Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,268 Customer Reviews
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Review fromRobert W
Date: 05/09/2023
****** was excellent! He was professional and very polite. He seemed to be well versed on repairs for my ******* washer. The troubling part was the **** pricing structure. The retail price for a drain water pump for my ******* washer ranges from $21.97 to $43.94. **** charges are as follows:Labor $397.00 Parts (just the water pump) $185.15 ****************** fee $14.90 (cost of background checks)Subtotal $497.05 Sales Tax $41.26 TOTAL $538.31 My technician did give me a price before starting the work. I knew that I was being overcharged as the washing machine was only $975.00 new. However I decided to have the repair made as I needed it working that day. As a former business owner I fully understand the need to to be profitable however not to the extent of charging quadruple the price of a small part. Most all companies do background checks for all new employees. This is the first time I have ever seen a company charge a customer for something that is simply a cost of doing business.I did receive a phone call about an hour before the technician was scheduled to arrive. When I asked her if she had a better idea of when the technician would arrive she only quoted me the original scheduled time of 1:00pm to 3:00pm. She was more interested in selling me a home warranty contract.After seeing what **** charges, I don't think I can afford to do business with this company.Fortunately they do have ****** who seems to be a very good employee.
Puls Technologies, Inc.
Date: 05/10/2023
Hello ******, thank you sharing your honest feedback. Our apologies if this ever caused you any inconvenience. ****' standard pricing estimates are based on the average rates in and around your state. We do not use parts from ************* or any other online shops as they do not have warranties on the parts and we can not be sure if it would work.We are getting it directly from the manufacturer or from a certified OEM parts seller such as GE, Whirlpool, and ***** as to why the price is much more expensive. And the labor of the technician is being charged separately, as they need to get paid for their labor and travel time.
In the meantime, we are still following up with the technician regarding your Guarantee Request. Once we receive a response from him, we will immediately update you on how to move forward with the next process.
Review fromDennis M
Date: 05/08/2023
***** arrived on time and was knowledgeable in his diagnosis. He was professional and answered all my questions.Review fromMeide S
Date: 05/08/2023
Very quick and efficient. He did a fantastic job. I had a couple extra things to fix around the house. He was happy to fix them. He was very professional.Review fromCheryl T
Date: 05/08/2023
Service was great. Tech was polite and on time. He did a great job.Review fromTommy G
Date: 05/07/2023
Nice and informative Explained the problem and was up front about the costReview fromDavid Z
Date: 05/06/2023
He did a great job finding the cause and diagnosing it. Very professional.Review fromTeri T
Date: 05/06/2023
The same day availability and providing the proper mount was what initially sold me! I was getting very overwhelmed trying to figure it out myself. Obi did an amazing job mounting my monstrous TV. He explained in detail why it needed to be 2 inches (means a lot in a small studio) from where I originally wanted it and provided options. He was on time, courteous and didnt rush. He made sure it was exactly how I wanted it. Fantastic service!Review fromDira J
Date: 05/05/2023
Thank you for your fast and efficient service, highly recommend Junot !Puls Technologies, Inc.
Date: 05/06/2023
Thank you for your TV mounting request with **** and for sharing your feedback on our service! Our goal is always to provide timely and professional service to all our valued customers. We will make sure that ***** gets the recognition he deserves. Please know that we will always be here if you need us.Review fromGi S
Date: 05/05/2023
Great service! It was quick and efficient and reliable! Will definitely be using this instead of taskrabbitPuls Technologies, Inc.
Date: 05/06/2023
Thank you for your TV mounting request with **** and for sharing your feedback with our service! It is always our goal to provide a timely and professional service to all of our valued customers. We are very pleased to learn that you're enjoying the new set up right now. Thanks again, ****!Review fromRachel D
Date: 05/05/2023
******** arrived on time and did an outstanding job hanging 3 heavy mirrors in our dining room. We would definitely hire him for future projects.Puls Technologies, Inc.
Date: 05/06/2023
Thank you for such a great review, ******! We will make sure that our miracle worker, ********, gets the recognition he deserves. We appreciate your trust towards the service that was provided. Please do know that you can always call us in case you need assistance. Have a nice one!
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