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Business Profile

Web Hosting

HugeServer Networks, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of original correspondence: December 22, 2023, with ******, one of their representatives I had never acknowledged to them , I was aware of a change of fees, before .the installment, or I would have canceled the service.!Made a new account for larger fees of service, without my agreement, a lot more money than original program that i applied for from ****** Net, through , ****** their representative.I was assigned a ACP # by the government., and o.k.d.Signed me up for automatic payments without my approval also.The " New Account" they made was done without my approval, or knowledge.I could only afford the discount ACP rate, not the ones they are charging me now, nor equipment fees added.( I said to " Please discontinue my service to **************, and he said, " It would cost me $400 to do that!!!!) Really???!!! Sounds like a racket. ( Check the recordings, and you will see that all of this is TRUE!!

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ethernet not working for months and charging me and can not get a tech out here to fix the problem called many times and got the run around

  • Initial Complaint

    Date:01/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm ******************************* Address **************************************************************** cell phone ************* birth date: 07-01-1965 email: **************%************ Filing COMPLANT against ***** company it's a residential billing dispute here on my property. Company ***** .NET account: DSS37297314 I was paying into this account services onetime for sum $102.00 for couple years or for sum of $12.00 a month if it was placed on vacation by ***** .net setting idol no usage per my request. It;s STORED equipment in my home disconnected and had reach point no further usage it was installed in a studio apartment on my property for guest only temporary stay only.then the worst happened catastrophic Hurricane ******************* on 08-29-2021 destroying the area i live leaving the area i live destroyed my home and property destroyed badly damaged just horrible. est 59 days later i contacted ***** .net in concerns on 10/26/2021 @ 10;00 am of a debt in form of a bill dated 10/20/2021 sum of $70.00 the reps their assured me no more billing no debts no need return Moden and Wi-Fi router - outside dish your account is suspended. then several month latter i started receiving bills first for amount $5.63 due date 04/19/20 i contacted on 04/07/2022 disputing a of was closed account. agent: ***********************. COMF# ********* received a letter dated 11/23/2022 advising to pay ****. i contacted again on 12/07/2022 @ 1:22 pm topic: concerns of fraud, comf# ********* Case: ********** Agent ******************* i was assured a self-address return address and packaging for modem and Wi-Fi equip. within ten days which i never received instead received more attempts of ******** debts. issued date: 11/20/2022 amount of $229.07/ issued date: 12/07/2022 amount $494.32 / issued date: 12/20/2022 amount due $300.00 it's been an insane fraudulent madness that started for amount of $5.63 *** dollars i could Easly paid that while trying close an end this account the whole time

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for the federal discount of 30$ .I was approved and huges net applied it to my first bill which went from 80 to 53$. Then next month they took 121 from my bank without permission.I called twice finally they said I moved service and that made me start my contract all over and upgraded my service because the plan I had is no longer available. Which is a lie never moved anything. They will not refund only credit. That put me in a money situation because they stole from my acct. This is very bad business practice.

HugeServer Networks, LLC is NOT a BBB Accredited Business.

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