Reviews

Review Details

• Review fromSeth S

  Date: 09/03/2022

  I was told via email that I would receive payment but have yet to get it. No phone number, so when I contacted via live chat, I was told that I need to verify my address. Seems like a run around. The money has been paid by the customer, but has lnt been released to me.

  Bill

  Date: 09/06/2022

  Hello Seth,
  
  Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to you regarding these concerns.
  
  Thank you!

• Review fromJen J

  Date: 08/31/2022

  We only used Bill.com because a client insisted on it, and we do eventually get paid but the customer service is cheap and nearly impossible to receive. They AUTOCONNECTED us to RANDOM clients we don't work with anymore and then make it nearly impossible to disconnect this unprofessional feature. This company is an embarrassment, to themselves as well the companies who have to use them.

  Bill

  Date: 09/01/2022

  Hi Jen,
  
  Thank you for your feedback, a team member will get in touch with you today to make sure this has been taken care of.

  Bill

  Date: 09/01/2022

  Hello Jen,
  
  Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.
  
  Thank you!

  Jen J

  Date: 09/01/2022

  Thank you for your response. A customer service representative was able to disconnect the auto-connect feature for me, I believe, and if that is the case then we are satisfied with the outcome. Please consider the ramifications of the auto-connect feature, it feels a little like a violation of privacy to be unwillingly or unknowingly connected to old or unknown clients. Much better to offer the service rather than force it. Thank you again for resolving this.

• Review fromJeff G

  Date: 08/22/2022

  On 6/20/2022, my Divvy credit cards were fraudulently utilized for unauthorized purchases on YeezySupply.Com. The fraudulent transaction amounts were for $258.38, for 90 total transactions. On 06/20/22, I had gotten a flood of notifications regarding charges for $258.38, relentlessly until the line of credit I had was depleted. I received zero form of correspondence/emails/or any sort of details whatsoever from the retailer. Only a large list of transactions, for an amount as well as charges I had no knowledge, approval, or authorization for. I reached out to Divvy, to inform them of the fraudulent and unauthorized activity. Yhey informed me that nothing could be done regarding the charges until they had posted. I reached out to YeezySupply customer service via email. Zero response in a timely manner, with no guidance/support/or assistance in the matter. The charges begun posting within 48hrs of the initial charges, and immediately I relayed over the details to Divvy, which included the full card details, and transaction details for the posted charges. They informed me that given the frequent communication we had regarding the matter, if I provided all the pertinent details related to the situation, they would be able to complete the chargebacks for me, in mass quantity. Yet in regards to the fraudulent and unauthorized charges, I had zero point of reference for the retailer outside of the card details to reference these charges. I had no order confirmation, emails, or any sort of correspondence to identify the transactions with detail for the retailer. Now Divvy is claiming that we lost the fraud case even though the chargeswere not made by me. This is clear fraud and Divvy has done NOTHING to help this case. The merchant via email informed me that had Divvy reached out when I originally did, they would have cancelled the orders. DO NOT USE DIVVY OR BILL.COM

  Bill

  Date: 08/22/2022

  Hello Jeff,
  
  Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter.
  
  A member of our Leadership team will be reaching out to speak with you regarding these concerns. Thank you!

• Review fromKim W

  Date: 08/05/2022

  Bill.com contacted my internet service provider about charging for my bill. I am set up on autopay directly with the company, and their representative actually called me this morning to see if I knew anything about it. She told bill.com that my bill was not overdue and did not give any of my payment information.
  Who are these people? Are they trying to drum up business? The customer service person at the company thought it sounded like a scam. I agreed and thanked her for the call!
  *** W
  Business Owner

  Bill

  Date: 08/05/2022

  Hello Kim. Thank you for your feedback and I apologize for any inconvenience this may have caused. This sounds like another company, as we do not contact any providers or customer regarding billing. Someone from our team will reach out to you to further discuss and resolve. Leadership

• Review fromAugustine S

  Date: 07/26/2022

  Bill.com doesn't stay congruent with their support system. Bad syncs have presented double transactions, and support has eventually helped with the problem in the past. Today they said policies have changed and they are not able to help with the sync. Actually, they said they don't help with this, even though they have in the past. Bad data is bad. If Bill.com screws up, why is it that they make it our problem. They charge enough money to provide support. Why can't they guarantee their service is accurate, and provide the help when it goes bad? When it works, it works. When it doesn't, support doesn't. They fail at supporting their product and it costs us $1000's staying on hold, trying to get help.

  Bill

  Date: 07/26/2022

  Hello Augie,
  
  Thank you for reaching out and bringing this matter to our attention. We do apologize for the inconvenience that this has caused, and we would like to reach out to further assist. A member of our Leadership team will be reaching out to speak with you regarding these concerns.
  
  Thank you!

  Bill

  Date: 07/26/2022

  Hello Augie,
  
  Thank you for reaching out and bringing this matter to our attention. We do apologize for the inconvenience that this has caused, and we would like to reach out to further assist. A member of our Leadership team will be reaching out to speak with you regarding these concerns.
  
  Thank you!

• Review fromMark K

  Date: 07/21/2022

  This company is worthless when something goes wrong! Zero help online and less than zero help on phone. Wife called over the period of three days trying to get our account fixed and at last the person who answered the phone was SNORING!! She had to wake her up!!! She refused to give her last name and refused to help with the account. She just said 'go to the webpage and click 'help'. We are unable to pay bills because of a bill.com screw-up and there isn't a person who will answer the phone and help. They keep redirecting us to the website FAQs. DO NOT GO WITH BILL.COM IF YOU ARE A SMALL BUSINESS! YOU WILL BE SCREWED! If you want a completely online experience while allowing them to be in control of your bill pay without ever being able to speak with a human and having inept foreign zombies answering the phone only to tell you to go to the website, then this is for you. If you run a business, then this is NOT for you.

  Bill

  Date: 07/21/2022

  Hello Mark,
  
  Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.
  
  Thank you!

• Review fromZaed C

  Date: 06/30/2022

  This company is HORRIBLE! They DO NOT resolve issues promptly. They give customers the runaround via their chatbox. It DOES NOT even offer SUPPORT. They lie and send notifications that they cannot and will not fulfill. I will NEVER use this service again. Again, HORRIBLE. I wish there were something lower than zero stars.

  Bill

  Date: 07/05/2022

  Hello Zakiyyah.
  
  I apologize for your experience and someone from our leadership team is working to help resolve your issue. Thank you so much for your patience.

• Review fromKimberlee H

  Date: 06/15/2022

  Tamara at bill.com handled it and she was professional and prompt. This was a Housing is Key issue that wasnt the fault of bill.com, which I was just informed. Thank you, Tamara

  Kimberlee H

  Date: 06/23/2022

  I was glad too until today when I spoke with Tamara D. Nothing has been resolved at all. I was lied to when told my payment had been sent last Thursday. Nothing has been sent and I am now facing eviction.

  Bill

  Date: 06/22/2022

  Thank you for your review, Kimberlee! We are glad we were able to assist!

  Bill

  Date: 06/29/2022

  Hello Kimberlee. Thank you for your comment, however during our discussion we established that this is a CA COVID-19 rent relief issue and not that of Bill.com. Any payment status information that was relayed to you by rent relief that is not related to Bill.com. I will advise again to please direct all questions, comments and concerns to CA COVID-19 rent relief.

  Kimberlee H

  Date: 06/29/2022

  In regard to my complaint it has not been resolved, however ****** @ bill.com was the only person who has offered me any kind of assistance in this matter. Housing is Key is 100% responsible for all problems related to this matter. Unfortunately, when Housing is Key is able to be reached they pass the issue and the blame on to bill.com so my apologies to Tamara and bill.com

• Review fromEvan D.

  Date: 06/11/2022

  ive been robbed by bill.com rent relief needs to get rid of them.think im going to kill myself now.those bastards!!!

  Bill

  Date: 06/16/2022

  Hello Evan,
  
  Thank you for reaching out, we do apologize for any inconvenience this may have caused, and we would love to reach out and assist further. Someone from our leadership team will reach out to speak with you regarding your concern. Thank you!