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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint ID: ******** Date Filed: 5/22/2024 Hello. The business that I put in a complaint about did not fix the problem. They locked me out of my account which cost me $850 in equipment that I purchased from them. I was waiting for them to fix the situation and the BBB sent me an email saying that since it has been 10 days, they assume the situation is fixed. The business unlocked my account only but is not letting me update my credit card or make a payment. The problem has not been solved.

      Business Response

      Date: 06/03/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-35

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21676674

      I am rejecting this response because no response has be provided to me. 

      Sincerely,

      *****************************he state of ********. My account number is *******************.

      Business Response

      Date: 06/08/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-*******-*****-44

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21674973

      I am rejecting this response because:

      At no time was it discussed when purchasing Starlink that they offer no installation service.  Even when sending a new router and a new dish we had to pay $400.00 to aa third party to install after paying $600 to have the same equipment installed 2 months earlier.  As it is their equipment that was defective and did not work, why should I have to pay for additional install even if they are giving me a couple of months credit on my bill.  As it was due to the back and forth of send new equipment, we were without a house phone, ****** ** for over 2 weeks, which is totally unacceptable.  If we needed 911, working from home, etc. we could not.  Had I known that their response was only via email and responding ***** hrs with no customer service number to contact at all.  Starlink needs to work out all their bugs, have a support/install staff or state that there is no option for that when selling their equipment in addition to no customer service via the phone, only via email.  Again, we were down and out for over 2 weeks.


      Sincerely,

      *************************

      Business Response

      Date: 06/08/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-2188432-50103-35

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** for less than a year and in that time they have sent me a faulty cord, a faulty router and two faulty dishs. You cannot contact anyone by phone and you have to file a complaint via their app or website and with that you wait for response which has taken multiple days to get a reply. Then you have to send multiple pictures. I got a new dish after my first one stopped working and after a rain storm the replacement stopped working. I am currently waiting 5 days now for a response. Then on top of that they will not ship fast. It takes one-two weeks for replacement parts to get shipped. It is my only option for decent internet or I would not be giving my money to this company.

      Business Response

      Date: 05/10/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-2082626-62813-44

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased the StarLink internet hardware and now Im having technical issues but cannot speak to anyone directly. I have filed a ticket with their Customer Support and havent received any response.

      Business Response

      Date: 06/08/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-2013868-87850-54

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024, I purchased the equipment to install Starlink at my house. In February, the service became available, I was able to sign in and use the Internet connection with no issues. On April 3rd, we noticed that we no longer had a connection from Starlink. We did the usual troubleshooting, but nothing seemed to work. The following week, I filed a ticket with the helpdesk and was told that we needed to wait until the following Tuesday, (April 16) and then restart the equipment. The tech person told us that the system was "running a diagnostic" and it would take a few days for it to finish. The following Tuesday, nothing happened, so I called the helpdesk again. This time, I was told that the case would be passed on to an IT person and someone would contact me. It has been more than a week and no one has returned my call. We've spent the month of April without **************** in spite of continuing to pay the monthly premium.

      Business Response

      Date: 05/17/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-40

    SpaceX is NOT a BBB Accredited Business.

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