Reviews

This profile includes reviews for Vetco Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vetco Clinics has 177 locations, listed below.

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  Vetco Clinics

  10850 Via Frontera San Diego, CA 92127

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  Vetco Clinics

  3450 W Chandler Blvd Chandler, AZ 85226

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  Vetco

  9 W Avon Rd Avon, CT 06001

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  Vetco

  188 Kitts Ln Newington, CT 06111

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  Vetco

  431 Westport Ave Norwalk, CT 06851

Review Details

• Review fromYingqi Z

  Date: 09/09/2024

  The doctor is very unprofession. They refused to give us the prescription we want because they don't have the medication in stock. They don't allow us to purchase the medication we want on other places.

• Review fromCelina G

  Date: 09/03/2024

  Vetco staff and vet in ***** were dismissive, unprofessional, discriminatory and aggressive in handling our year old rottweiler puppy just because we had a basket muzzle on her. They did not complete the wellness exam but okayed her to be administered her vaccines. Our pup was whimpering and choking during the administration of the vaccines. My husband started recording with his phone and was told to stop recording and leave the room. Afterward they made a statement on the notes that our dog is no longer allowed to visit any Vetco Clinics in the future! We have been loyal Petco customers for a decade. It is sad that they are affiliated with these veteranarians and staff that are supposed to have the best interests and trusted care for our loved pets. I am tremendously disappointed and want to warn other animal lovers and pet owners of such poor service and mistreatment.

• Review fromMichele G

  Date: 09/02/2024

  Vetco charged me for a Kitten Pro Plan that provided all vaccinations, worming and microchipping for my kittens in one package. My kitten got out of the house, so I sought my records on my pets microchipping. I called into the customer service line and was told that for some reason they had not microchipped either of my pets (I brought two). I highly recommend that you do not use this service if you care anything about your pets. I don't feel confident that they even gave my pets all of their shots as they should have. My pet is lost and now I don't even have the microchip to rely on. I don't feel even a refund for the microchipping compensates me for my loss.

• Review fromRobyn A

  Date: 04/24/2024

  WORST COMPANY EVER! THEY ARE THEIFS! I purchased the 3 visit vaccination package for cat and on my second visit was told they did not have the feline leukemia vaccine. I was told by the VETCO employees on site to schedule my visit and hopefully the vaccination would be in by then.. Next appointment comes and still no vaccine available. Customer service is denying me a refund stating I have 1 more month to try and find a location that carries the vaccination. EXCUSE ME? Not to mention he has missed both feline leukemia vaccinations at this point. All locations should carry it if they sell it! I made the appropriate appointments and they failed to have the product on hand. How is that my fault?! Please do not take your precious fur babies to these scam artists! I wish I had done more research before giving them a dime!

  Vetco Clinics

  Date: 05/02/2024

  We will reach out on our platform to resolve.

• Review fromW. C.

  Date: 04/20/2024

  What a nightmare. Usually go to my Vet, but wanted to try Vetco for my dogs rabies vaccines due to price and location. I went to the Vetco (Petco) on Westport Ave. Norwalk, CT.’ My appointment was scheduled for 11:05 and I was told to get there by 10:55 which I did. When I arrived there were 4 kother families with their dogs before me and I had to wait on line for over a 1/2 hour standing holding my dog. It was hot and I was getting so sick from the heat and standing that I almost fainted. I finally had to leave. It was so hot that the woman signing everyone in had to have a little fan clipped to her podium/stand. On top of this, there was a filthy scale to weight all of the dogs. No cleaning in between. No hygienic practices. When I left there were still families waiting to be seen. The vaccines hadn't even started being administered yet and this was at 11:27 am. I gave Vetco a shot but after needing to leave due to unorganized and exceedingly long wait time, on top of nausea from the heat and worrying about cleanliness for my girl, I won't be going back again. What a waste of a Saturday morning. Very disappointed.
  
  
  
  
  

  Vetco Clinics

  Date: 05/02/2024

  Thank you for taking the time to provide honest feedback on your recent visit. We are sorry we did not meet your expectations.
  
  
  We value you as a Guest, and your feedback helps us continue to improve Petco.

  W. C.

  Date: 05/02/2024

  Thank you. I also forgot to mention that an email was sent to me to fill out all of the info for my dog, but it didnt work. I filled out the info and once submitted, it responded that the submission failed. I tried using a different browser, and the same: So I had to wait to get there to update the info. I dont know if this was one of the issues that caused the back up of families? In the future I would just have people wait in their cars with their pets and text them once its their turn. Or find another way. Its also dangerous having so many dogs in line when some are young and misbehaved. I wasnt the only person who had to hold my dog.

• Review fromAL L

  Date: 04/11/2024

  We have benefited from vet visits (vaccine/heartworm testing) at petco in ** for 12 years, but perhaps things are changing. Made a same day online appt. for a test, received the appt. confirmation text message, and upon arriving on time at the location, the petco worker said the vet left the store because they thought there were "no more appts. that day," even though online there were slots all afternoon...don't they stay to end of day regardless? The worker at petco saw my appt. confirmation, asked his managers who told him to tell ME to call vetco customer service (resulting in a waste of time). After making a few more calls I was told a supervisor would call me, nothing. Called several days later and was connected to ******, who was courteous but could not give me a corporate contact to share concerns with. Pet owners seem stuck with having to deal with exhorbitant costs at private clinics or lower costs with large companies where faithful care may be compromised.

  Vetco Clinics

  Date: 04/16/2024

  Thank you for taking the time to provide honest feedback on your recent visit. We are sorry we did not meet your expectations.
  

  We have been unable to locate an account with the information provided.
  
  We value you as a Guest, and your feedback helps us continue to improve Petco.

• Review fromSarah A

  Date: 03/30/2024

  DO NOT TAKE YOUR PET HERE! I took my 8.9 year-old cat to the vet in Avondale, and the office Mgr lied to my face! They have no heart! NO conscience about how they treat people! It's the worst vet experience! First, they mislead about the prices. I scheduled my appt online and the prices were very misleading. When I scheduled her appt, the price quoted for rabies vaccinations was $35 w/ no vet visit fee. When I got there, they tell me that it's $61 for the rabies and $69 for the office visit. I felt like their website was designed to mislead people, but at that point, I agreed to proceed. While I was waiting for Chloe' (my cat), I asked the lady at the front desk why the vaccine was twice as much, and she said that it's because the vaccines give the animals cancer, and that specific one lowers the risk. WHAT!?! The vaccine causes cancer? I didn't know that! That's when I realized that was the cancer my dog died from. It was caused by the vaccines. So, I started panicking inside. I'm essentially paying these people to murder my cat. I couldn't believe it! At that point, it was too late, they had Chloe in the treatment room. They DO NOT COMMUNICATE that specific information during the visit! In addition to that, when I read the invoice, it told me to bring my cat back in 12 months for another vaccine. Another thing they DO NOT COMMUNICATE! You mean to tell me that you intentionally set me up to force me to bring my cat back in for a shot that YOU KNOW will cause cancer!?! I called back to ask them why I had to bring her back in one year, and while I was on the phone, of course I was upset, because of all that I just learned, and the so called "office manager" lied to me about what she said. I said, just admit that you did not communicate that to me, and she wouldn't. She had no understanding about my feelings, she just hung up! Those people DO NOT CARE AT ALL ABOUT YOUR PETS. They admittingly give our pets vaccines that cause cancer!
  
  
  
  
  

  Vetco Clinics

  Date: 04/04/2024

  This review is related to Vetco *********** not Vetco Vaccination Clinics. We were alerted to this complaint via a ****** Review. This guest has been contacted by Vetco *********************. 

• Review fromStephanie J

  Date: 03/27/2024

  My dog had two rabies shots at the Petco clinic in Newport Rhode Island and microchip was scanned but not recorded on the certificate. I called customer service who added microchip number ( incorrectly )… and now i have left the country and because of the mistake my dog has to start it’s quarantine process again ! I called vetco customer service from overseas to explain the situation and that they needed to remove the extra 0 they added and they said they can’t do it .. even though they added the incorrect microchip number to begin with !!! They told me my only resolution would be to fly back to the states to see a vet at the clinic to update the microchip number …. I asked for a supervisor “ Sherri “ who refused to give me her ID number said she was the only one i could speak with and refused to give me a manager or even an email address . I explained i have legal documentation from and USD certified vet with the correct microchip number and she kept saying there’s nothing they could do , so because of a mistake customer service made , my dog has to start quarantine all over again . unexceptable!!! I know that there is someone in this company that has the authority to make changes but they would rather not help In anyway . This is no way to treat military families getting moved over seas .
  

  Vetco Clinics

  Date: 04/04/2024

  We will reach out to this guest to assist.

• Review fromLeslie L

  Date: 03/21/2024

  Very disappointed to find out I was charged 10cents for a bag. The cashier should have said something. Won’t be buying anything else from Petco. You just lost my business. St Augustine FL 3/20/24
  
  
  
  
  

• Review fromSharon H

  Date: 03/15/2024

  It appears I am going to have to euthanize my cat because of Vetco vaccine clinic vet's spurious practices. She apparently has a FISS sarcoma (tumor) that has already cost me $400 just for the first diagnostic tests, which seem positive....all because I tried to do the right thing for my pet and the vets said that she should have a rabies shot even though she spends minimal time outdoors around no other animals. My cat is 7 1/2 years old and I have taken her to the VETCO vaccine clinics 3 times. At each visit she was assessed "healthy" and recorded as having had a wellness exam. At none of the visits was a tumor discussed with me nor was I told there was written information on the cash register receipt.Now I notice that on the 2019 and 2020 receipts, there are comments recommending PurevaxA (which they don't use) for rabies (which I don't think she needed anyway) and discussed vac. related tumor. NO ONE ever discussed tumors with me or using a different vaccine. However every time at Petco clinic, she was vaxxed in the SAME spot every time with a vaccine that has apparently now caused a cancerous tumor and is known to do so in some cats. They HAD her records but didn't look at their own notes, why did they keep giving her the rabies shot without warning me verbally ? Notes reflect nothing communicated Now the vet wants to do a biopsy but prognosis for survival is not good even with amputation, and the biopsy and operations are very expensive. Tumor excision has not proved to be very successful. VETCO has basically killed my cat through their negligence. NO notes on a tumor for her last visit 6 months ago or any other health concerns, just "thanks for trusting us with your pet's healthcare needs."I am devastated.