Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 524 Customer Reviews
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Review fromCarrie M
Date: 05/13/2025
Wish I could leave a -10. Go Daddy charged my debit card twice in 10 days to allow me to keep my domain name. I closed my business in December 2020 due to covid and corporate greed. I spent 2 hours online and on text on 5/10 with nothing resolved. Their policy is that you must contact them within 48 hours to receive a refund. The last date of charge on my bank site was 5/8 and I Called them 5/10. but they claimed they charged me on 5/7 so I was past the deadline. I lost access to my email in June 2024. They had sent me an email to that address, supposedly. I could not have received it because (as I stated at least 50 times) I no longer had access to that email. And because my business had been closed since Dec. 2020, I do not check that bank account often because I do not have a lot of charges coming and going. They were relentless, rude and refused to give me a refund then forced me to access my email again by filling out a form, which still does not make sense. as soon as I did that, I got a text and an online notification that I had timed out and the chat was over. So I called again on 5/12. Again I received a rude and unhelpful man who refused to refund me. I pushed and pushed until he finally refunded me one of the $24.98 charges, not both! I requested he remove my debit card and severe my relationship with Go Daddy. As our call was ending, he reminded me that my domain name (which was what I was supposedly paying a monthly fee for) was good until 2029!!! WHAT???? Are you kidding me? I was beyond angry and I will let as many people as I know that Go Daddy is a complete scam of a business and they take advantage of people and have unbelievable policies and rude, terrible customer service. I DO NOT recommend ********************** for anyone! Steer clear!Review fromAndrew V
Date: 05/11/2025
GoDaddy is by far the worst website provider I have ever used. Their whole business model is based on collecting personal information of not only you but your customers as well to use it for spam. They force you to make your customers enter their email address on the customer forms submission on your website and you can't remove it. They also randomly hold your payments from customers hostage until you provide them with all your customers personal information and your personal banking information. They then use that information to spam you and your customers as well as give your banking information to loan companies and other related companies to spam the h*** out of you. They cause major disruptions in your business by holding your customers payments hostage. I am currently in talks with an attorney looking into filing a multi-million dollar lawsuit against GoDaddy. Do not use this company.
GoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback.We have been unable to locate an account using the information provided.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromJason E
Date: 05/09/2025
Unethical, shady business practices. Tried renewing my website with their assistance and instead of renewing it they created a new account then when I contacted them about it they wanted to charge me $60 to switch over the renewal. They hijack websites for a $60 fee. Highly unethical. Go elsewhere.GoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback and regret to hear of your experience. Unfortunately, we were not able to identify an account based upon the information that was shared. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSteven S
Date: 05/07/2025
Support Team is going down hill. They are only interested in upgrading you to some other product instead of offering a solution. Example: I called in to godaddy on 05/07/2025 @ approx. 6:00 P.M. EST because I couldn't figure out how to covert one of the pages on my website to a drop down menu option with out starting that page over. The support team *** hits me with what they pretty much ALL do (a sales tactic), explaing they have a whole team that can help with my website and so forth. Once I explained that the website is pretty much done already and that I'm just doing some fine tuning, I felt I was rushed off the phone and was told I would receive and email instructing me how to acheive this task. I mean what is the point of having a support team that you have to wait 30min- 1hr to connect with (most times) only to tell me they will send email instructions. Which by the way I have yet to receive. At best, you'd think that the *** would at least wait to confirm I received the email. Since I am fairly a new business I may just take my business else where as there is know true support with this company.GoDaddy.com LLC
Date: 05/13/2025
We thank you for sharing your candid feedback.The following link provides numerous Help Articles that you may find helpful while adding the final touches to your website: ****************************************************************** .We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns, and can be reached at ************************************************Review fromSeth H
Date: 05/07/2025
I'd leave zero stars if I could. I had a website. I let it run out 4 years ago, and I was charged Aprox $350 in Sept of 2024 for website services. Again I don't have a website anymore. I caught the charge 3 months after. I denied the charge on my credit card. One month later it came back. They (GO DADDY) said too much time has gone by and they could not refund my money. This is BS!!!!So, I had to pay for services not given to me. I obviously would never recommend them to anyone. They are shady and they don't care.GoDaddy.com LLC
Date: 05/09/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromHazem E
Date: 05/07/2025
Very bad as hosting no any response to all my 3 tickets for different products very bad experienceGoDaddy.com LLC
Date: 05/10/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Hazem E
Date: 05/13/2025
Godaddy is very bad as a hostel and have a bad response my experiences is don't care about their email send i will never trust godaddy againReview fromHazem E
Date: 05/06/2025
They host my 2 website for almost 10 years and many times we have a problem with our website or email and we exept that , but we ask for help for 1 of the website and they charge us and send email about this 3 tickets we submitted will be finalizing in 72 hours by email but never do any of them so they ask for more 24 hours and naw 72 hours and still ask for 24 hours ,very bad company with no response and we pay the host fee for 3 years in advance that very bad we never renewing again and stop all renewingGoDaddy.com LLC
Date: 05/10/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAmanda K
Date: 05/05/2025
I had the worst customer service experience repeatedly. I have been on the phone with them for over 2 hours to fix a simple ****** console issue with my doamin. This is the 3rd time I have reached out for the same issue. They do not help. They want to send you around in circles to make excuses not to help you. It is the most frustrating and time wasting experience. I completely regret using them for my domain and email.Review fromCurtis B
Date: 05/05/2025
GoDaddy's practices are deceptive, manipulative,and make it difficult for customers to cancel or correct errors made by GoDaddy. I purchased a website and associated products in April 2024, opting out of auto-renewal. I received email notifications (4/25) that my products were expiring. I chose to renew the website with basic marketing and the associated domain. I did not choose to renew other products, nor did I select auto-renew. I did, however, update my payment information. A few days later, I noticed GoDaddy had charged my credit card for additional products. Further, when I went into my GoDaddy account, I noted "auto renew" was now "on" for all products. I contacted GoDaddy to remove the unauthorized products and get a refund. I first tried GoDaddy's virtual assistant. After nearly an hour of exchanging text messages, I gave up. The AI Assistant texted agreement to a refund, but then would send "upsell" messages, such as we can offer you _____ if you ____. Although the text exchange would seem to get to a point of agreement, the AI Assistant would send another text as if we were starting the conversation from the beginning.I then called ***************** waiting 40 minutes to speak to a representative. The representative explained I had been charged because I had the products set to auto-renew (which I hadn't done); the conversation about a refund and honoring the discounted rate for renewing the website went on and on. Again, when it seemed like I was getting somewhere, the representative would say they needed my verbal authorization to process the refund; then, when reading it to me, I was being asked to agree to auto-renew or agree to a product credit instead of a refund to my credit card. Finally, after 1 hour, 16 minutes, and 52 seconds, I was told my refunds had been processed. On a positive note, I received email confirmation of the refunds, and the Customer Representative was quite pleasant.Review fromFrancisca M
Date: 05/04/2025
If I could leave them a 0 starz I would Ive been calling them for several months trying to get both of my email address to work. One goes with my school and the other goes with my clinic. The representatives have been very unprofessional and argument. They continue to charge me every month and even as I called today, they still have not fixed it and still will not give me my money back and constantly taking money out of my banking account every single month for services that do not work. This is ridiculous. they finally allowed me to speak with the supervisor, and there are still no change.GoDaddy.com LLC
Date: 05/06/2025
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached via email at ************************************************
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