We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.3

Average of 382 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Brenda W

    Date: 07/01/2022

    Stamps.com is by far the best when it comes to customer service. If you have an issue, they are quick to resolve it and let you know right away. The Enterprise Support staff, especially Lisa A was awesome.

  • Michele C

    Date: 07/01/2022

    Your Customer Service is Excellent! As a Senior Citizen, in my instance, not being a tech person, Stamps.com has always come through. I have been a Stamp.com member for quite a few years, and one thing I appreciate is being able to speak with a live person. I have had NO complaints in the many years I have utilized your service, and when I moved, Stamps.com came along with me. I am grateful for your company, because I am rarely out of the house. I can print more with Stamp.com, because of the options offered. And the USPS picks it up when I schedule. I also have a small business that works very well with Stamps.com. #worksforme #workswithme

  • MARTIN M.

    Date: 07/01/2022

    I had an excellent experience working this morning with an IT person. The person was very knowledgeable and went the extra mile to add additional applications I didn't have. I've been with Stamps for over six years. We ship 30,000 orders yearly, and we have very few problems.

  • Dan Z

    Date: 07/01/2022

    System is great! Customer service is awesome! I would recommend them.

  • Vicki D

    Date: 07/01/2022

    Have been using, and have been very happy with this company for years! I highly recommend them.

  • Thomas K

    Date: 07/01/2022

    I have been a customer for 20 years; service and convienience has been superior; highly recommend for small business like mine

    Stamps.com

    Date: 07/05/2022

    Dear Thomas,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Calvin S

    Date: 06/30/2022

    I really like the stamps.com program. It is very convenient to use. Customer sevice is excellent. Saves me lots of time an effort

    Stamps.com

    Date: 07/01/2022

    Dear Calvin,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Ray L

    Date: 06/28/2022

    I put in my credit card info to purchase a label and it automatically signed me up for a $17.99 monthly subscription. Unlike most other subscription sites, there was no clear indication that I was agreeing to this. Fortunately, I noticed this as I went back to look at my account today and clicked on the button to cancel my account. A encountered a speedbump that asked me if I'd like to register for the basic $0 account. I was annoyed that this plan was not the default option, nor was it even listed on the cancel account page. It was a hidden account option. I decided to instead cancel my account entirely and the "cancel" button was no longer an option. I had to call a toll-free number and wait on hold.

    Stamps.com

    Date: 06/30/2022

    Dear ***,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Abigail S

    Date: 06/27/2022

    Stamps.com does not make it apparent that just signing up for an account enrolls you in a plan which is 17.99 monthly. When you put in your credit card information, it has no alerts telling you that you are going to be paying a non refundable fee except for far below the submit button which is very easy to miss, especially on mobile. Their customer service was entirely copy-pasted when I contacted about the issue. They repeatedly insisted I should have known about their fees when the information is not apparent at all.

    Stamps.com

    Date: 06/29/2022

    Dear Abigail,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Katelin P

    Date: 06/24/2022

    We've been using Stamps.com for a little over a year now, and are very happy with our experience thus far! Stamps.com has made it quick and easy for us to print shipping labels from our organization's center and then get our packages to the post office/drop-off centers. The customer service line has helped us out a couple of times when we needed it, and we're grateful!

    Stamps.com

    Date: 06/27/2022

    Dear Katelin,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.