Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 514 Customer Reviews
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Review fromAlejandra M
Date: 04/10/2025
If I could leave a 0, I wish I could do so. Unfortunately, after having issues to obtain access to the domain of our company, we could NOT successfully obtain access to the domain after a month. Every time you call the account recovery team, you have to explain your issue over and over again. I have spoken to approximately 15 different people, sent approximately 20 emails, and reviewed the same process over five or six times without obtaining any resolution. Because of this, we may have to change our entire website and start a new website domain, and this is going to impact our company immensely, as we would have to change all of our records, accounts, emails, etc. It is unfortunate that we are still paying a monthly hosting or mantainance fee and we have not been able to have a resolution to gain access to our domain. They are rude, heartless, and they are unwilling to try to understand or comprehend the issue; neither do they truly care. Their professionalism and their experience are not well presented. Please stay away from using this company.
GoDaddy.com LLC
Date: 04/19/2025
We thank you for your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMichael B
Date: 04/09/2025
Do not use the Godaddy Aero website product. Its a joke. We are stuck for another year but will move our website off of GoDaddy in the next few months.The site is just so slow. They burden you with trying to sell you additional products as you navigate on the site. Bing crashed because it took so long for Godaddy to process. The site itself is the bare minimum. AI features are not helpful and they cut your keyword(s) down to just 3. It really is not what they sold us. Can't wait to be rid of GoDaddy,GoDaddy.com LLC
Date: 04/15/2025
We thank you for sharing your candid feedback and would welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromReygan B
Date: 04/09/2025
They've ripped me off repeatedly charging more and more everytime. Even placing my account on auto renew without my consent. All of the work I"ve put into my website over the course of 4 years is now lost because of their ridiculous and distasteful business practices. I hope they get shut down for the terrible services and practices they've subjected me to.GoDaddy.com LLC
Date: 04/10/2025
We thank you for sharing your candid feedback. GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their accounts and modify those preferences. GoDaddy also sends our customers email notifications of pending renewals prior to taking renewal action. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromPaul B
Date: 04/07/2025
DO NOT USE! We decided to try them for hosting our website. They assured us it would be no problem to migrate to their platform. We spent 8-10 hours on the phone going in circles with them. Each person we spoke to said it was somthing different that was the problem each time. Keep in mind the initial calls are actually salesman disguised as tech guys. It seems only a handful of them actually know what they are doing. The rest of their staff you are just wasting your time with.They have ZERO ACCOUNTABILITY FOR THEIR MISTAKES! PLEASE, DO YOURSELF A FAVOR AND LOOK FOR A BETTER COMPANY FOR HOSTINGS OR *********** THE END THEY FIXED NOTHING AND WE WENT WITH ANOTHER SERVICE. THEY COST US A LOT OF MONEY HAVING OUR SITE DOWN FOR DAYS. EACH TIME TELLING US IT WILL BE LIVE IN 24 Hours.GO DADDY = VERY BAD EXPERIENCEGoDaddy.com LLC
Date: 04/09/2025
We thank you for sharing your candid feedback.We regret hearing about your experience with our Care Staff. We strive to offer the best service in the industry, but sometimes we miss the ***** Your concerns have been reviewed and shared with our ************* Managers in an effort to improve our service levels. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAvraham C
Date: 04/05/2025
Misleading ********* 365 Reseller GoDaddy Caused Business Email Loss GoDaddy completely failed as a ********* 365 reseller. They offered what looked like a cheap first-year plan, but the second year became surprisingly expensive, with little warning. When my business email account ran into issues, I lost access to critical emails and folders and with it, important business communications.I spent two full days trying to recover my data, and all I got was over 100 pages of generic, copy-paste solutions that led nowhere. No real support. No clear answers. No accountability.I urge ********* to seriously reconsider who they allow to resell their software. GoDaddy is damaging their reputation by delivering such a poor and misleading service experience under the ********* 365 ******* strongly do not recommend GoDaddy to any business. If your company relies on email, go with a provider who truly understands and supports small business needs.GoDaddy.com LLC
Date: 04/10/2025
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with specific account details, we will gladly investigate your concerns further. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDavid B
Date: 04/04/2025
The new merchant services is the worst. They just steal money and dont tell you why. Had to put a stop payment after no response or resolution. The whole of godaddy cant even tell you who to talk to or what to do. *********************.GoDaddy.com LLC
Date: 04/08/2025
We thank you for sharing your candid feedback.We encourage you to work with our GoDaddy Payments team to identify any unknown charges you have questions about.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromCladi B
Date: 04/04/2025
Cladi BelUp Your Online Profits LLCApril 3rd 2025Better Business Bureau Serving *************************************************************-4585Subject: Formal Complaint Against GoDaddy.com LLC Regarding Unauthorized DNS Modifications and Misrepresentation of ServicesDear Better Business Bureau Representative,I am writing to formally lodge a complaint against GoDaddy.com LLC concerning unauthorized alterations to my DNS records and the misrepresentation of services by their sales personnel. These actions have adversely affected my business operations and raise significant concerns about the company's business practices.On April 3rd 2025 I contacted GoDaddy's customer support after receiving alarming email notifications indicating potential damage to my DNS records. During this interaction, on April 2nd 2025 between 1-2pm EST- the representative suggested purchasing an **-based feature, purportedly designed to enhance my business's online visibility. Trusting the expertise of GoDaddy's staff, I agreed to this additional service.Unauthorized DNS Modifications: Following the implementation of the ** feature, unauthorized changes were made to my DNS settings without my explicit consent. These alterations disrupted my business operations, leading to potential revenue loss and reputational harmImpact on My Business:The unauthorized DNS changes resulted in website downtime, causing inconvenience to clients and potential financial losses. Additionally, the misrepresented ** feature led to unnecessary expenditures without delivering the promised benefits.A full refund of $199.00 for the ** feature, given its ineffectiveness and the misleading manner in which it was sold.Implementation of measures to prevent similar incidents, ensuring that customers provide explicit consent before any DNS alterations.Thank you for your attention to this serious matter.Sincerely,GoDaddy.com LLC
Date: 04/09/2025
We thank you for your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromArne B
Date: 04/02/2025
Horrible, horrible customer service. Online with their "customer service" chat for over 2 hours. Changed the *** every 30 minutes who started over with the questions. Asked for escalation ***eatedly to no avail. Never talked with someone with a brain who could 1) read the chat; or 2) address the issues of a simple login. Run away. Stay away. Once you are in, it takes an act of god to switch to another provider. They should be charged by the attorney general for fraud since there is no customer service.GoDaddy.com LLC
Date: 04/07/2025
We thank you for your candid feedback regarding our service levels, as GoDaddy strives to offer the best service levels in the industry.We would welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached by emailing, ************************************************Review fromLe-Anh N
Date: 03/31/2025
They have a completely deceptive legal page that will guarantee that you stumble on misinformation and be unable to refund any service you bought after tricking you into deleting a service they won't restore after the fact. That's got to be illegal if it's just operating exactly as an ****************** with Indian Scam Call legal comprehension.GoDaddy.com LLC
Date: 04/03/2025
Thank you for sharing your candid feedback. Upon reviewing your concerns, we see you successfully connected with our *************** and the canceled products have been re-added to your account as a courtesy.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached via email at ************************************************Review fromBradley R
Date: 03/29/2025
I called to see if I could transfer my commerce services from one domain to another . The *** talked me into agreeing to a refund and then he would attribute it to my other account. He then stated he could not refund after canceling the service. Spent hours on phone and text with ***s and they wont simply restore my service , they keep saying its not eligible for a refund. I wasnt seeking one. Now they charged me for a service that I do not have access to. They stole my money.GoDaddy.com LLC
Date: 04/01/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************
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