Business Profile
Covid Testing
Rume HealthHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Covid Testing.
Reviews
This profile includes reviews for Rume Health's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.33/5 stars
Average of 22 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKiley M
Date: 05/22/2025
Started receiving emails from Rume Health, aka Elevated Health, in late 2024 claiming I owed money for being seen at a Covid clinic. The email did not include any real information, no address or date or clinic, nothing. I emailed and called several times requesting more detail and didn't receive a response for months. The response that came was as vague as the original email, generally alluding to some Covid test I may have had at some point. Mind you, the last Covid clinic I'd been seen at would've been 3+ years ago. Rume claims that my insurance company sent me a check for that visit, and I owe Rume that money. Which is absurd. No insurance company of mine has ever issued me a check for a visit. I ultimately told Rume to figure it out themselves with my insurance company.Review fromADAM P
Date: 05/17/2024
This business a scam. I recently received a explanation of benefits from my insurance stating that I am liable for (as advertised) "No cost to patient" COVID test that I received over 2 years ago. Because Covid Clinic waited so long to submit the claim, my insurance (rightfully) would not pay for it and I called the clinic itself. They have been trying to get me to give a non-existent account number (I never held an account with them) and first stated that my balance showed I owed $0 because my insurance had paid for the test (which, at the time, was supposed to be free according to the ******************** However, they refused to send me any information confirming this after stating that they would do so. I had to follow up again only to be told that "I do not have any records and no information can be provided since I do not have an account number". My primary insurance at the time has no record of any claim ever being made by COVID Clinic, Rume Health, or Elevated Health (which are all tied together). They are unwilling to provide any clarity or resolution, are highly unethical, and have had multiple sites shut down due to "failure to provide credentials proving they are authorized to conduct these tests". Information can be found from several credible sources like NBC7 ********* or the Orange County Register, in addition to the plethora of reports from folks describing the exact same problem. A highly unethical and illegitimate operation that is hoping people do not question them.Rume Health
Date: 05/20/2024
Hello ****,We sincerely apologize for any inconvenience or confusion you have experienced. Please be assured that we take your concerns very seriously and are committed to resolving them promptly. A member of our team will be in contact with you within the next business day to address this matter swiftly and effectively.Review fromRoger R
Date: 05/08/2024
SCAM ELDER ABUSE!!! I think this company is a scam or at least their billing department is trying to scam people and target the elderly. My elderly father just received a bill for almost $400 from this company. I called the phone number listed and was told this was for a Covid test that he had done in March 2022 (over 2 years ago!) Probably, like everyone else weighing in here, this was suppose to be a FREE TEST. I wonder how many older people just pay this without knowing it's a scam. Shame on you! I hope you get in trouble for this.Rume Health
Date: 05/17/2024
Hello *****,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.Review fromWALTER L
Date: 04/29/2024
RUME HEALTH IS A SCAM !!!!MAILING BILLS FOR COVID TESTING THAT WAS ALREADY PAID FOR. HOW DARE YOU!!!Covid killed millions of people and you are now trying to scam people who already paid for the test that you provided.YOU SHOULD BE ASHAMED OF YOURSELF.Rume Health
Date: 05/07/2024
Hello ******,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.Review fromSusan R
Date: 04/21/2024
I just received (April 18, 2024) a bill for $393.55 from this company for an office outpatient visit on March 10, 2022 I have never been to their clinic, and never used any of their services.Rume Health
Date: 04/22/2024
Hello *****,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.Review fromBlake C
Date: 04/21/2024
I recently received a bill in the mail from Rume Health dated 5/3/2024. The description of service is difficult to understand due to abbreviations, but I assume this is for a COVID test that was taken under the pretense of being free? I have no recollection of ever using *************** and it is absurd that a SURPRISE **** would be mailed out nearly 2 years after the initial date of 'service,' which I do not recall even happening.Suffice to say, I'd like the charge removed at once.Rume Health
Date: 04/22/2024
Hello *****,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.Review fromLone W
Date: 04/16/2024
Received a 1000 bill saying that x rays and Covid tests were administered in 2022 this was in face ?? FALSE. Upon calling the company a representative named **** whom I may add was extremely hard to understand said that she would give a call back to explain fraudulent charges. She called back a week later claiming that it was a Telehealth covid testthis is very funny forget impossible! This is ?? A SCAM and they should be shut down and legal recourse should be given to all the victims HERE who have been harassed by this company wrongfully.Rume Health
Date: 04/25/2024
Hello Lone Wolf,We apologize for any confusion, as the previous agent may not have explained the reason for the statement clearly. We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly. You can call us at ************ or you can email us at **************************** If you choose to email, please include your contact information so that we can reach out to you. Our team is ready to investigate and correct any inaccuracies promptly. We are committed to efficiently addressing and resolving this matter and apologize for any inconvenience.Review fromMisha G
Date: 04/16/2024
In April of 2024, we received surprise $130.25 bills (x 3 member of our family) for "FREE" covid tests administered in the middle of the pandemic -- April 2022. Currently trying to get in touch with them to resolve these bills -- they do not answer the phone, and I have a couple emails into them.In researching the company further it appears there are lots of shady business practices. Avoid!Rume Health
Date: 04/22/2024
Hello *****,We sincerely apologize for the delay in our response due to an overwhelming volume of calls and emails. We take your concerns seriously and are committed to addressing them promptly. We have located your email and will be contacting you shortly. Our dedicated team is prepared to investigate thoroughly and correct any inaccuracies without delay. We regret any inconvenience this may have caused and assure you of our unwavering commitment to resolving this matter swiftly and effectively.Review fromSam B
Date: 04/16/2024
************* sends invoices for vaccines that should have been covered by insuranceRume Health
Date: 04/17/2024
Hello ***,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.Review fromPeggy M
Date: 04/15/2024
"Warning: beware of the "free" COVID testing scam! I got tested at one of these sites in 2022 and was told it was completely free, no strings attached. Fast forward two years, I just received a bill in the mail for the test! Unbelievable.Not only is it outrageous that they're trying to charge me over $180 for a service that was supposed to be free, but the fact that they waited two years to send the bill is suspicious. It feels like a classic case of bait and switch.The testing site seemed legitimate at the time, but now I'm left wondering if they were just trying to make a quick buck off unsuspecting people. I'm disgusted by this experience and would advise others to be cautious when seeking free testing services.Shame on you, Rume Health, for taking advantage of people during a pandemic. I won't be paying this bill and I hope others won't either. 1/5 stars, would not recommend."Rume Health
Date: 04/17/2024
Hello *****,We prioritize the seriousness of these concerns and are dedicated to resolving them swiftly. To ensure your privacy in compliance with HIPAA regulations, please contact us directly by phone at ************. If you are unable to reach us by phone, you can also email us at **************************** Our team is ready to investigate and correct any inaccuracies promptly. We apologize for any inconvenience and are committed to efficiently addressing and resolving this matter.
Rume Health is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.