Reviews

This profile includes reviews for EcoShield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoShield Pest Control

  22600 Lambert St Ste 1201F Lake Forest, CA 92630-1623

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  EcoShield Pest Control

  1195 Linda Vista Dr #E San Marcos, CA 92078

Review Details

• Review fromJim M

  Date: 09/10/2024

  Very much a hassle to cancel service because of moving. Will not let you just cancel try to have you continue elsewhere even when told moving to a condo. Dont make it easy to cancel its just a freaking pest control company not the ***** would highly not recommend.

  EcoShield Pest Control

  Date: 10/09/2024

  Hi ***,

  Thank you for sharing your experience. We apologize for the frustration you encountered during the cancellation process. We understand how important it is to make transitions like moving as smooth as possible, and its clear we did not meet your expectations in this case. 
  
  We appreciate your feedback and will review our processes to ensure improvements. If you would like to discuss this further, please reach out to us at ************************************************ so we can assist you directly.
  
  Sincerely,  
  Customer Feedback Team

• Review frommike p

  Date: 08/29/2024

  Shady sales practices: was told one price the contract came through different. Sale person wanted to personally reimburse me and call it a discount. Then refused the price promised for other services. Was told the contract would reflect full price then would get a discount. They charged me $380 to cancel. 100 percent shady and dishonest.

  EcoShield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for bringing this to our attention. We sincerely regret the confusion and frustration you experienced with the sales process and the pricing discrepancies. Transparency and honesty are important to us, and we apologize if you felt misled in any way. We take these matters seriously and would like to review your account to address your concerns and resolve the issue.
  
  Please reach out to us at ************************************************ so we can look into this further and work toward a fair resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTony T

  Date: 08/18/2024

  They use slimy sales tactics. When you try to cancel they do not have a way to do it on the web. Email and text to them they respond to but refuse to cancel the subscription. They try to get you on the phone to talk you out of it. It's manipulative and gross behavior.

  EcoShield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your experience. We sincerely regret that you felt the cancellation process was difficult and frustrating. Its important to us that our customers feel respected and supported, and we apologize if the process did not meet your expectations. We will review this internally to ensure that the experience is more transparent and straightforward moving forward.
  
  Please contact us at ************************************************ so we can address your cancellation request and resolve any outstanding issues.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid M

  Date: 08/02/2024

  Solicited aggressively despite no solicitation signs on the door, pushy and confrontational salesman who stood less than a foot away from the door while my wife and children were home alone. Absolute joke, do not listen to their sales pitch, and train your employees not to harass customers!

  EcoShield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for bringing this situation to our attention. We sincerely apologize for the uncomfortable experience your family had with our representative. We take such concerns very seriously, and this is certainly not the level of professionalism we expect from our team. We will address this incident internally to ensure that our staff respects boundaries and maintains appropriate behavior at all times.
  
  If youd like to provide any additional details or discuss this further, please reach out to us at ************************************************* We appreciate your feedback and are committed to making improvements.
  
  Sincerely,  
  Customer Feedback Team

   

• Review fromCharles E

  Date: 07/10/2024

  Pleasant and smart guys!My neighbors referred them to me. I feel that I am getting my moneys worth. After 24 years of using their competition I am pleased to have changed

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *******,

  Thank you so much for sharing your experience and for choosing Ecoshield Pest Solutions! Were thrilled to hear that your neighbors recommended us and that you feel confident in your decision to switch after so many years with another provider. Our team strives to deliver exceptional service and ensure you feel the value of your investment. If you ever have any questions or need further assistance, were always here to help!
  
  Thank you again for your trust and for being part of the Ecoshield family.
  
  Best regards,  
  Customer Feedback Team

• Review fromJune D

  Date: 06/04/2024

  I was Solicited by an Eco Shield Employee over a year ago for monthly service to be paid quarterly. They will not let me cancel my service or give me a copy of the "Contract that I Signed". When requesting to end service I was told that I will have to pay $150 commitment fees to cancel their service. They have also forged my initials on the second page of a contract that I never saw. They have kept a copy of my credit card on file which is against customer consumer practices. They offered to postpone my service and not cancel it, just in case I change my mind. I have completed my fourth quarter commitment and now they said I have a 5th service to complete.They away from this company and I wish I had read about them before I accepted the service from the smooth salesman who came to my door and told me I can cancel at any time.They are the most horrible company I have ever dealt with.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi June,

  Thank you for sharing your concerns with us. We take feedback like yours seriously and want to ensure that your experience is addressed properly. While we cannot discuss specific details of contracts in a public forum, we would like to clarify that all agreements are presented and reviewed thoroughly at the time of service initiation to ensure transparency, including terms related to commitment periods and cancellation fees. We are happy to provide any relevant documents or clarify any aspects of your service agreement. 
  
  Regarding your concern about payment information, we assure you that all billing practices follow strict industry standards and consumer protection regulations.
  
  Please reach out to us directly at ************************************************ so we can investigate this further and work towards a resolution. We are committed to ensuring our customers are satisfied and resolving any issues as quickly as possible.
  
  Best regards,  
  Customer Feedback Team

• Review fromElle C

  Date: 05/06/2024

  This so called business, I use the term lightly, has not only been a joke and almost killed my dog, but theyre harassing me now. I have called and sent them over 7 contacts. What they do is on the weekend, when no customer service rep is available or they hang up on you, they sent you a text theyre coming out to your residence to service your home.. then follow with billing. I talked their manager, after repeating myself 4 times. Letting them know up if they ever left my gate open our contract would instantly end. I couldnt see it from my windows. After their service, and later reviewing my tapes I could see and hear why their rep was so negligent.. she was on her phone the entire time talking about her boyfriend and walked out without looking back(gate wide open). My dog ran into the street. They NEVER apologized or even called back to check on my dog after I called telling them what had happened. Then months later(February) I went through it all over again. I was reassured it was a mistake theyd only bill me one more time, what a joke?? They shouldve been ashamed for even thinking of it. Again May poops up and this desperate company tries this greedy disgusting practice again, no you owe one more billing. I owe you nothing.. Try paying for a ******* French Bull dog that was almost killed and will never be the same and try an apology. A 5 year old knows better. . I have proof in writing my contract was terminated.. This is the worst company is all 50 years of my life Ive ever encountered. Either one theyre going under and feel they have nothing to lose or two theyre complete scammers. I have never made a complaint nor contacted my attorney over a business dispute but I guess theres a first.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi Elle,

  Thank you for bringing this to our attention. We take these matters very seriously and understand the importance of your concerns. Our goal is to ensure that each service is conducted safely and professionally, and we are committed to investigating the situation thoroughly. While we cannot discuss specific details here, we want to emphasize that we prioritize the safety of pets and respect all agreements made with our customers. 
  
  We encourage you to reach out directly to us at ************************************************ so we can look into the specifics of your account, review any service-related issues, and ensure a proper resolution. Your satisfaction is important to us, and we would like the opportunity to address this matter privately and directly.
  
  Best regards,  
  Customer Feedback Team

• Review fromLinda H

  Date: 04/27/2024

  EcoShield Pest Control, is, in my estimation grossly UNETHICAL at best and operating a huge SCAM at the worst. A representative, wearing a shirt with their logo came to my door and immediately began a rapid, diversionary conversation unrelated to his purpose. After telling him it was not a convenient time, he began talking about how the mild ******* were causing infestations of ants, spider crickets and palmetto bugs. He then inquired about the square footage of our home and the lot size. He then asked if he could take a quick look around the perimeter to see if there were any areas of concern. Foolishly, I said okay to get him away from the door. I was just on my way to tell him not to bother when he knocked on the door to ask me to come out to look at something. I told him that I was not interested and asked him for a business card in an attempt to get rid of him and to have some way to verify his association with a company. I had the impression that he may have been scoping out the vulnerability of our property for nefarious reasons. He had no business cards - a huge red flag - and produced a card,that he held onto, with a sampling of all the bugs that are getting ready to invade through the cracks in our foundation! At that point, I firmly told him I was not interested and closed the door..I immediately looked up the company on BBB and found countless complaints by those poor folks who were bullied into signing contracts! While he did badger me into giving him momentary access to my property, I feel fortunate that I did not allow him to get me to enter into a contract, something that these people are not above faking, according to other complaints!p.s. He left a back gate open that would have allowed our dog to escape since it isnt visible from the door where we let her out! DO NOT ENTER INTO ANY CONVERSATION WITH THESE SALESMEN!!! ************

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience, *****. We appreciate the opportunity to hear your concerns and take your feedback seriously. While we strive to maintain a professional and respectful approach during all customer interactions, its clear from your review that your experience did not meet our standards. We regret any discomfort caused by the interaction you had with our representative and want to reassure you that we do not condone any pressure tactics or unprofessional behavior.
  
  Regarding your concern about the gate, we emphasize the importance of our technicians being thorough and careful during any visits to ensure the safety of pets and property. We will look into this situation to ensure it is addressed properly.
  
  If you would like to discuss this further or provide additional details, please contact us at ************************************************* We are committed to improving our services and resolving any issues that arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromBernice T

  Date: 04/01/2024

  Last August I was approached by an Ecoshield salesperson who told me about an offer they had for that day only. He said 5 neighbors signed up (not true, 1 did and cancelled). He said the 1st treatment would be 50% off and it'd be $179 quarterly for the year. Biggest selling point was if I'm not 100% satisfied I could cancel ANYTIME! My account was charged $179 & a month later another $179 was charged to my account, $358 in one month and my pest problem wasn't taken care of! It took 3 extra treatments for the wasps to be exterminated but the nest and dead wasps were left for me to clean up! A few months later I lost my job & called to cancel. I was told I'd have to pay $150 cancellation for the discount I had received? What discount? I was offered 50% off remaining treatments if I finished contract...I thought I was supposed to get 50% off the 1st treatment? I kept insisting that I wasn't happy with the service and want to cancel plus I couldn't afford to pay anyway. He wouldn't back down & said I had a scheduled appt coming up. I said I want to cancel do not send anyone out. A few weeks later I was out of town and my RING doorbell alerted me that someone was at my door. My kids wanted to see who it was and saw their "technician" cursing because he couldn't knock down a web or something. They both said to me "That man is saying bad words". Then he proceeded to knock down a birds nest that my family has watched cycle many times and which I had mentioned initially to the salesperson to avoid. I recently received notice that my account will be sent to collections if I don't pay the $89 service fee PLUS $150 cancellation fee!! I called several times, waited extensive periods of time & opted for the call back which I never received. Finally I got thru and the person I spoke to was very rude & kept saying I signed a contract & had to honor it. I sent him the video of the cursing "technician" and he compared his frustration to mine!!! As if it's ok, then he hung up on me

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *******,

  Thank you for taking the time to share your experience. We sincerely regret any frustration youve encountered and appreciate the opportunity to address your concerns. While we cant go into specific account details here, we want to ensure you that all terms, including pricing and cancellation policies, are reviewed with customers at the time of service initiation to avoid any misunderstandings. Its disappointing to hear that your experience did not meet your expectations, and we want to investigate this furtherespecially the behavior you described during your service visit, which does not align with our standards.
  
  We would also like to clarify that any discounts or promotions are applied according to the terms outlined in the agreement, and we strive to communicate those details clearly. That said, we understand that circumstances change, and we would like to resolve this matter directly. 
  
  Please reach out to us at ************************************************ with any further details, and we will work with you to find a resolution. Your satisfaction and experience are important to us.
  
  Best regards,  
  Customer Feedback Team

• Review fromNa J

  Date: 12/12/2023

  This company is a scam. They charge and charge and charge!! They came out under the guise of a follow-up treatment. The employee was here for 10 minutes and for a service I thought was covered they charged me over $200. Now they want to charge me to cancel. STAY AWAY from this company!!

  EcoShield Pest Control

  Date: 10/10/2024

  Hi Na,

  Thank you for your feedback. We are committed to ensuring clarity around our services, including follow-up visits and associated charges. While we cannot discuss specific account details in this public forum, wed like to clarify that all treatments and related costs are outlined in the service agreement at the time of signup. We strive to ensure our customers fully understand the terms of their service, including any fees that may apply for cancellations.
  
  We apologize if there was any confusion, and we would appreciate the opportunity to discuss this matter further to ensure it is resolved. Please reach out to us at ************************************************ so we can review your account and work toward a solution.
  
  Best regards,  
  Customer Feedback Team