Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently requesting a refund for the annual subscription in the amount of $264.72. I signed up for the 7-day free trial on Jan 21 to test out the service and selected the monthly option at check-out to anticipate continuing at an affordable option after the end of the trial. I ensured the free trial option was available to me as a new subscriber on the check-out page before clicking "Start Subscription"; the check-out screen specified that I would only be charged $35 + taxes monthly beginning on Jan 28, which led me to believe the free trial was indeed valid. However, upon submitting my payment information, I saw that I was charged the full amount of the annual subscription erroneously, so I immediately went to cancel it and contacted the business for help within minutes. I am not using the service, and this large, unexpected cost is a luxury I am unable to afford, putting immense additional strain on my personal financial situation. I am kindly requesting for assistance in processing a refund. Thank you for your understanding and prompt attention.

  Business Response

  Date: 01/24/2025

  Hi *****,
  
  After receiving your Better Business Bureau (BBB) complaint on January 23, 2025, we have refunded the subscription. You can further check the status of this issue through Ticket #*******.
  
  Since we investigated the matter thoroughly, we provided a one time exception and processed a refund, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I got charged $240 when they mentioned that I will be charged only $20 for the course.The course, unfortunately, did not meet my expectations. The content is not what I had hoped for, and I am not satisfied with its quality or usability. As a result, I wont be using it going forward.Additionally, my sister was recently involved in an accident, and I urgently need to reallocate these funds toward her medical expenses. This unexpected situation has placed me in a challenging financial position, and I would greatly appreciate your support in processing a refund as soon as possible.Thank you for understanding my situation. I sincerely hope you will consider my request, as it would be of immense help during this difficult time. Please let me know if you require any additional information to assist with the refund process.Thank you,******* *******

  Business Response

  Date: 01/22/2025

  Hi *******, 
  
  After receiving your Better Business Bureau (BBB) complaint on January 22, 2025, we have provided an exception and refunded the subscription in ticket *******. You can further check the status of this issue through Ticket *******.
  
  Since we investigated the matter thoroughly and refunded the subscription charge, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22803641
  
  I am rejecting this response because:
  I paid for courses that I can now apparently access through my school, which was not advised when I was checking out. Due to this situation, as per the previous attachments, I am requesting the money that I paid be refunded.  
  Sincerely,
  
  **** *********

  Business Response

  Date: 01/13/2025

  Hello,

  
  

  
  

  After receiving your Better Business Bureau (BBB) complaint on January 13, 2025, we have reviewed your missing course request. You can further check the status of this issue through Ticket #*******.

  
  

  
  

  Since we investigated the matter thoroughly and requested additional details for further assistance in the ticket, Udemy considers that this issue was properly resolved.

  
  

  
  

  Thank you for notifying us of this matter!

  
  

  
  

  Udemy Support Team 

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNAUTHORIZED CHARGE AND INADEQUATE CUSTOMER SERVICE RESPONSE To whom it may concern, I am writing to file a formal complaint against Udemy.com regarding an unauthorized charge and their subsequent failure to provide adequate customer support._______________________________________________________________________________ On January 9th 2025, I subscribed to Udemy's monthly subscription plan, which was advertised at $30.00 per month. However, contrary to this agreement, Udemy charged my bank account ******** significant overcharge of $210.00 from the advertised price._______________________________________________________________________________My attempts to resolve this issue through their customer service channels have been unsuccessful:______________________________________________________________________________1.Calls to their customer support line are directed to voicemail with no response ____2.Their Chat-Support feature redirects users to their general Contact-Us homepage, providing no actual assistance ____**** alternative methods of contact have been made available to address this urgent matter _____________________________________________________________________________This unauthorized charge has created significant financial hardship, as I am now struggling to meet my other financial obligations and bill payments.__________________________________________________________________________I request the following resolution: ---1.Immediate refund of the overcharged amount ($210.00)---2.Confirmation that my subscription has been adjusted to reflect the advertised monthly rate of $30.00 ___________________________________________________________________________Given the urgent nature of this situation and its impact on my financial stability, I expect a prompt response and resolution to this matter.

  Business Response

  Date: 01/17/2025

  Hello,

  After receiving your Better Business Bureau (BBB) complaint on January 13th, 2025, we contacted you via email. You can further check the status of this issue through Ticket #*******.

  Since we investigated the matter thoroughly and we provided an exception and processed a refund for the subscription plan, Udemy considers that this issue was properly resolved.

  Thank you for notifying us of this matter!

  Udemy Support Team

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for your help. I appreciate it.
  
  Sincerely,
  
  ***** ***********

  ke the instructor's teaching style and what was being taught. I have over two hundred Udemy courses and most are very good and I've requested refunds on only a handful and this isn't the first time that Udemy denied my request after taking only 10 or 20% of the content. This is not acceptable. They shouldn't advertise a 100% money back refund and then deny if when the user goes through 10% of the course and comes to the decision that they aren't satisfied and want a refund. It is false advertising to do that after saying customers can get a 100% refund within 30 days if not satisfied. If they are going to be dishonest and to this, then there should be a pop-up warning to the user if they continue with another lecture then they can't request a refund. They also have the worse customer support. They offer no email address to send issues to and there is no number to call. They just have some stupid chat that can't figure out what I'm asking most of the time. Thanks and Regards,*****

  Business Response

  Date: 01/17/2025

  Hello,

  
  After receiving your Better Business Bureau (BBB) complaint on January 10th, 2025, we have contacted you via email. You can further check the status of this issue through Ticket #*******.

  
  Since we investigated the matter thoroughly, and we have granted an exception on your refund request, Udemy considers that this issue was properly resolved.

  
  Thank you for notifying us of this matter!

  
  Udemy Support Team

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22746702
  
  I am rejecting this response because: the outdated and erroneous courses are still available for sale. The instructors and Udemy are deceptively stating that these courses will lead to satisfactory learning of these skills, which they will not. They will collect payment for said courses without updating the information, leaving future learners without Udemy's promoted outcome, and likely being denied a refund by Udemy's refund policy.

  Removing the courses will incentivize the instructors to update the material.

  If this is not done in a reasonable amount of time, a complaint with the ************************************************ will be filed.
  
  Regards,
  ****** Parenteau

  opping the learning process. The final expected outcome is a arbitrage bot, and the provided example does not function as expected. I made attempts to contact the instructor for support, the replies were one sentence and vague. The replies were not in a timely manner resulting in my falling outside the refund window.The "Triangular Arbitrage for Crypto with Python - (Fast Track)" course relies on a API that no longer functions. This course was refunded but still exsists as a purchase, allowing both Udemy and the instructor to collect revenue for a poor quality product.Refund terms for the company are 30 days and within an amount of course consumption.

  Business Response

  Date: 01/02/2025

  Hello,

  
  

  
  

  After receiving your Better Business Bureau (BBB) complaint on December 30, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

  
  

  
  

  Since we investigated the matter thoroughly and granted an exception for a refund, Udemy considers that this issue was properly resolved.

  
  

  
  

  Thank you for notifying us of this matter!

  
  

  
  

  Udemy Support Team 

• Initial Complaint

  Date:12/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22739557
  
  I am rejecting this response because:

  They lied and stated they would remove the review but they did NOT. See attached.

  The defamtory and hateful review is still there. I want the defamtory review REMOVED.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/31/2024

  Hello,
  
  After receiving your Better Business Bureau (BBB) complaint on December 28, 2024, we reviewed your appeal. You can further check the status of this issue through Ticket #*******.
  
  Since we investigated the matter thoroughly and decided to uphold our decision, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter.
  Udemy Support Team
  
  

  Business Response

  Date: 01/03/2025

  Hello,
  We have thoroughly investigated the matter and have decided to uphold our decision. Udemy considers this issue to be properly resolved.

  You can further check the status of this issue through Ticket #*******.
  

  Best regards,
  Udemy Support Team

  
  

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22739557
  
  I am rejecting this response because:

  Then I am legally holding udemy for being a part of the demafamtion that took place and legally responsible for the financial, emotional and phsycial damages I have icurred and will be suing udemy for damaging my reputation publically online.

  Udemy posted false, slanderous, hateful, racist, and damaging comments about me personally on how I talk and how I look on their website, which violates their policies and violates the law.

  They fraudulently deceived me in using their site and damaged my reputation publically online and caused me to lose money in personally life.

  They maliciously allowed a review that attacked me personally in how I look and speak that had NOTHING to do with reviewing the course and I want that malicious, slanderous, racicist, hateful review REMOVED from the udemy site.
  
  ***** ********

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged $240 USD on December 19, 2024, for the annual subscription, and I would like to urgently request a refund. I only used the free trial period to test the service, and while I appreciated it, it did not meet my expectations, so I did not plan to continue with the subscription.The subscription was set up by someone in my office, who failed to mention that it was a 7-day trial periodI mistakenly believed it was a 30-day trial. This misunderstanding caused me to miss the cancellation deadline. Unfortunately, the person who subscribed me is, of course, not going to help me cover this cost, leaving me in a very difficult situation.This unexpected charge has left me with just $20 USD in my account to survive until the end of the month. I have tried to contact the business previously regarding this matter but have not received any response.I kindly ask for assistance in processing a refund. This was an honest mistake, and I am not using the product. I truly need this money back to manage my expenses.Thank you for your understanding and prompt attention to this matter.

  Business Response

  Date: 12/20/2024

  Hello,

  
  

  
  

  After receiving your Better Business Bureau (BBB) complaint on December 19, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

  
  

  
  

  Since we investigated the matter thoroughly and granted a one time exception for a refund, Udemy considers that this issue was properly resolved.

  
  

  
  

  Thank you for notifying us of this matter!

  
  

  
  

  Udemy Support Team 

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to bring to your attention an issue I am facing regarding a subscription charge. I signed up for a personal subscription plan on Udemy on December 11, 2024, to prepare for a course. Unfortunately, the course did not meet my expectations, and I stopped using the platform the same day. I immediately attempted to remove my payment method and cancel the subscription.Despite this, I noticed a charge on my ***** account for the subscription fee. As a student, this unexpected expense has created significant financial hardship ( my account went overdraft ). I do not receive my paycheck from the university until next week, and this situation has resulted in a fine with my bank.I cancelled the subscription within an hour, as Udemys policy explicitly mentions that charges apply only until the subscription is canceled. However, when I reached out to their customer service for assistance, the representative was unhelpful , rude and denied my claim.I kindly request your help in resolving this matter, as I am under considerable financial stress and need assistance in disputing this charge. Your support would mean a great deal to me. I have provided my invoice number below.

  Business Response

  Date: 12/19/2024

  Hello,

  
  

  After receiving your Better Business Bureau (BBB) complaint on December 18, 2024, we have reviewed your refund request. You can further check the status of this issue through Ticket #*******.

  
  

  Since we investigated the matter thoroughly and have granted a one time exception for a refund, Udemy considers that this issue was properly resolved.

  
  

  Thank you for notifying us of this matter!

  
  

  Udemy Support Team 

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2024 I purchased a course from Udemy with a refund guarantee. The course material was several years out of date so I asked for a refund. Udemy acknowledged the refund request but never returned the money. The company's website uses misleading advertising. The price they charged was printed in strikethrough and a much lower price was printed in bold above it.I asked the credit card comp,any to dispute the purchase and Udemy refused to return the funds. Their response is attached.

  Business Response

  Date: 12/04/2024

  Hello,

  
  

  
  

  After receiving your Better Business Bureau (BBB) complaint on December 4, 2024, we have reviewed your dispute case. You can further check the status of this issue through Ticket #*******.

  
  

  
  

  Since we investigated the matter thoroughly and the dispute was won in your favor, Udemy considers that this issue was properly resolved.

  
  

  
  

  Thank you for notifying us of this matter!

  
  

  
  

  Udemy Support Team