Reviews

Review Details

• Review fromShawn W

  Date: 02/03/2025

  Pushy sales people. They keep sending me BS emails trying to entice me to their sales pitch meeting by offering free basketball tickets. Despite the fact that I've never shown them any interest, and that I've informed them that I have no interest, they keep sending me emails. I blocked one person's email so they emailed me from a different email address. I wish these idiot companies and salespeople would understand that harassment is not an effective strategy for gaining new clients.

  Bill

  Date: 02/04/2025

  Hi ***** - we thank you for your feedback, and send our apologies for any inconveniences you experienced. We'll reach out to you via email to assist, and we'll be sure to relay your feedback to our Sales team to see where we can improve this experience moving forward. Thank you and talk to you soon.

• Review fromLorrina H

  Date: 12/24/2024

  If I could give a zero-star review, I would. The parent account does not talk to the child accounts. Customers have to enter in their payment information on ALL accounts it creates. Addresses, emails, phone numbers, do not sync. When you want to cancel, they give you the runaround. They will tell you to send a message through their chat, then the chat has no clue what I need, and you have to email again. It's been almost 2 weeks, and I still cannot cancel my account because they will charge your account $50 for historical data, even when you immediately tell them not to. They make it extremely difficult to cancel and then give you some b.s. response. ****************** HA! They shouldn't even be allowed to call it ******** AS FAST AS YOU CAN AWAY FROM THIS COMPANY.

  Bill

  Date: 02/04/2025

  Hi **** - we have received your review and we apologize for the experience that you went through. We have created support case #******** to assist. We will be reaching out via email to help.

• Review fromSSS D

  Date: 12/17/2024

  Horrible company, horrible service.I am a real estate agent with a Broker that works with "Bill" dealing with all our commissions. I was charged 1% call "instant transfer fee" of my commission ($290.60) at my second transaction without my notice, (they didn't charge at the first smaller amount transaction), I don't know if I clicked anywhere to trigger this cost but I was not intended to do in this way because it is ridiculous to being charged $290 to make a commission transfer... I got shocked when I realized they charged me almost $300 for a transfer fee, and explained everything to them, and stated that I didn't intend to transfer the commission with a 1% instant transfer fee, and I can transfer the commission back to them and request a regular transfer to my bank account. They tried to ignore my emails all the time at the very beginning when I emailed them, only started to reach out to me after I told them that I would escalate this complaint but still refused to refund my money back.

  Bill

  Date: 12/18/2024

  Hello and thank you for reaching out to **. Weve created support case ******** to review and address your ********** this time, we were unable to locate any prior contact history with our Customer Experience Team associated with the email address you provided. If youve used a different email address or another method to reach out, kindly let us know so we can locate your previous inquiries.Additionally, wed like to clarify that the Instant Transfer payment method must be enabled by the end user. This feature facilitates faster payment delivery compared to the standard delivery time of a few days.We truly appreciate your patience and understanding as we investigate further. Rest assured, well be in touch soon to provide the assistance you need.

• Review fromMARSHA W

  Date: 12/05/2024

  HORRIBLE! BILL.COM HAS HAD MY ACCOUNT ON HOLD TO SUPPOSEDLY DO A VERIFICATION FOR OVER A WEEK. THEY HAVE LITERALLY BROUGHT MY BUSINESS TO A HALT AS I CAN'T MAKE ANY PAYMENTS. SENT THE DOCUMENTS REQUESTED OVER 6X, PROMISES OF RESOLUTION AND NOTHING! STAY AWAY! CUSTOMER SERVICE IS HORRIBLE, AND IF I HAD THE TIME TO MOVE TO A DIFFERENT SOFTWARE SYSTEM FOR AP I WOULD, BUT THAT IS EXACTLY WHAT BILL.COM DOES. THEY LET YOU MAKE A FEW PAYMENTS AND SET UP YOUR BANK AND VENDORS, THEN THEY PUT YOUR ACCOUNT ON HOLD TO DO A VERIFICATION. I OPENED THREE COMPANY'S WITH BILL.COM AND HAVE GONE THROUGH THE SAME HORRIBLE EXPERIENCE, AND YOU CAN'T TALK TO ANYONE THAT CAN HELP! HORRIBLE, JUST HORRIBLE, I AM SO FRUSTRATED AND UPSET. DAY 8 WITH STILL NO RESOLUTION.

  Bill

  Date: 12/18/2024

  Thank you for reaching out, and please accept our sincerest apologies for any inconvenience youve experienced. Upon reviewing our system, we see that you successfully provided the requested documentation, and your account has since been approved. We genuinely appreciate your patience and cooperation throughout this process.We understand that the *** (Know Your Customer) process can sometimes feel challenging. However, it is a critical measure to protect our customers and business from potential misuse. With your account now approved, you should be all set to proceed.That said, we want to ensure you feel supported. We will send you an email via case ******** should you have any further questions or concerns.Thank you again, and we wish you and your loved ones a joyous and peaceful holiday season.

• Review frommadie o

  Date: 11/26/2024

  Save yourself the time and trouble and DO NOT process with bill.com. You cannot speak with a representative at all. You can chat with someone and out of all of my experiences they are not helpful at all and don't care about your issues. They will withhold your pay simply because they feel like it. It will also take months to receive your first payment through them. This company is a waste of technical space.

  Bill

  Date: 12/18/2024

  Thank you for reaching out to us. Weve created support case ******* to review and address your ********** this time, we were unable to locate any prior contact history with our Customer Experience Team associated with the email address you provided. If youve used a different email address or another method to reach out, kindly let us know by replying to the email that we will send you momentarily so we can locate your previous inquiries.We truly appreciate your patience and understanding as we investigate further. Rest assured, well be in touch soon to provide the assistance you need.

• Review fromBilly B

  Date: 11/23/2024

  Their customer service is ATROCIOUS at best. Im currently trying to figure out hoe to work their app to recieve funds from a company. Contacted customer service, their chat bot said "nobody is available. **************** hours are ******* PST" I tried to contact them at 10:57am PST. When trying to set up the app and everything, customer service was ZERO help. Couldnt get into my account after initial setup, they wanted to send a code to my phone for two factor authentication, never got a code, clicked "resend code" at least 50 times before i finally got s code 2 days later. Their representatives are from another country, whose english is fsr beyond subpar. *** had to submit 4 tickets for different issues with their app already, none of them have been resolved at all.If your company is looking to use Bill, tell them to avoid the trouble and just use comdata or something similar

  Bill

  Date: 12/18/2024

  We sincerely apologize for the frustrating experience youve encountered. After reviewing your records in our system, it appears that technical difficulties with multi-factor authentication initially prevented you from logging in. Additionally, we noticed that the payment initiator did not send the payment until several days after your BBB complaint.While we deeply regret the subpar experience, its important to clarify that as a payment processing platform, we do not have the ability to motivate or influence businesses or individuals to expedite payments. Our role is to facilitate transactions securely and efficiently once initiated.We will follow up with you via case ******** to check in and ensure you dont need further assistance. Thank you for your patience and understanding. Wishing you and your loved ones a wonderful holiday season.

• Review fromMark H

  Date: 11/20/2024

  Terrible. The worst credit card processor I have ever used and Ive been in business for 7 years. They continuously stall payments for various reasons. Im still waiting almost a month for them to pay me for a credit card transaction for over $10k. They have used excuses to hold our money on several occasions. The first time was to verify our business, which we did immediately. Yet it stalled the payments for weeks. Now they keep saying they need to verify this new payment with my client but they dont contact her and they dont call her. I follow up every day with customer service and there is no resolution. At this point I may contact my attorney because I dont know what else to do. This is not the first occurrence Ive had with them stalling payments for obscene amounts of time. Other payment processors allow funds to go through same day, at most 3 days. On several occasions Bill has held my payments for weeks, now it will be nearly a month.

  Bill

  Date: 11/20/2024

  Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised.We genuinely appreciate your patience and understanding throughout this process.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations

• Review fromJennefer C

  Date: 11/06/2024

  I have been using bill.com for quite some time now and love it. Payments get to my customers on time with no problems. I love it!

  Bill

  Date: 12/18/2024

  Thank you for taking the time to share your review. We love hearing our platform is helping you streamline and improve your back-office operations. Your feedback means a lot to us, and were grateful to be a part of your success. Wishing you and your team a joyful and prosperous holiday season!

• Review fromMaria S

  Date: 10/23/2024

  I don't really review any products. If I don't like it I just don't use it. However, bill.com is not user friendly and if I need a customer service to help you. They will put you on hold for a long time and not really resolve any issue. One of our client accidently put her account on autopay, she was charged $28K. I tried to help our customer and called ****************** and requested the payment to be cancelled since it is the same day that happened and it still in process mode, they can probably can cancel the payment all at once. Called *** and he had me waiting for few minutes... altogether at least 40 minutes while he gathers information, He said he put in request and another team will get back to me. No other team gotten back to me that day. The following day, I saw that the $28K payment is going thru. I called again, other *** put on hold again trying to get answers at least ***** minutes. She said they made a mistake that the first *** put the request in the wrong queue and payment went and she can't really do anything about it. What is the point of the *** if they don't have the tools to do what they need to do? They have layers of people that can't really help a customer. ********************** is not user friendly either. It doesn't sync very well. Support is not great and application is terrible.

  Bill

  Date: 10/25/2024

  Hi *****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations

• Review fromCynthia E

  Date: 10/22/2024

  After reading all these complaints and finding that the response is the same, I am going to report Bill to the ***. This doesn't make sense. I paid my first month before the trial was over, I created an invoice that was paid immediately in excess of $1,000; then I was told they needed verification 3 months bank statement, verification letter from my bank, front, back and actual face picture with ID next to my face, etc, which I provided ALL they requested, they deactivate my account with no warning no email advising the problem absolutely nothing, You can only chat and they tell you to file an appeal, and I;m asking what am I appealing for I never received anything, Then told just say I did not consent to deactivation. Well then I receive a letter from their verification team that my appeal was denied and they had sent me an email explaining which was a flat out LIE, So I make my first payment and receive a deposit and they deactivate my account without warning, I feel like I have been scammed.

  Bill

  Date: 10/23/2024

  Hi *******!We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations