Reviews

This profile includes reviews for EcoShield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoShield Pest Control

  22600 Lambert St Ste 1201F Lake Forest, CA 92630-1623

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  EcoShield Pest Control

  1195 Linda Vista Dr #E San Marcos, CA 92078

Review Details

• Review fromConnie R

  Date: 05/30/2023

  We emailed EcoShield Pest Control, the company, to CANCEL the service call for today, 5/30/2023. The technician came anyway and noted by email only that the service was done both outside and inside our garage, which is impossible because no one was home and there is no access to our garage. Since we had an emergency and had to leave the home, how were they able to do this?NO permission was given and as a matter of fact it was cancelled via email this morning, so we want the whole contract CANCELLED ASAP. The EcoShield Pest Control representative that showed up at my doorstep yesterday, Memorial Day, made it seem as though we were getting a great deal and was quite pushy about collecting my credit card numbers before service was even performed. Also, it was said the service was $169 plus tax as a "special", but we were charged $179 plus tax. This is a total and expensive SCAM. We will be disputing the charge with our financial institution and have tried to contact EcoShield to tell them that we cancelled the service, we are aware of their lies and scam tactics, we know they have other complaints against them with the BBB, and they will NOT will receive their payment from us. We would like to make other innocent potential victims of this awful and expensive ******* aware.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi ******,

  Thank you for bringing your concerns to our attention. We take your feedback seriously and want to ensure that your experience is properly addressed. We apologize for any confusion regarding your service cancellation and understand how frustrating it must have been to feel that your instructions were not followed. Our team strives to provide clear communication regarding service visits, and we are committed to investigating what happened in this case.
  
  In regard to the charges and pricing, all service details, including costs, are outlined at the time of agreement. If there was any misunderstanding, wed like the chance to review your account and clarify any discrepancies. 
  
  Please reach out to us directly at ************************************************ so we can investigate your situation further and work toward a resolution. Your satisfaction is important to us, and we want to ensure this matter is addressed promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromWendy E

  Date: 05/23/2023

  Ignore no Soliciting Signs thank goodness I refuse to give them business based on that.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your thoughts with us. We appreciate your feedback and understand how important it is for people to feel comfortable with their decision regarding service providers. If you have any further questions or would like to discuss our services in more detail, we are always here to help.
  
  Feel free to reach out to us at ************************************************ should you ever need assistance in the future.
  
  Best regards,  
  Customer Feedback Team

• Review fromXa A

  Date: 12/30/2022

  The pest control service is expensive for nothing and will get you to sign up based on lies. It might seem convenient for the customer to use this service but it seems to be a little one sided. I moved and called to cancel. I payed out of my contract and was told there would be one last service on my account which I payed for. I thought I was done till I got an email saying they serviced my previous residence which they should not have. On going nightmare to resolve my account balance saying that it was valid service. Was not because I no longer lived there for 5 months. Their reply was I didnt call them after my last service to cancel. I said I was not told this. Which is wrong on their part because its their way to get money out of you. Told them it was wrong and a dishonorable to the customer. After that it was threats of my account going to collections. I absolutely do not recommend them at all. Honestly there should be a file against them.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi Xa,

  Thank you for sharing your experience. We understand your concerns and want to address the situation. It's important that our customers have clarity on the terms of their agreements, including service cancellations, and we regret any confusion that occurred regarding the final service after your move. We aim to ensure that all steps are communicated clearly, and its disappointing to hear that your experience did not meet those expectations.
  
  We would like to investigate your account further to ensure that everything is handled correctly and fairly. Please reach out to us at ************************************************ so we can work towards resolving this matter. Your satisfaction is important to us, and we are committed to finding a solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromTema M

  Date: 08/21/2022

  This company will lie to you just to get you to sign up. They told me I could cancel at any time but to wait until after the 2nd treatment before making a decision. Well when I tried to cancel, they gave me all kinds of trouble. They didnt even do the 2nd treatment and have charged me for 3. They said it would be a $50 cancellation fee which I would gladly pay. I then finally confirmed with customer service that they canceled my account. Then found out they never did nor did they refund me the $179 for the treatment they didnt complete. Now they are sending me emails saying there is a past due payment. They owe me, not the other way around. Needless to say, this has been a nightmare of an experience. They lie and are stealing from me and now are threatening me. I do NOT recommend doing anything with this company.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi Tema,

  Thank you for bringing this situation to our attention. We understand how frustrating this experience has been for you, and we take your concerns seriously. We aim to provide clear communication and resolve any service or billing issues promptly, so we apologize if you feel this was not the case. Our goal is to ensure that every customer has clarity on their account status and any fees involved, including cancellations.
  
  We would like to investigate your account further to address the concerns youve raised about the incomplete treatment, charges, and cancellation process. Please reach out to us at ************************************************ so we can work toward resolving this matter and ensuring you are refunded appropriately if needed. 
  
  Thank you again for your feedback, and we are committed to finding a resolution.
  
  Best regards,  
  Customer Feedback Team