Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 10, 2024 a sales *** from Home Energy Construction came to my home and provided my wife and I an estimate for Anlin ***lacement windows for our home. The *** explained the features and benefits of the windows and measured and inspected the type of windows we currently have throughout the home. She counted 25 windows and 2 sliding glass doors. The sales *** explained that she would provide a discount only tonight if we agreed to market our windows with a sign placed in front yard of $14,500 off the **** of $53,150 including senior discount and cash discounts. The *** wrote up a basic contract for the scope of work to be completed and asked for a $1,000 cash down payment and explained someone would come out and complete a detailed measurement of windows in a couple weeks. We were explained before windows are ordered we needed to pay a $11,300 progress payment for windows and installation would not occur until the end of October which we thought was a very long time. Someone from company came out sometime at the end of June to complete measurements but didn't provide me with a copy of the measurements or detail description of specifications including options for windows including screen materials. Example: are windows argon gas or krypton gas or both? Color? We requested a doggie door but don't know size or price of custom slider door? The person did let me know someone from the office would contact me for progress payment before ordering windows. After 2 months of no communication and after multiple attempts to contact company I decided to stop payment of my check for $1,000. I contacted Home Energy on 8/5/24 to inform them I wanted a status of windows and the person who answered the phone informed me the windows will be arriving the next day on 8/6? To my surprise because I never heard from anyone until I finally got a hold of someone. A person named **** from legal called and was unprofessional and rude. I want contract voided and my order canceled.
Business Response
Date: 08/22/2024
Customer signed a contract to order custom made anlin windows and doors for there home, the Customer called in to check on there window order and at that time we told them that there windows were in, At that point **** started yelling at the receptionist, we are working to try to get this resolvedInitial Complaint
Date:09/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A employee named **** is calling and threatening me to say I signed a contract which I did not for windows and he was going to lien on my home. I did not sign anything and he is threatening me thru voicemailBusiness Response
Date: 09/29/2023
We have came to an agreement with the homeowner and we are installing the project 10/2/2023
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