Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,269 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAbel T
Date: 10/19/2024
Komi arrived promptly and performed the job effortlessly. He is truly a master repairman! I am very pleased and will definitely use the services again. THANK YOU KOMI!
Puls Technologies, Inc.
Date: 10/20/2024
Hi Abel,
Thank you so much for your kind words! We're thrilled to hear that Komi impressed you with his promptness and skill. We appreciate your feedback and look forward to serving you again in the future.
Thanks for choosing us!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromGary P
Date: 10/18/2024
I paid you for nothing! Tech had no parts WTF ????Puls Technologies, Inc.
Date: 10/20/2024
Hi Gary,
Thank you for bringing this to our attention.
This is how our process works, the technician will travel to your location to fully diagnose the appliance. He will then discuss the problem or repair needed with you including the quote for the repair, then the technician will be collecting the $89 service call fee.
If the technician can do the repair without the parts needed then he can proceed with the repair the same day and will only collect the repair cost, however, if the repair would require parts, then the technician would need to set up a follow-up repair appointment but will already collect the service call fee and possible 15% deposit. If you agree to proceed with the follow-up repair, then the Service Call Fee and Deposit will be deducted from the repair cost.
Please let us know if you would still wish to keep your service request.Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromMichael T
Date: 10/17/2024
Wonderful service and great technician. Very prompt and professional and all work was more than satisfactory.Puls Technologies, Inc.
Date: 10/18/2024
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our technician. Providing prompt and professional service is our top priority, and it's great to know that we met your expectations. If you need anything else in the future, don’t hesitate to reach out!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromRobert M
Date: 10/17/2024
Our technician Kevin was on time and came the same day I placed the order for our dishwasher. I hope nothing happens again in our home, but I know who to contact if something happens.Puls Technologies, Inc.
Date: 10/18/2024
Hello Robert,
Thank you for your fantastic feedback! We’re glad to hear that Kevin was able to assist you promptly. It’s great to know you feel confident reaching out to us in the future.
If you ever need our services again, we’ll be here to help!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromDebra G
Date: 10/17/2024
The service was very easy to use and our technician, Karl was on time, showed us the problem with our dryer, and repaired it within the hour.Puls Technologies, Inc.
Date: 10/19/2024
Hi Debra,
Thank you for your wonderful feedback! We’re delighted to hear that you found our service easy to use and that Karl was able to promptly diagnose and repair your dryer. We take pride in our team’s efficiency and professionalism. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your support!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromPam I
Date: 10/15/2024
Ronal did a great job! Great communication and thorough repair of our oven. Highly recommend!!Puls Technologies, Inc.
Date: 10/16/2024
Hello Pam,
Thank you for your positive feedback! We're thrilled to hear that Ronal provided great communication and thorough repairs.Your recommendation means a lot to us!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromClarence M
Date: 10/15/2024
Brandon was First Class and I am quite satisfied with his efforts to save the patient.
Unfortuantely, the rust cancer had invaded vital organs and repair was not feasible.
Thank you for your service. If the parts were returned for a refund credit, please credit it to Brandon as a tip.
I plan to call on you when my dryer or refrigerator necessitates your services.Puls Technologies, Inc.
Date: 10/16/2024
Hi Clarence,
Thank you so much for your kind words! We're glad to hear Brandon provided excellent service, even in such a challenging situation. Your suggestion for the tip is appreciated, and we’ll make sure it gets to him.
We look forward to assisting you with your dryer or refrigerator in the future.
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromJoanne J
Date: 10/15/2024
Great customer service and arrived on time. He assessed the job and got it done in a timely fashion.Puls Technologies, Inc.
Date: 10/19/2024
Hi Joanne,
Thank you for your positive review! We’re thrilled to hear that you experienced great customer service and that our technician arrived on time. Timely and efficient service is our priority, and we’re glad we could meet your expectations.
If you need anything else in the future, please don’t hesitate to reach out. We appreciate your support!
Sincerely,
Aj
Puls SMM Team
(860) 596-0177Review fromScott S
Date: 10/12/2024
Excellent communication and very knowledgeable! Fixed washer quickly and at a very reasonable price!Puls Technologies, Inc.
Date: 10/13/2024
Hi Scott,
Thank you so much for you kind words! We're thrilled to hear that you had a great experience with our service. Our team prides itself on clear communication and expertise, so it's wonderful to know we met your expectations. If you need anything else in the future, don't hesitate to reach out.
Regards,
AJ
Puls SMM Team
(860) 596-0177Review fromSteven W
Date: 10/11/2024
***** assisted us tonight. He was willing to come by last minute and was very professional. He did the job and he did it right! We will use him again in the future. He had incredible customer service.Puls Technologies, Inc.
Date: 10/12/2024
Hi ******,
Thank you so much for your wonderful feedback about *****! Were happy to hear that he was able to assist you on short notice and that you found his professionalism and customer service exceptional.
Your satisfaction is our priority, and were glad to know that you plan to work with him again in the future. If you need anything else, please dont hesitate to reach out!Regards,
AJ
**** SMM Team
**************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.