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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 40 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      3400 Hillview Ave Palo Alto, CA 94304-1346

    • Google, LLC

      1600 Amphitheater Parkway Mountain View, CA 94043

    • Google, LLC

      340 Oliver St Newark, NJ 07105-2509

    • Google, LLC

      6 Koster Blvd Edison, NJ 08837-4208

    Customer Review Ratings

    1.17/5 stars

    Average of 594 Customer Reviews

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    Review Details

    • Review fromCody E

      Date: 05/24/2025

      ******* is actively spreading hate, lies, and allowing death threats and **** threats of individuals, their children and their pets. If you say something about said hateful comments your suspended from commenting or posting.
    • Review fromDiane R

      Date: 05/23/2025

      I am a registered press and a writer/journalist in ********, and due to my conservative stand and reporting, I am censored strongly on all platforms, such as Google. It is mind-blowing the persecution we are under and how our rights are constantly violated. As a former **************** Member with the Democratic, I have experienced all types of violations to my person since I became a State Secretary with the *************************************. I am censored strongly on all platforms, such as Google, ********, *****, ******** AdSense, blogger, ********, *******, and Instagram.
    • Review fromLinda M

      Date: 05/20/2025

      Purchased a $50 Google Play gift card on December 24th as a gift for a family member. Tried redeeming on Dec 25th. When trying to redeem get a message saying "We need more info to redeem your gift card. Send us details". They then provide a link to a form which requires a picture of the back of the physical card and a copy of the purchase receipt (so much for "gift" card!). Whereas this was a family member I still had the receipt. Submit it all then get back a form email basically saying no - "inconsistencies" with your account so we won't help. No recourse. How is this not a class action lawsuit? The only fraud I've ever experienced with gift cards is being perpetrated BY Google! Wish I could give -5 stars. They are the worst - we've since cancelled ******* Premium and are moving to ***** products.
    • Review fromChristopher L

      Date: 05/08/2025

      For months, they installed a temporary line but have yet to bury line. Continues to get disconnected and leaving me with no service
    • Review fromMatt M

      Date: 05/06/2025

      Google fi phone replacement is a scam, and the advertising is a lie. They advertise that phone replacement is 24 hours before shipping. Following 24 hours I reached out to customer service and was told 24 more hours. Following that 24 hours I was told 7 days. They refuse to escalate my case, and are making up numbers because they have no idea what the real time-frame is.
    • Review fromM G

      Date: 05/03/2025

      They have preferential treatment for partnered you-tubers. You have to know the ******* founders personally or they won't do anything about your situation
    • Review fromRaini W

      Date: 04/27/2025

      Leaving one star because you can't go lower than that. I have taken to calling ******* YouTyrant. Their algorithm for finding "spam" and "violence" is totally moronic and completely and utterly useless. They cycle through a list of random words and phrases--and I do mean COMPLETELY random--and assign them to random users for 24 hours. If you trigger your daily banned word, your comment gets auto-deleted. If you try to test out the comment to figure out the banned word, ALL of your comments get auto-deleted for the next 24 hours. My banned phrase for April 27? "Send it in for testing." On a video about a bobcat attack. I urge everyone to abandon ********* and move to other platforms, like Rumble. What YouTyrant is doing is illegal and immoral in every possible way, and they need to be bankrupted for it.
    • Review fromSteven D J

      Date: 04/21/2025

      I am writting this review because I was charged unauthorized on Google for 10 months. I recently seen I was billed ever since I bought a one week offer and was charged ever after for 7.45. I brought it to my banks attention and they issued my money back. Now today I find the company Google had reversed the banks information. ******* (company's name) on their site has been chargeing me every week thereafter. I want this settled and my money back. It should be VERY CLEAR that you would be billed every week Instead they billed me every week. Unauthorized. Please settle this issue and retreive me money. I have already decided not to do no further business on the Google website. Please reply as quickly as you can. Thank You Regards, ****** D ****** i have als
    • Review fromYasmin A

      Date: 04/18/2025

      Google Fi just charged me $265 for going over my datadespite being on a plan that I thought capped at 15GB. No warning, no clear consent, and theyre refusing to refund me. the worst part of my experience with @googlefi isnt even the $265 surprise data chargeits the insultingly bad customer service that followed. No real help, no accountability, just copy-paste responses and a brick wall!
    • Review fromRobert H

      Date: 04/09/2025

      You tube is playing the same fraudulent scam play after every single song . False claim that people can get a flex card and get ***** $ a month on a card in two days. Victimizing people when the real flex card is $100 to $1,200 annully

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