Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 05/13/2025

  Hello ********,

  I am terribly sorry that the bouquet delivered was not what you ordered and that it was not professionally arranged or fresh. That is definitely not the Teleflora quality anyone should expect! I have reviewed your order, and a full refund was already issued on 5/12. Please allow ********** 2-10 business days to make the funds available to you or by 5/27/25.

  This isn't the typical consumer experience here at Teleflora, and we would like the opportunity to earn your business back. A 25% future discount for any Teleflora order placed within the next 6 months has been issued. You will receive a separate email with the discount code and a copy of the code will be on this order for reference.

  Thank you,

  ********* *.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******** Total Order: $119.76 I have attached photos. I want my $120 BACK!!!

  Business Response

  Date: 05/13/2025

  Dear ****,

  
  Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the disappointing experience you had with your recent Mothers Day order.

  
  We understand how important it is for your gift to reflect the care and sentiment you intended, especially on such a meaningful occasion. We are truly sorry that the arrangement delivered did not meet the expectations set by your original order, and we regret the distress this caused both you and your family.

  
  We have reviewed your case and can confirm that a full refund of $119.76 has been issued for your order. Refunds are typically processed within 2 to 10 business days, depending on your financial institution. Additionally, as a gesture of goodwill, weve added a 25% discount for use on a future order, should you choose to give us the opportunity to serve you again.

  
  We value your feedback and are committed to improving the quality of our service and florist network to prevent situations like this in the future. If you have any further questions or need assistance, please dont hesitate to contact our **************** team directly at **************.
  

  Sincerely,

  ********* *. 

  Teleflora 

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But in the future, they need to either ship out items from their website so the customer is getting what they ordered or make sure the florists that they are partnered with have the items in stock. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/13/2025

  Hello ****, 

  Please accept our sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry you were not happy with the arrangement that was delivered. I have arranged for the Busy Bee Pitcher to be delivered to ***** ****** from our warehouse, it will take up to 4 weeks for this to arrive. I have also issued a full refund which will reflect on your billing statement with in 2-10 business days or by 5/27/2025.

  Again, we apologize for the inconvenience and hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns.

  Kind regards, 

  Lauran 

  Teleflora

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6 2025 I ordered "Dressed to Impress" premium for delivery on May 9 2025. The delivery did occur late in the day, but the issue is the quality of the arrangement. I have uploaded what the arrangement was supposed to look like, versus what was actually delivered. The website advertised 22 1/4x20" for dimensions, however, the arrangement delivered is only 18x13. I understand the need to make adjustments based on availability of flowers and vases, but this arrangement isn't even close to what I ordered. I paid a total of $106.32 - which included a tip - and am very, very disappointed in this order. I have ordered numerous times from Teleflora, and while not always perfect, at least the arrangements were typically close to advertised images.

  Business Response

  Date: 05/13/2025

  Dear *******,
  
  Thank you for your continued support and for taking the time to share your recent experience with us.
  
  We sincerely apologize that the arrangement you ordered for delivery on May 9, 2025, did not meet your expectations in terms of size and overall presentation. We understand your disappointment, especially considering your history as a loyal customer, and we regret that this experience did not reflect the high standards we strive to uphold.
  
  To resolve the matter, we have issued a full refund in the amount of $106.32, including the tip. Additionally, as a gesture of goodwill and in appreciation of your past business, we have extended a 25% discount to be applied to a future order.
  
  We truly value your feedback, as it helps us improve both our services and partnerships with local florists. Should you have any questions or need further assistance, please feel free to reach out to us directly at ************.
  
  We hope to have the opportunity to serve you again and restore your confidence in Teleflora.
  
  Kind regards, 
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** J ******

  Business Response

  Date: 05/13/2025

  Hello ******, 
  
  At Teleflora, we strive to ensure that every delivery is handled with care and professionalism. We regret that your order did not meet these expectations, and we understand your frustration regarding the flowers being left unattended in the hallway.
  
  Please be assured that we have addressed this issue directly with the delivering florist to help prevent a similar situation in the future. Your feedback is extremely valuable to us as we continue to improve our service standards.
  
  As a gesture of our commitment to customer satisfaction, a full refund of $76.61 has been processed to your original form of payment. You can expect to see this reflected in your account within 210 business days, depending on your financial institution.
  
  If you have any additional questions or concerns, please dont hesitate to contact our **************** team at ************. We appreciate your understanding and the opportunity to make this right.
  
  Kind regards, 
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my sister in law who recently passed 3/30/25 and this website did an amazing job, so when my brother died on 4/16/25 I used the same site. I get a call from teleflora saying that they cant deliver my order on the day I requested so I told them to deliver it the day before, then they said they couldnt deliver it to the funeral home so I gave them my brothers address. Never heard anything else thought the problem was solved. Then I get a call from the florist saying that she can not make the casket spray for the price teleflora gave me and proceeds to say they didnt even put casket spray they put designers choice! The only reason she called was because my sister in law had also ordered from the site and let her know that I was expecting a casket spray. The fact that the company didnt have the decency to say that they are false advertising their items during my time of grief is so disrespectful and with the recent loss of two of my family members is just to much not to say anything. I am so upset with this company. They are false advertising their items during the most painful time in my life.

  Business Response

  Date: 04/28/2025

  Hi *****,
  
  We sincerely apologize for any inconvenience you may have had using our Teleflora service. We regret that we were unable to fulfill this order to the high standard of service that we strive to provide. Before May *******, or within 210 business days, you should get a reimbursement in the amount of $177.51 for order ********** back onto the original payment method that you used. For a 25% discount that you can use within the next six months, please check your email. If you need anything else, please give us a call at **************. We value your business and look forward to hearing from you again.
  
  Warm regards,
  ********* *.
  Teleflora

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ******* for birthday flowers to be delivered to my mom before 1 PM on April 8. When I woke up today (4/8) to check the tracking information, I realized that less than an hour after I had received my order confirmation, I received an e-mail stating that my order was deemed "questionable" and was canceled for my protection. I called the 800 number provided in the e-mail and the customer service *** informed of basically of what the cancelation order stated and nothing more. There was no explanation as to which part of my order was "questionable". What is actually questionable is that the amount I paid was not canceled on their end, in fact they settled it for the day (which I know because the charge is not pending, it was fully cleared). The customer service *** said I would be issued a refund. I have since disputed the charge with my bank. This business is horrible. Go elsewhere!

  Business Response

  Date: 04/10/2025

  Hello *****,
  Thank you for your recent order with us.We regret to inform you that your order ********** has been canceled as part of our standard transaction monitoring.
  Our system flagged the transaction for unusual activity, and for the safety and security of our customers, we must take extra precautions in such cases. Please understand this is not a reflection on you personally, but rather a protective measure.
  By April 18, 2025, or between 210 business days, you will see a complete refund in the sum of $118.93 back to the **** card ending in 1286.
  If you believe this was made in error or would like to proceed with your order, wed be happy to review it further. Feel free to reply to this email with any additional information or contact us directly at **************.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  Sincerely,
  
  ********* *.
  Teleflora