Complaints

This profile includes complaints for Vetco Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vetco Clinics

  10850 Via Frontera San Diego, CA 92127

• 

  Vetco Clinics

  3450 W Chandler Blvd Chandler, AZ 85226

• 

  Vetco

  9 W Avon Rd Avon, CT 06001

• 

  Vetco

  188 Kitts Ln Newington, CT 06111

• 

  Vetco

  431 Westport Ave Norwalk, CT 06851

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/24 I took my dog ****** to have full vet vaccinations shot , I was informed by the sale tech that he received everything, and that he won't need to be seen until next year. I informed her that I would be relocation to *** , she stated that they have a store located in *****, so I agree to pay an additional $25 for membership.5/2/25 I took my dog to a schedule appointment to be groomed, however when I produce a copy of his vet record , she stated that the rabies wasn't listed, therefore he couldn't be seen.I'm filing this complaint because when I took ****** to the vetco they stated that he was given all his shot, I've been missed informed about that, and then having a location in ********..This pose a serious issue for me and my pet on several level.Thank goodness he didn't bite anyone the outcome could have been deadly. It been almost a year of me not knowing that my dog didn't have his rabies shot due to the miss information I was given.I call Mr. **** on several occasion with my concern, however no one rectify this issue or given me a refund.I would veraciously appreciate it if you look into this matter.

  Business Response

  Date: 05/15/2025

  We have resolved this guest's issue as of 5/12/2025.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for a package for pet vaccinations it was not clear that we had to do all the visit within 4 months the clinic that services the area comes once a month or so and we were not able to make it for the last of his treatment do to extenuating circumstance including in climate weather. I booked an appointment on April 2nd of this month to get the rest of the package was told that had to pay again because of the time period. Called Vetco customer services said nothing they can do so I talked to a manager in the local ***** was advised that I could call customer services to get a voucher to fulfill the rest of the services I paid for. Called Vetco **************** again today getting the same results that there is nothing they can do to render services already paid. I have set an appointment for Tomorrow April 30 and I just want to get the services owned rendered to me

  Business Response

  Date: 04/30/2025

  We have reviewed this pet's account and can confirm that the package was purchased 10-16-2024. It is stated in multiple areas that packages purchase are eligible for 4 months of redemption, including the website, signed Consent Form presented prior to services being rendered, and the Visit Summary that is provided following the appointment. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a complaint against Vetco vaccination clinic for administering an extra injection to my kitten that wasnt approved by me. My case was closed, and it should have been. His vaccination records were provided, it. I did sign a consent to vaccinate but it was a general consent, vaccinations needed are not listed on the form. They administered rabies which wasnt needed because it was already received a few weeks prior. Vaccination records shown that, it was also told to them verbally.

  Business Response

  Date: 04/25/2025

  Our team has reviewed this case and can confirm that a valid proof of a prior Rabies vaccine or a Rabies certificate were not presented at the time of the appointment. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dogs in to get their 3 year rabies vaccines, They only gave them a certificate and tag for 1 year. I did not notice this until I got home. I went back to ask about it and they changed the certificate and gave me a different tag for one dog but not the other. They did give them the 3 year rabies and will not correct the one dogs paperwork. They say I have to get her immunized again next year in which case she will be over immunized which is not healthy. I was told by the staff that every dog gets the same rabies regardless if it is 1 or 3 years. They lie to their customers and over charge for the rabies. I contacted my vet and they told me that what they did is grounds for the veterinarian to loose her license. I would like my dogs rabies certificate to be updated to show that she has her 3 year rabies and get the correct county tag.

  Business Response

  Date: 04/25/2025

  Our team has resolved this issue as of 04-24-2025. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is unfortunate that business is continuing to practice deceptive business practices. Total care as well as vaccination clinic are at the same location with *****. I made original appointment for the vaccinations, but when we got to total care hospital within the same location, they changed from vaccination to sick visit because of unprofessionalism and to rip customers off by creating a sick visit and charge for unnecessary procedures and medications. How are they able to change the vaccination appointment to sick visit and then deny vaccination for my dog and insist to make additional visit so they can approve for the vaccination prescription after charging me another $500 for the visit. No business is using technicalities because they may have different federal IDs for different operations that they are conducting from the same location. How a customer is supposed to know which operation has which company as a taxpayer. This should be honest with Better Business Bureau and refer this complaint to the right department within their unit instead of just taking hands of approach that we are not that business. I witnessed myself during my visit that the store operations manager was talking to them and telling them when should I close the registers. They are all the same and now they just want to continue to stay unprofessional and not cooperate with better business bureau.money for it and not providing medication that *** is taking for last 6 years. This vet should be flagged as committing fraud by using pressure tactics to push patients to pay for services not needed. We noticed *** broke a big nail and that is causing pain and muscle he pulled in his leg by running fast. Nothing else is with him. No changes as a result of unnecessary treatment by **.

  Business Response

  Date: 04/18/2025

  This complaint is related to Vetco Total Care not Vetco Mobile Vaccination Clinics. BBB- please redirect to the correct platform.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   The Vetco total care clinic is kicking ***** in response. No corrections, as always.th them. This behavior delayed treatment for my pet and currently no *********** is standard veterinary practice and legal obligation to verify valid prescriptions upon request from licensed pharmacies, especially when there is an established client-patient relationship. Vetcos refusal to cooperate is predatory and ***** both pets and customers.I am requesting ************************************************** ******** Pharmacys verification requests and get my order verified.2.Verify my pets prescription per veterinary standards.3.Commit to allowing clients to purchase medications from reputable pharmacies without obstruction.I hope Vetco takes this complaint seriously and corrects this unacceptable behavior. I request confirmation once this issue has been resolved.

  Business Response

  Date: 04/18/2025

  This complaint is related to Vetco Total Care not Vetco Mobile Vaccination Clinics. BBB- please redirect to the correct platform.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had shot records showing what shots my dogs needed and didn't need. I specified exactly what each dog needed. One of my dog heart worm test was mixed up with another customer's dog. The other two dogs test was read in two minutes not eight. My pets didn't receive the services that I was charged for. And I didn't receive the three Simparica Trio 6-month supply.

  Business Response

  Date: 02/19/2025

  We have addressed this guest's concerns regarding incomplete services and have added complimentary services to their account to be used before expiration. We have reached out to the Clinic Team regarding their forgotten prevention. The guest should be expecting a call from the clinic team to arrange pick-up.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Vetco Clinics for refusing to issue a refund for services that were not rendered. On January 5, 2025, I purchased the Pup Shield Plus package for $200.99, which included two visits for vaccinations and preventive care. The first visit was administered without issue, but the second visit was denied on February 2, 2025, because my dog, ******* had minor symptoms following the first round of vaccines. These symptoms were typical post-vaccination effects and still fell within Vetcos policy criteria. I was fully transparent about Maddies condition, yet they refused to provide the scheduled services.Since Vetco denied service, I requested a refund at the ***** store where the clinic operates, as they were able to take my payment and should also be able to process a refund for the services not provided. However, they refused to issue the refund. The ***** store manager even acknowledged that what Vetco did was unfair and offered to help, but Vetco has continued to avoid its legal obligation.Vetco has since attempted to impose an unnecessary requirement that I visit a full-service veterinary hospital and submit medical records in order to receive my refund. However, there is no legal basis for this demandI should not have to see another vet to be reimbursed for services that Vetco itself refused to provide. This is an unfair and deceptive business practice, effectively amounting to theft of services.I have made multiple attempts to resolve this issue, but Vetco continues to delay and avoid issuing my rightful refund.Desired Resolution:I request an immediate refund for the portion of the Pup Shield Plus package that was not provided. Additionally, I urge Vetco to change its policies to prevent similar unethical treatment of customers in the future.

  Business Response

  Date: 02/05/2025

  Our team has been in contact with this guest as of 02/05/2025 to resolve the issue. 

• Initial Complaint

  Date:01/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to resolve directly with customer service **** and I keep getting the run around and nothing is ever resolved.  

  Business Response

  Date: 02/07/2025

  Thank you for taking the time to provide honest feedback on your recent visit. Our team has been made aware of this issue and are actively working on a resolution. We will reach out on our platform to resolve. 
  
  

  Business Response

  Date: 02/19/2025

  Vaccinations/services are given at the discretion of the treating Vetco veterinarian. We are unable to overturn the clinic team's decision to refuse service. This is not a decision that is made lightly and is for the health and well-being of your pet. 

  Customer Answer

  Date: 02/19/2025

  i brought proof to show that the first testing done on my pet was incorrect and she was incorrectly diagnosed when she was 4 months old.  Dog is now 4.5 years old and has never had an issue with vaccines or heart worm testing.  Proof was submitted to Vetco showing no abnormality and it was requested the alert be removed from the record.  Proof was sent 1/29 & 2/1.  I called them on 2/15 and there is still no update to the review.  To resolve I should at least be credited by Vetco for the amount requested to be used at their clinics and have the alert removed from the file.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2025, I went to Vetco with three pets. For my cat, I only needed a rabies and distemper shots. The woman at the counter said oh we can do a package and I said no, I only need rabies and distemper. She said ok. Then for my two dogs I needed DHLPP, she said we can do a package. I said I dont think we need a package I only need DHLPP. Then she tells me that it will be $155 per dog and I asked only for *****? And she said and the heart worm test and dewormer which you need or at least you will need to be able to get more heart guard. I said I dont need the dewormer or heart worm test right now. The dewormer and heart worm test were in the package (which I said I didnt need). She ended up taking out the dewormer and test for the dogs. Unbeknownst to me, she had kept the package for my cat. When I went to pay, my dogs were $****** each. And my cat was $121.41. When I received the visit summary I noticed that my cat had been given distemper, rabies and a dewormer which was part of a package. Getting these a la carte would have been $37 for rabies and $50 for distemper= $87. I was overcharged (****** - 87= $31.50) and given a shot I didnt authorized. I called Vetco and requesting a refund for the overcharge $31.50 and they denied. It appears to be a very unethical business practice to try to over charge people by doing unauthorized packages and not letting via know.

  Business Response

  Date: 02/07/2025

  Thank you for taking the time to provide honest feedback on your recent visit. We are sorry we did not meet your expectations.
  
  Services are rendered at the discretion of the clinic team. The pet being up to date on vaccinations is for the safety of the pet, as well as the clinic team.
  
  We value you as a Guest, and your feedback helps us continue to improve Petco.