Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Business Response
Date: 09/06/2024
Dear ******,

Thank you for reaching out regarding charge.

After reviewing our records, it appears we have not received any formal cancellation request regarding your invoice. Please make sure to use this form to contact the *** Suite support
**************************************
However, as part of our commitment to customer satisfaction, we have refunded the amount of $16.18 for the subscription charge dated September 4, 2024, and have canceled all future recurring payments associated with your account.

To prevent any further inconvenience, we kindly ask that you submit a formal cancellation request through our Contact Us page to ensure your account is fully updated and compliant with our policies
**************************************************
If you have any additional questions or if theres anything else I can assist you with, please do not hesitate to reach out.

Thank you for your understanding and patience.
Customer Answer
Date: 09/16/2024
8/15/2024 I filed a complaint with the BBB to get this company to stop charging my ****** account. They responded to the BBB that my account would be closed but on 8/15/2024, they once again charged my ****** account. I want confirmation that they will cancel my account and stop charging any additional monies.
Business Response
Date: 09/18/2024
Dear ******,
Thank you for bringing this to our attention. We have thoroughly reviewed your accounts for Jm***@hotmail.com and Re***@yahoo.com, and we can confirm that all active subscriptions were successfully canceled on September 6, 2024.

We kindly ask that you log in to your billing account at ******************* to verify the changes. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly, and they will be happy to assist you
*******************contact.aspx
Thank you for your understanding.
Customer Answer
Date: 09/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the software download never worked, tried for several weeks to get the issue resolved - then I realized it was a scam
Business Response
Date: 08/02/2024

# Purchase Date Name Website Publisher Status OrderID Amount View
1. 7/17/2024 8:17:03 AM ************************* Avanquest NA ******************************** Upclick Sale UQKXP458 0.00 view
Initial Complaint
Date:07/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Business Response
Date: 07/31/2024
Dear *******,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize for the inconvenience you have experienced with your inPixio subscription renewal.
Firstly, we take all customer concerns seriously and aim to resolve issues as promptly as possible. We regret any difficulty you have encountered in trying to contact us. Our support team can be reached directly at ******************************************; or by calling ************** 9:00-15:00 CET, Monday-Friday, and we are here to assist you with any concerns you may have
************************************
Regarding your subscription renewal, we want to clarify that all renewals are conducted in accordance with our terms and conditions, which are provided at the time of purchase. We understand your frustration and are committed to resolving this matter. So, we have refunded the recurring payment on 07/30 and canceled your subscription. Additionally, we have sent a request to delete your customer data to our Data ************************* ensuring your information is removed from our systems as per your request.

We are also continuously working to improve our software and customer service. Your feedback is invaluable to us in this process, and we are taking steps to ensure that similar issues do not occur in the future.

If you have any further questions or need immediate assistance, please do not hesitate to reach out to us directly. We are committed to providing a resolution that meets your satisfaction.
Thank you for your patience and understanding.
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought and paid for there software program Fixit Professional on May 18th. I downloaded it online and received an activation code that didn't work. All I want it to do is work. I asked for a refund and was told they'd get back to me. Then they sent me an email saying that's a different department and to call an 800 # for that problem. When I called them I got more runaround and could not get through to anyone after trying repeatedly. They sent me to Avanquest Zendesk which is supposedly one of their customer service units but when I tried to go there it said I was not authorized to sign in there. They have many so-called customer support phone numbers and websites that do nothing. All I want is my money back which was about $55.00 I have bought several products from them before but when I log into my account the last one it shows is from 2021. I bought this product in May 2024.
Business Response
Date: 06/24/2024
The order has been canceled and refunded. See below:

# Purchase Date Name Website Publisher Status OrderID Amount View
1. 5/18/2024 7:59:55 PM ************************* avanquest usa ******************************** Upclick Sale UQKTHR2K 0.00 view

1. 5/18/2024 7:59:55 PM ************************* avanquest usa ********************************** Upclick Sale UQKTHR2K 0.00 view
Basic Customer Information
Order ID: ********
Name: **********;*******
Email: *************************
Purchase Date: 5/18/2024 7:59:55 PM
Phone: **********
Address: N/A
City: N/A
ZIP/Postal Code: 94952
Language: English
State/Province: **********
Country: *************
IP Address: *************
Billing: AvanquestSoftw.com (Global Collect US (Worldline))
Card Info: 483316 *** 5030
Card Name: Visa
Tickets History Email History
Order Details:
Date: May 18 2024 7:59PM Transaction ID: ********************* Status: Active
Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
1. Fix-It Utilities Professional - 1 Year------------------------
UID: P030940
OdID: U27240518195955697164
Subscription Plan ID
*************************** USD 1 0.00+0.00=0.00 USD ******************************************************************************************************** *********************************************************************************** FTUN-VPNI-F2Z4-LK5H-052E(Type=List) Refunded Cancelled on '2024-06-24' Subscription: Cancelled (Refund)
2. Clean up and optimize up to 5 PCs!------------------------
UID: C016953
OdID: U27240518195955913056
Subscription Plan ID
************************** USD 1 0.00+0.00=0.00 USD *********************************************************************************************************** *********************************************************************************** -(Type=None) Refunded Cancelled on '2024-06-24' Subscription: Cancelled (Refund)
Initial Complaint
Date:06/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product I purchased from Inpixio software did not work. I submitted a support ticket that went unanswered. I tried the live chat feature and was sent through several different tech agents, none of which were helpful or able to resolve the issue. The software crashes as soon as you load a picture. The live support agent sent the same instructions and troubleshooting page even after she herself had remotely accessed my machine and tried to install the product herself. She verified that my computer specs exceeded their recommendations for the software so she uninstalled and started over with one of their older versions less than what I had paid for. When it failed, she transferred me to another tech. Five techs later, the last guy sent me to the billing **** who informed me that I was not eligible for a refund even though their product would not work. I made it clear that I'd rather have the product fixed than refunded but she said she'd escalate it to a manager, disconnected the chat and no one responded via chat nor email. I'm just out the money. I should have read all of the other complaints before buying the software, much less allowing them to remote into my computer. Buyer beware!
Business Response
Date: 06/24/2024
Hi there,
customer was issue a pro-rated refund for the unused portion of the inPixio subscription on June 18, 2024 to his Paypal account.
Screenhsot attached.
Regards!
Initial Complaint
Date:05/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Business Response
Date: 05/24/2024
Dear BBB,
The order has been refunded in full.
# Purchase Date Name Website Publisher Status OrderID Amount View
1. 4/23/2024 11:40:37 PM ************************* pchelpsoft.com/ *************************** - Upclick Sale UQKT3ED4 0.00 view
Initial Complaint
Date:04/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been charging me $95.91 repeatedly via PayPal without my consent. This seems like a scam and I urgently need a refund.
Business Response
Date: 04/15/2024
Dear *****,

I hope this email finds you well. We recently received your complaint via the Better Business Bureau (BBB) regarding certain charges, and I want to personally address your concerns and provide you with the details you requested.

First and foremost, please accept my sincerest apologies for any inconvenience or confusion these charges may have caused you. Its important to us that we address any surprises or concerns with your billing promptly and transparently.

Reflecting on your purchase on 4/11/2021, where you opted into our Auto-Renewal program for uninterrupted access to PDF-Suite, we wanted to ensure clarity and convenience from the start. I've included a screenshot of the purchase process to revisit that moment (*******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************). Additionally, a reminder was sent to your registered email about the upcoming renewal, aiming to keep you well-informed. If you haven't seen this email, it may be in your inbox or Spam folder.

Per your request, I am pleased to confirm that a refund for the last recurring charge has been successfully processed for you. You can expect the amount to be credited to your bank account within 5 to 10 days, depending on your bank's processing time

Click here to view your receipt
**********************************************************************

You will also get a confirmation email regarding this refund within the next 24 hours; please make sure to check your Junk, Bulk, or Spam folders if you do not see this email within this period.

If your refund has not appeared within 10 business days, please contact me back and I will do my best to provide you with additional information on the status of your refund.

Thank you for being a part of PDF-Suite. I appreciate your understanding and look forward to serving you again in the future.
Initial Complaint
Date:03/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. unable to log into account 2. explaination of charge March 7 $79.99
Business Response
Date: 03/21/2024
Hello ******,

Thank you for reaching out to our support team today.

Following your request, we've issued a refund of ***** USD to your PayPal account on March 15, 2024.

Please expect the refund to be reflected in your bank account within 5 to 10 business days, considering typical bank processing times.

**********************************************************************

Additionally, we have cancelled all future recurring payments for the inPixio software. For instructions on how to reactivate your inPixio software account, please refer to the following link:

************************************************************************************************

Should you need further assistance, feel free to reach out to our support team:

************************************
Initial Complaint
Date:02/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notification of an automatic renewal from this company. I have never used this software, it was included in my ** purchase and has been deleted from my **. When I contacted the company and attempted to long in, I did not have an account listed in their system. I reached up to the company and have yet to receive a response. I'm unclear as to how I have an auto renewal set up if no account exists under my name. Perhaps I simply missed the charges over the past 4 years, perhaps It was in the fine print when I purchased the ** with the preloaded software package. Thats my fault. HOWEVER, I want the latest transaction cancelled and charges refunded. I want my name removed from their autopay records, because I have no account, I'm unable to cancel something that I cannot access.
Business Response
Date: 03/01/2024
**********************************************************************
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Downloaded on my computer, but could not get it to work
Business Response
Date: 02/05/2024

The order has been refunded. Please see attached document.

# Purchase Date Name Website Publisher Status OrderID Amount View
1. 2/1/2024 11:41:38 AM
*******************
avanquest na
********************************* - *******
Sale
UQKR9KZ4 0.00 view
More from this customer
Basic Customer Information
Order ID: UQKR9KZ4
Name: ***** Bean
Email: *******************
Purchase Date: 2/1/2024 11:41:38 AM
Phone: ***********
Address: 958 **************
City: N/A
***************************************************************************************************
Language: English
State/Province: *******
Country: *************
IP Address: 174.228.171.109
PTS Affiliate:
Billing: avq-software.com (Adyen)
Card Info: 474476 *** 2157
Card Name: Visa

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Avanquest Software

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Avanquest Software is NOT a BBB Accredited Business.