Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company 114 dollars for nothing. Then the assigned Dr charged another ***** for a prior authorization. Then the provider never contacted the insurance company for the authorization. Feel like I've been scammed

  Business Response

  Date: 04/07/2023

  Hi,

  Thank you for letting us know. We apologize for the less than adequate service and have processed a refund.

  Please contact us at ******************************* if there is any further issue to address.

  Thanks,

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/03/2023

  Hi,

  Thank you for letting us know! we have refunded your transaction and apologize for the poor service on our platform.

  Thanks,

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this service to get prescriptions while I waited to get in with a new provider during an insurance change. If a medicine wasn't covered by insurance I had to pay to get it changed all over again. If the pharmacy didn't have the medicine and I needed the Rx sent elsewhere, I had to pay to get it changed. Then, if I needed them to contact insurance, it just didn't happen. Three incidents, one on 11/3, one on 12/31, and on in January and they stopped responding to me asking for refunds. I'd like my $204.97 back!

  Business Response

  Date: 04/03/2023

  Hi,

  I see you were in contact with our customer service team and were given the requested refunds. Please let us know if there is any further issue.

  Thanks,

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/03/2023

  Hi,

  We apologize for the less than adequate experience on our platform. We have refunded both transactions.

  Thanks,

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The doctor told me wrong information. I still have not got this medication nor do I want it at this point. You can see in the messages the confusion. The company will not respond to my emails

  Business Response

  Date: 04/03/2023

  Hi,

  I see we have made contact through our customer service team and reached a solution to the issue. We apologize for the confusing situation and hope you have a wonderful day!

  Thanks,

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************me and money.

  Business Response

  Date: 03/22/2023

  Hi,

  Our customer service team has responded to your email! Please let us know if there is any other way we can assist.

  Thanks,

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It isnt medication that needs refunded but the actual cost per visit. I didnt receive 3mo on the first visit. She gave me one and then I was dropped completely after she already told me if I tolerated it she would sent a new rx. Of course I had to go back in a pay another fee. The second visit I let the ** know the drug was backordered and can I get a different strength?  Of course I had to pay a third fee. Im asking for the first 3 fees refunded. The total amount of $244.97. 
  Sincerely,
  
  ***** Qsolis

  Business Response

  Date: 03/20/2023

  Hi,

  Thank you for letting us know. Please contact us at ******************************* to let us know which medication you were not able to pick up. We will provide a refund for any medication not received.

  Thanks,

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************cation but I believe it is not right to be charged for something you cannot fill and not have the opportunity to get a refund.

  Business Response

  Date: 03/22/2023

  Hi,

  We sincerely apologize for the poor experience on our platform. We have refunded the transaction as of 3/22/23.

  Thanks,

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online visit with push health. My prescription never arrived at the pharmacy. I emailed the appropriate addresses multiple times but have received no reply. When I try to call, I get sent to a voicemail box. I have now been trying to contact them for 6 days. I paid $65 for the visit. I want my money back. This is wildly unprofessional behavior on their part.

  Business Response

  Date: 03/22/2023

  Hi,

  I see we have been in contact through our customer service team. If the issue has yet to be resolved to your liking please let us know.

  Thanks,

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Push Health services to connect to a physician to provide a prescription on 03/16/2023, the physician connection and prescription was issued very quickly and I was charged $64.99 for the service. I was never contacted by the physician, and the prescription was not written in the way that I requested, or in a way that I can use. Ive been attempting all afternoon to contact the physician and Push with no luck - neither are answering or responding to my attempts.Medication Rx (#******-1661975

  Business Response

  Date: 03/22/2023

  Hi,

  We are sorry to hear of the poor experience on our platform. We have refunded your transaction as of 3/22/23.

  Thanks,