Reviews

This profile includes reviews for SmartStop Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SmartStop Self Storage has 219 locations, listed below.

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  SmartStop Self Storage

  10 Terrace Rd Ladera Ranch, CA 92694-1182

  
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  SmartStop Self Storage

  2380 Fenton St Chula Vista, CA 91914

  
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  SmartStop Self Storage

  2845 E. Riggs Rd Gilbert, AZ 85298

  
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  SmartStop Self Storage

  3101 Texas Avenue S. College Station, TX 77845

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  SmartStop Self Storage

  111 Savage Drive Cambridge, ON N1T 1S5

Review Details

• Review fromJonathan A

  Date: 11/22/2024

  Stay away!!!!!Unfortunately, I have to retract my previous positive review after my experience over the past four months. To start, I was given a faulty lock that had to be drilled out, which took several days and three different employees to resolve. The attitude of the staff noticeably changed for the worse once I had rented the unit. Then, this month, they nearly doubled my rent without warning!Ive also called twice over the past week, requesting to speak with the corporate manager, but I still havent received a call back. If I were you, Id go with another company.

• Review fromJoanne P

  Date: 11/19/2024

  My very dear friend had to sell her home in a distress sale due to unfortunate circumstances so she put her beautiful furniture and many personal belongings in unit 3012.She moved in with me about a year and half ago, hoping to eventually find a reasonable place to live.However, last January she began feeling unwell and was diagnosed with Stage 4 pancreatic cancer. She went downhill pretty fast.She owed me a lot of money for many things I looked after for her (like several months payments on her storage unit), she offered me her furniture in lieu of payment, and I agreed.Before we could work it all out, she was in palliative care in the hospital and life as we knew it came to a halt. She passed in August. I opened a letter from Smartstop dated September 20 as I knew that was for her storage unit. There was $1,077.96 owing on the unit and the letter stated it would be going to auction on October 23, 2024 at 2 ******** I signed up for the ibid auctions and watched very carefully every day for her unit to appear. It did not.****** personnel said they had made many calls to her, however her cell phone was cut off from non-payment at some point so she most likely did not receive any of them.I truly believe this was an inside job, where the employee(s) of 24 ****** St did not follow protocol and got "first dibs" on my friends unit. The woman at reception actually said "Ahhh yes, the beautiful furniture. It's sold." How did she know it was beautiful furniture...out of how many units?? So unethical.I am so upset. My friend would be devastated that her precious belongings went to a complete stranger.If I had known this disgraceful behaviour was going to take place, I would've paid the amount owing on the unit to secure the furniture.Thieves. Plain and simple.

• Review fromZare A

  Date: 11/06/2024

  I've been with them 12 years, started paying $265 per month, but every few months consistently raise the rent. I now pay $965 per month even though same locker they offer new clients for $500. And get this they refused to give me same new locker so I could move them into it for half the price. Never ever support these thief's.

• Review fromChris E

  Date: 11/04/2024

  Do not rent from this storage location - your items will NOT BE SECURED!! Our unit was broken into. We had a circle lock as recommended, but the thieves wedged bolt cutters to cut the latch and remove the lock! Our unit is climate controlled, located within a larger building that has a coded entrance. After we were informed that our unit was 'likely' broken into, we immediately went to the factility to assess the damage. The unit was completely ransacked - **************** thrown everywhere and many items stolen. We have a really large unit with a ton of boxes so clearly, the theives were there for a long time without being seen by anyone. Upon questioning the staff, I learned that there were other units broken into, that there are no cameras in the hallways (only at the access points), and that some "people don't leave after closing". While the office closes at 6pm, people can access the storage until 8pm. After askng if we need to move our stuff, staff just said they could replace the latch. Upon inspection around the facility, I noticed many latches replaced and signs of bolt-cut latches. During the initial assessment, we were at the facilty after 6pm and noted a person that looked like they were living out of the storage unit and another person coming out of one of the storage buildings to meet up with the person sitting in his storage unit. When we went back on a Saturday to clean/inventory damage, the building smelled as if someone was cooking in the sotrage building; and not one staff person was on patrol in the 4+ hrs we were in our unit. I tried going to the office 3x during that period to talk with a staff about next steps and no one was in the office that entire time which were during business hours. As everyone else said, during the same month our stuff was stolen, our rent was increased by $100!! What a sham! High prices and no one cares about the safety and security of people's belongings.

• Review fromKimberlee J

  Date: 10/26/2024

  This is the worst company I have ever dealt with!!!! They stole all my belongings. They removed my card on file for auto pay and changed my contact information in my account and then they took everything I owned. I havent been able to work, I am a painter and I had ALL my tools, ladders, sprayers, everything gone. They first said I moved out and closed my account but then it changed to they auctioned it because I was late. I was late because they removed my auto pay card but regardless they auctioned it 45 days late without one notice being sent to me. THE AUTION WAS POSTED IN **********!!!! My husband passed away and everything of his was in there also. They deserve to be closed down or at least charges brought against them for theft. No one at the main office will help me nor did they even show any remorse what so ever. I have recorded phone calls proving all of this. My contract proves it. The signature was done at 1am and its not even mine. Dont rent from the company they dont care about the customers at all.

• Review fromTheodore M

  Date: 10/06/2024

  THEY **** AND RIP OFF PEOPLE BY JACKING UP THE *** EVERY COUPLE OF MONTHS.

• Review fromAnita C

  Date: 09/27/2024

  This company is an absolute SCAM! Do not rent here. My rent skyrocketed from $55.00 to $110.00 within just 6 months. The insurance company they use is also a scam. My unit flooded, and it's been a frustrating 2 months without receiving any payment for my damaged items. Save yourself the headache.

• Review fromCristian A

  Date: 09/17/2024

  This company is a SCAM!! They will lured you in with promotional low prices and after few months they increase it to double without any notice of increase. It is a discusting practice and they should not be allowed to operate. It is absolutely OUTREAGEOUS! I wouldn't give it any stars if i could.

• Review fromEric M

  Date: 09/07/2024

  This company uses a 'bait and switch' business practice. They advertise a low rate online, sign you up on a "monthly contract," and then after you move in, they raise the rate on you after a 30-day notice. Mine was an increase of 42% after 3 months. They know that it is difficult to move your belongings once you've moved in. I don't know how the State of ************** allows this business practice. It is very deceptive and unfair to consumers and is nothing short of a scam.

• Review fromGordon A

  Date: 09/02/2024

  This company is like many others, once you move your stuff in, they take advantage of the fact of how difficult it is to move again. I have been in my unit for 14mo, and in this time my rent has doubled. This last increase was 30% more. They are gouging and engaged in criminal business practices. Taking advantage of the customers.