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Business Profile

Timeshare Cancellation

X-Timeshares and Transfer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for X-Timeshares and Transfer's headquarters and its corporate-owned locations. To view all corporate locations, see

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X-Timeshares and Transfer has 2 locations, listed below.

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    • X-Timeshares and Transfer

      15707 Rockfield Blvd Ste 200 Irvine, CA 92618-2838

      BBB accredited business seal

    • X-Timeshares and Transfer

      15707 Rockfield Blvd Ste 155 Irvine, CA 92618-2897

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 12 months with the company, there does not seem to be any progress in cancelling the our timeshare. The time share resort has not heard anything from XTimeshares and it is difficult to contact them on the phone.

      Business Response

      Date: 06/06/2023

      Xtimeshares
      ***** ********* **** ***** ***
      ****** CA 92618





      To Whom It May Concern:


      Regards to complaint #********





      The complaint states no progress has been made, which is not correct.  The file has been assigned to an attorney, and a cease and desist has gone out.  The attorney is in contact with Mr. *********** timeshare developer.  The contract with Mr. ********* states the process takes 12-36 months, and the representative that he spoke with told him the same information.

      Xtimeshares customer service had a conversation with Mr. ********* on 2/14/23 regarding the status of his file.  Xtimeshares has emailed Mr. ********* every month; I will include the dates below the emails that were sent.  The monthly status email has the correct customer service number on it, ************, and Mr. ********* was calling ************.  Once Mr. ********* left a message on the incorrect number, his call was returned within 24 hours.  We understand entirely some emails go into the junk box, so he may not have had the correct customer service phone number.  We have been in contact with Mr. ********* since the complaint, and to my knowledge, he has the information he was looking to obtain.  Unfortunately, it had to come to this for Mr. ********* to get the information he was looking for.  Xtimeshares only cares that its clients are taken care of and they feel informed on the status of their files.



      Sample email and dates attached.

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