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Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Experian has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Experian

      475 Anton Blvd Costa Mesa, CA 92626

    • Experian

      PO Box 14108 Orange, CA 92863

    • Experian

      19125 North Creek Pkwy Ste 203 Bothell, WA 98011-8000

    • Experian

      800 N Magnolia Ave #200 Orlando, FL 32803

    • Experian

      PO Box 9600 Allen, TX 75013-9600

    Customer Review Ratings

    1.08

    Average of 387 Customer Reviews

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    Review Details

    • Karen A

      Date: 05/23/2025

      This company is NOT even BBB Accredited ???? They ask for your SSN# every time you call. Cannot even speak with a live person and they Customer support has an issue with loop. They say they are recording for training purposes but must never listen. Recommend when you call -RECORD THEM AS WELL. I just want to pay my bill, update my info. The more I find out about this company the more frustrated. All similar complaints filed SINCE 2022 ????????? Selected one star rating ONLY BECAUSE I HAD TO TO POST THIS- SO SAD.

    • Grace R

      Date: 05/16/2025

      This company should be held accountable for charging you for a service they do not provide. You cannot speak to a person and the robot does not help you with anything. Someone needs to hold this company responsible for fraud.

    • Michael B

      Date: 05/04/2025

      This credit report company should have all their rights to peoples personal information removed. I have phenomenal credit rating, yet I get misleading emails on the regular from this corrupt agency saying my score has decreased. This is just a phising scam to get you to visit their site.

    • Keeler H

      Date: 04/11/2025

      THIS IS A HORRIBLE COMPANY. THERE IS NO OPTION TO REACH A LIVE PERSON AND ITS RIDICULOUS. I AM PAYING FOR A SERVICE THAT I AM NOT RECEIVING AND I CAN NOT REACH ANYONE TO ASSIST ME. i WOULD HAVE GIVEN ZERO STARS IF IT WAS AN OPTION

    • Karen J

      Date: 04/10/2025

      I have been charged for two years on experian - i have to dispute it every month with my credit card company and recently just cancelled the card completely bc of experian. When you call the number, you cannot get a live agent. My social and my phone number do not bring up an account so they say I don't have one and hang up (automated). There is no email to contact and I've even sent a letter to the address they have online only to be charged again and again and have to dispute it again and again. It may be the worst customer service I've ever experienced because there is NO customer service. I'm so frustrated that I have to completely cancel my cc bc of this company and I think people should know. Thank you!

    • Natasha T

      Date: 04/07/2025

      Locked out of account. System request phone number for text or call for verification - Which never happens. Unable to reach a live person. When I finally spoke to a representative, she said she would transfer me to the correct department. When I advised her I wanted to speak to a live agent she said she was transferring me to a live agent. I was transferred back to the automated system.

    • Gina G

      Date: 03/07/2025

      Someone has hacked into my Experian account and changed y login information. Experian instructs you to upload the documents to prove your identity. When you try to upload you are directed to am "error page". But the most frustrating part is that any number you call for Experian, you NEVER get to speak to ANYONE you are just left on hold for hours. I am unable to get into my Experian account which has been compromised and cannot speak to anyone.

    • Maryann H

      Date: 03/04/2025

      Cannot reach a real person and computer won't cancel membership. They are taking out ***** a month and I do not remember doing any of this. I had seven phone numbers and none give you a person. I want to get my money back.

    • Damian B

      Date: 03/04/2025

      Experian Customer Support is very difficult to reach. I have been trying to call them over 2 hours and no live person after going through automated voice asking few informations. It says sorry we cannot transfer your call and says this is for those who need supports. It hung up right after. This makes no sense to me to be having this diffuclity to cancel or access your own account. Please refund and cancel my account completely.

    • Tyler A

      Date: 02/26/2025

      If I could give ZERO stars (0) I would. This has been the most frustrating thing Ive EVER had to do; and that is to simply speak to a person. The idiot robot cant do anything and hangs up if you ask to speak to a human. Not a single person works for this company basically. Ive had to send documents in to verify my identity. I sent these docs in over 2 months ago and have heard NOTHING. not a single thing. Ive left reviews, *** asked for callbacks, and I get nothing. I cant apply for an IMPORTANT credit product simply because this company is too **** to hire real people. The fact that we are limited on our lives from these 3 GIGA corporations is a scam. I will be leaving an executive complaint, and reporting to my state. This is absolutely unacceptable. Horrible. Horrible. Horrible. IMPORTANT thing I need done but I am truly at a standstill. This company clearly cares a lot about its member base (especially when everyone is FORCED to be a member!) shut this company down.

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