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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had StarLink since 2022, has worked flawlessly. We have not had internet for 2 days, no customer service here has contacted us back, we rely on this internet for work. VERY UPSET with their customer service style of no contact, not even AI version of "we have received your..." or "we will respond in x days..." NOTHING. This internet service is very expensive, we would like to have this fixed ASAP and would like some sort of contact from them letting us know when we can do our work again.

      Business Response

      Date: 08/15/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-42

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Starlink and *********** regarding a non-functional Starlink device purchased for an Alaska RV trip and the subsequent poor customer service experience.On May 8th, I purchased a Starlink flat performance kit through ***********, a third-party seller, as Starlink did not have the flat performance kit available on their own website. The purpose of this purchase was to ensure reliable internet connectivity during my RV trip in ****** in July. Unfortunately, during the trip, I was unable to connect the Starlink dish to my phone, rendering the device useless.I contacted Starlink for assistance in troubleshooting the issue, but they were unresponsive and provided no support. As the device was intended to be used on the road, I trusted Starlink to deliver on their advertised promise of providing reliable internet in rural areas. However, their failure to address the issue left me without internet access, significantly impacting my ability to work during the trip.I am now left with an almost $3,000 device that does not work as advertised. Starlink's lack of solutions and unresponsiveness to my concerns make their service feel like a scam. I would never purchase from them again and feel it is necessary to bring this matter to your attention to prevent others from facing similar issues. Starlink is very quick to close out tickets and does not offer any solutions.I request that the Better Business Bureau investigates this matter and takes appropriate action to hold Starlink and *********** accountable for their poor product and service. Additionally, I seek a resolution that includes either a functional replacement or a full refund for the device.

      Business Response

      Date: 08/15/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 08/15/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-55

    • Initial Complaint

      Date:07/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cant find a number to call or contact Starlink anywhere. Their app states my email address isnt correct and I cant access my account at all. To change or lower, stop services. IDK what to do, keep being charged

      Business Response

      Date: 08/15/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-58

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of my house, going through a divorce. I cancelled the starlink service several months ago, at least 6 months ago. I continued to get charged every month. I even cancelled the credit card it was attached to but am continuing to be charged, even at a higher rate. I have tried everything to get in touch with someone at starlink but I dont think they have a customer service department. Its very frustrating and I am out of options.

      Business Response

      Date: 07/14/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-43

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

      Business Response

      Date: 07/07/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-40

    • Initial Complaint

      Date:06/21/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 07/07/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-38

    • Initial Complaint

      Date:06/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21880874

      I am rejecting this response because:  Their response has always been the same, i.e. they are looking into this and they apologize for the inconvenience.  I have provided both an updated debit card as well as bank information for a direct deposit.  I have asked if they can send a paper check.  They refuse to respond to that request.  Their response is always the same and seems like a standard format directed to these sorts of refunds.  In essence, they have committed theft of the product valued at over $200 (they charge $400-$500 for the exact same product online) and refuse to issue a refund.

      Sincerely,

      ****** ***

      Business Response

      Date: 07/07/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-50

    • Initial Complaint

      Date:06/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I researched companies that would install Starlink satellites in ********, **. This company came out and installed the item. The installation was to be guaranteed. Starlink has decided the issues currently are due to the installation.. I have contacted this business over 10x via phone, text and email with no answer.

      Business Response

      Date: 07/07/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-48

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