Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not authorize any withdrawal from my bank account to Avanquest Software. They have charged my account $97.00! I demand a refund!
Business Response
Date: 06/06/2023
The customer was charged for the renewal of Soda PDF
********.

The renewal amount of 97.90 USD was refunded.
I spoke to Mrs. ******* and explained to her that we have refunded her credit card $97.90.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am rejecting this response because: I tried to reach Avanquest on the phone numbers provided and neither one was in service. How can you list a product for sale and it cannot be downloaded. The Geek Squad at Best By could not even download My Mail List and Address Book. The older version I had on my old computer was not compatible with the new. The product is listed on Amazon, Best Buy and the internet. I know I received reimbursement for the item. Poor service by the company.

Business Response
Date: 04/05/2023
BBB,
The customer filed a charge back with their credit card company which generated a refund back to their credit card. By purchasing the item, the customer needs to follow the instructions on how to reach our customer service center. The customer has received a refund for their purchase as shown below. There is nothing more we can do for this customer.
Initial Complaint
Date:03/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the InPixio software from Avanquest from their website on Feburary 16, 2023. Upon purchase I learned that the software was not to be liking, so I contacted customer support to begin the 30-day refund option. The submitted the request on their online support portal on Feburary 22, 2023, and was contacted on March 9, 2023 regarding my refund request from Billing Support Specialist with InPixio. After multiple conversations with the support specialist declining the offer for a different product and requesting for the full refund offered within 30 days, the billing support specialist has failed to provide the refund request. This company was repeatedly failed to provide me with an adequate refund within a timely manner. I have included supporting documents showing the original purchase receipt and correspondence between myself and the billing support specialist regarding my refund request.
Business Response
Date: 03/31/2023
I'm sorry for the issue. I have contacted InPixio and they have refunded the customer. Please see attached copy of the refund email.

Thanks.
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 19****79, and find that this resolution is satisfactory to me.
Provided that they actually send the refund. Haven't received it yet but I know the banks hold our money before they send it.
s" However they didn't and I keep asking and they keep ignoring my request. These people are SCAMMERS. I want my REFUND!!! I'm attaching a document showing their delay tactics. I'm a 75 year old senior and can't afford to lose money like this. Please Help.
Sincerely
** ******
Business Response
Date: 03/20/2023
Dear *****,

I am sorry to hear about the difficulties you have been experiencing with our company, and I understand your frustration. As a valued customer, your satisfaction is our top priority, and we take your concerns very seriously.

Please accept our apologies for any delay in getting back to you. We strive to respond to all customer inquiries within 24 hours, but it seems we fell short in your case. We will make sure to investigate this issue and take appropriate measures to prevent it from happening again in the future.

Regarding your refund request, I would like to assure you that we are committed to resolving this matter to your satisfaction. We have reviewed your account and confirmed that you are eligible for a refund of the $9.99 Edit photos on up to 5 PCs!- 1 Year option and well of the for inPixio Photo Studio Ultimate - 1 Year for 39.99, and we have initiated the refund process. The funds should be returned to your account within 3-5 business days.

Once again, please accept our apologies for any inconvenience caused, and please do not hesitate to contact us if you have any further questions or concerns. We value your business and appreciate your patience and understanding.
Initial Complaint
Date:01/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 188**591, and find that this resolution is satisfactory to me.
n******
To:
***** *******
Cc:
@cencal.bbb.org
Fri 1/**/**23 2:24 AM
May I, please, receive a refund? Thank you all for helping me. n
Business Response
Date: 01/19/2023

The customer purchases our
software form a retailer; the purchase will not be listed in our sales database. We do
honor our refund policy for retail customers, but they need to show us proof of
purchase in order for us to get the amount to refund. Since the customer
purchased our product from a retailer, we need proof of purchase with the amount
that was paid in order for us to process a check refund. Since my respond time is limited, we have made 3 attempts to contact the
customer, 2 by email and 1 by telephone. See below.

Better Business Bureau complaint received:

Subject:

The Better Business
Bureau has received a customer concern about your business

Date Sent:

1/16/**23 7:42:08 PM

From: ***** *******

Sent: Tuesday, January 17, **23 12:13
PM

To: ***********@msn.com

Subject: Photo Explosion software

Hello *****,

This is ***** with Avanquest, I was informed that you are
having trouble with the software’s serial number.

However, because you purchased the software from Amazon, and
we have no access to any of their orders containing our software you have the
option of receiving a refund for the software or we can go ahead and send you
either a download or a disc version of the Photo Explosion 5.0 Deluxe.

Please contact us back on how you would like to proceed.

Thank You,

***** *******

On
January 18, **23, at 11 am PST.:

A phone call was
placed to the provided number. A message was left requesting the customer give
us a call to provide us with the needed documentation to process a refund for
the purchase.

***** ******

**** E. *** Avenue

****, AZ *****

Daytime Phone: ###-###-####

From: ***** ******* <N*******@avanquestusa.com>

Sent: Thursday, January 19, **23 8:51
AM

To: ***********@msn.com

Cc: Mark Ottinger <[email protected]>

Subject: Photo Explosion software

Hello *****,

This is ***** with Avanquest, I was informed that you are
having trouble with the software’s serial number.

However, because you purchased the software from Amazon, and
we have no access to any of their orders containing our software you have the
option of receiving a refund for the software or we can go ahead and send you
either a download or a disc version of the Photo Explosion 5.0 Deluxe.

Please contact us back on how you would like to proceed.

Thank You,

***** *******
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased software by accident. Would like purchase to be refunded. No one to contact at this company
Business Response
Date: 01/02/2023
Hi there,

Customer has been already in contact with the support team and we are working on the case. Correspondance attached.
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been using their PDFEscape software for our business for the past year and a half with no issues. As of last Wed 11/23, we lost access to published files our customers access to submit forms and reference. The loss of access coincided with an update to the software as the site now looks different. These documents were hosted on the PDFEscape site and are a vital portion of our business. I attempted to contact their support department through email and have received no response. There is no phone support offered to call and my colleague attempted to contact them through their Facebook messenger with no results (after explaining the issue, the support tech simply responded that they would have to have a manager respond). I also reached out to their sales department about compensation for the loss of business or even a refund of the pre paid package we purchased last July and have received no response.
Business Response
Date: 12/01/2022
Hi *******,

Thanks for
reaching out to let us know about how the changes to the publishing tool
impacted you. We should have the tool back up and running in the next couple of
weeks. Once its back, Ill send you an email.
If you encounter anything else, please follow up with your open support
case with us.
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made 3 purchases from Avanquest and 2 are on the subscription pan. I knew about the recurring charge each year Even thought these purchases were made months apart they renewed them both on the same day. I went to their website to try and cancel any future renewals and their email does not work, comes back undeliverable. I tried to call and keep getting the same message that due to COVID there are no sales people in the office. I am not sure that they even exist anymore. I wand my account cancelled
Business Response
Date: 10/19/2022
Hi there,

Thank you for your request.

According to our records, *********** has three active accounts with the Avanquest company:

UQ****G3 purchased on 6/13/2020
inPixio Photo Studio 10 Ultimate - 1 Year

UQ****HQ on 6/13/2020
inPixio Photo Studio 10 Mac Pro - 1 Year with 5 Licences Mac® - 1 Year

UQ*****4 on 11/25/2021
inPixio Photo Maximizer Professional - 1 year

UQ*****4 on 11/28/2021 (Lifetime package)
inPixio Photo Studio Ultimate - Lifetime license on up to 5 PCs

Please find our contact information below

https://support.inpixio.com/hc/en-us/requests/new

Live chat support is also available.

We have cancelled all active subscription for the customer.

Regards!
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I didn't received an invoice, I was charged directly to my credit card on September 8 through PAYPAL *AVASTQUEST for $64.37. Please see attached a copy of my statement showing the charge.
On the same day I called my bank to let them know that I,m not accepting the charge and I cancelled my card. The person at the bank told me that they cant stop the charge on the same day. They told me to wait and
to place a claim after it has been charged.
Best regards
****** *********
###-###-#### or cell. ###-###-####
Business Response
Date: 09/30/2022
I'm sorry but we don't sell cannon printers here at Avanquest. We sell software only, no hardware. Our software tech support would not be capable of assisting any customer on their printer setup. There must be a mistake and this complaint does not pertain to us.
Business Response
Date: 10/18/2022
I spoke to ****** and we determined that Avastquest is a different company than us (Avanquest). They sell anti-virus software. I have no record of her purchasing anything from Avanquest. No PayPal record of a transaction. She will be dropping her complaint.

Thanks.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 7/18/2022. avqsoftware charged me $9.99 for something I did not order. I do not know why the charge. This charge has been on-going for some time.
Business Response
Date: 09/26/2022
Hi there,

Please be informed that during the initial purchase of Expert PDF Home - 1 Month software on 2/17/2022, customer agreed to the Automatic Renewal Service terms.

https://store.expert-pdf.com/checkout.aspx?sku=AQ_ML_STORE_EXPDF_STEP3_HOME&ref=store.Expert-pdf.com&step=3&ujid=rqxeGz3cGO8%3D&udid=zqClGrAh5OA%3D&upid=8b1EGHKm084%3D&ucid=93W2qkDGGBM%3D&uctid=fKsoHuUTfeQ%3D&cgid=zlNtwTRV0oFpzpY7Gos3pQ8rpdn5pGklGqLxxxshmI4%3D#footer

According to it, the software subscription plan has an automatic renewal service, which means that your account will automatically renew at either a monthly or yearly interval.

This service is designed to save you time, effort, and risk by extending your subscription automatically before it expires.

Monthly payments are, unfortunately, not refundable on cancellation unless expressly provided by applicable law.

I have canceled your monthly subscription, customer will be be able to use the paid features until the end of the billing cycle.

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Avanquest Software

Avanquest Software

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Avanquest Software is NOT a BBB Accredited Business.

Subject:	The Better Business Bureau has received a customer concern about your business
Date Sent:	1/16/**23 7:42:08 PM

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Avanquest Software is NOT a BBB Accredited Business.