Reviews

This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
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  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

Review Details

• Review fromDavid R

  Date: 06/19/2023

  My technician was awesome and I appreciate his professionalism in courtesy.
  

  Puls Technologies, Inc.

  Date: 06/20/2023

  Thank you for the positive feedback! We always love to hear from our valued customers and are pleased to know that you find our services convenient, *****. Glad to have technician work hard and be professional during the recent appointment. We would be delighted to serve you again in case you'll need our services in the future. If time permits, we hope you can visit our new website ****.com to check the additional services we now offer.

• Review fromWaleed B

  Date: 06/19/2023

  He is gray. Can not say any more. Thank you
  

  Puls Technologies, Inc.

  Date: 06/20/2023

  Thank you for such a great review, Waleed! We will make sure that our miracle worker, *******, gets the recognition he deserves. Please let us know if we can assist you in the future.

• Review fromBrenda T

  Date: 06/19/2023

  ***** was my technician and did a great job. Always punctual, personable and very knowledgeable.
  

  Puls Technologies, Inc.

  Date: 06/20/2023

  Thank you for sharing your experience with us, ******! Glad to know that ***** was professional and was able to perform well during the appointment. Thank you once again for taking the time to let us know about your experience. Rest assured that we will continue providing top notch service continuously. 

  For any concerns, feel free to reach out to us at *************** or call us at **************. Have a great one!
  
  

• Review fromJermel J

  Date: 06/19/2023

  Easy to schedule an appt. Very professional. Diagnosed problem and was able to fix. Educated me on what was going on.
  

  Puls Technologies, Inc.

  Date: 06/20/2023

  We are so glad to know that you were satisfied with both service and technician, ******. And we are also happy to hear that you find our services convenient and easy. We have already forwarded your feedback to the technician. Please let us know if there's anything that we can help you with. 

• Review fromFrank S

  Date: 06/19/2023

  Best technician I have ever interacted with . Highly recommend to anyone in need of services
  

  Puls Technologies, Inc.

  Date: 06/23/2023

  Thanks for leaving us such a wonderful review, *****! We are thrilled that you loved your experience; ***** will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

• Review fromLisa M

  Date: 06/18/2023

  Beware of doing business with companies that don't have a phone number in big bold letters on their website! With a company like this that just operates as an appointment maker and money collector, you are at the mercy of whatever fly-by-night repairman they contract with to fix your appliance. Maybe the repairman knows what he's doing, maybe not. If warranty work is needed after they "fixed" something, you may or may not get the original repairman, which may or may not be a good thing. My experience with **** was that I got a bad repairman the first two visits, and a different one for a third visit who said the first guy ripped me off. Four hundred dollars later, I still don't have a working appliance. Decided it wasn't worth throwing good money after bad, so I've bought a new washer.
  

  Puls Technologies, Inc.

  Date: 06/19/2023

  We are very sorry to hear about your bad experience, ****. We sincerely apologize for the inconvenience and for not being able to provide the service that you were expecting from us. We never wish to disappoint or inconvenience you in any way.We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with ****. We will be reaching out to you directly to help rectify the situation.

  
  

• Review fromDodie K

  Date: 06/18/2023

  Great service on a Sunday no less. Fued is the best tech ever. Thank you
  

  Puls Technologies, Inc.

  Date: 06/19/2023

  Glad to be of help, *****! Thank you so much for sharing your feedback with us and also for the positive remarks to the technician. Fuad is truly a gem to have on our Team and we'll definitely give him the recognition he deserves. Thanks again for choosing ********************, we look forward to servicing you again when you need us.

• Review fromRaf F

  Date: 06/17/2023

  Poor customer service. Poor technicians. I got my fridge repaired through ****, the technician came 30 minutes after schedule time on 5/15, did a half diagnostic and said we need to replace a part. $479 later, we waited a day to run the fridge and purchase new food. About a week or two later, went back to not cooling. I contacted them via email on 6/4 and 6/5 called them on 6/6. Called them again on 6/9 and 6/10. After all of the calling, they finally replied to me on 6/10 to get another technician to look at it again and do a full diagnostic. The second technician came on 6/12, doing an actual full diagnostic and actually removing parts of the inside of the freezer to see what is wrong with it (the first technician did not do this). The second technician went over what was wrong with it and went back to **** to email us to figure out the situation. With the frustration for not have a fridge and waiting this whole time, I requested a full refund. On 6/13 I received an email they will escalate the issue and get back to me. On 6/14 they emailed me that they could not give me a full refund because the first technician did a full diagnostic, but if he actually did a full diagnostic, why did we have to get the 2nd technician to come in and see what was wrong with it? Wouldnt the first technician know what was wrong with it the first time? Followed up with an email on 6/14 twice, 6/15 and 6/16 and called them on 6/17. We have been without a fridge for two weeks now and it wouldve been easier to just purchase one with the pricing they gave us. DO NOT USE THIS COMPANY.
  

  Puls Technologies, Inc.

  Date: 06/19/2023

  Hello, Raf. Thank you for informing us about this and we sincerely apologize for the inconvenience. We never intend to cause such trouble and leave you unsatisfied with the service. The team have already sent an email to you regarding this matter to have your issues resolved. Nonetheless, we will take your feedback as a way to improve our services and also to prevent this kind of instance from happening. Apologies again, Raf. 

• Review fromD. J

  Date: 06/16/2023

  Excellent customer service. The technician was on time and very knowledgeable. would use them again.
  

  Puls Technologies, Inc.

  Date: 06/17/2023

  Thank you so much for the positive feedback, *****! We are very glad to know that we were able to provide satisfactory customer service and performance from the technician. Thank you so much for the time in sharing your feedback to us. Please do know that if there's anything that we can help you, don't hesitate to call us. 

• Review fromJohn M

  Date: 06/14/2023

  My service technician showed up on time and quickly diagnosed the issue with my dishwasher. He did not have the replacement part on his truck, but he made it back the same day and completed the repair. The technician was great and very nice to work with.