Reviews

This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Early Warning

  5801 N Pima Rd Scottsdale, AZ 85250-2635

  
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  Early Warning

  8745 W Higgins Rd Ste 240 Chicago, IL 60631-4020

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  Early Warning

  275 Sacramento St San Francisco, CA 94111-3810

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  Early Warning

  447 Battery St Ste 200 San Francisco, CA 94111-3235

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  Early Warning

  16552 N 90th St Scottsdale, AZ 85260-1619

  

Review Details

• Review fromMohammad K

  Date: 09/12/2022

  Truly an unprofessional service and customer service.. My ********************** truist account (phone number and email) was restricted out of the blue. This was an account being used by me for the past couple of years without any issues. According to the user service agreement section 3, my account was not used in any prohibited manner by me. Customer service is unable to re-activate and unable to provide me any reason why my account was restricted. The staff are un-trained and unprofessional. Their goal is to get the customer off the phone asap and not help them get to the bottom of the problem.
  

  Early Warning

  Date: 09/13/2022

  Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on September 12, 2022.We are sorry to hear of this situation and understand that it may be frustrating. Per our conversation on September 12, 2022, we completed a thorough review of your profile and confirmed there are no restrictions to your information on the Zelle Network. We apologize for any frustrations or confusion this may have caused you. If you have additional questions and are enrolled/enrolling with a participating bank or credit union, please contact their online customer support team for assistance. However, if you are enrolled/enrolling with the Zelle App, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

  Mohammad K

  Date: 09/13/2022

  The customer support team is not assisting me stating my account is restricted. I am sill unable to use the Zelle app or use Zelle through my financial institution. -The error message I am receiving on the Zelle app is " An error has occured C201 "

• Review fromIsai F

  Date: 09/11/2022

  Zelle offers zero protection and no help.I was scammed recently, I contacted zelle and was told by them to contact my bank directly, when I contacted my bank they said they will file a case with zelle.They did nothing, and the representative already knew that nothing would be solved by the way he said things.I called zelle again and they tried to sound understanding and said they were very concerned and all but there was nothing they could do.I hope people stop using their service.Zelle Save your copy and paste response , I heard it too many times already.
  

  Early Warning

  Date: 09/13/2022

  Dear *******************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on September 11, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. Both Zelle and its participating banks and credit unions look for opportunities to educate and remind consumers on how to use Zelle safely. For example, we advise consumers within the Zelle App, on our website, and in the Zelle ******************** Agreement that ********************** is intended for sending money to friends, family, and others they trust. If a consumer doesnt know the person or arent sure they will get what they paid for (for example, items bought from an on-line bidding or sales site), we recommend they do not use Zelle for these types of transactions, which are potentially high risk.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromEsteban H

  Date: 09/03/2022

  This Zelle company is a fraud, they don't offer any customer protection, ********************** and *********** use customer money and split profit but when a customer calls them about any issues with money, they both say that they have nothing to do with that and wash their hands. Zelle denied my $100 dollars and did not make any effort to refund my money that was deposited by an unknown person.....
  

  Early Warning

  Date: 09/09/2022

  Dear *********************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB Review, received on September 3, 2022.We are sorry to hear of this situation and understand that it must be very upsetting. Zelle takes reports of this type of activity seriously. We work with our participating banks and credit unions to investigate these matters. To assist with this matter, we have forwarded your complaint to your bank for review.It is important to note that Zelle does not hold or handle any money, also Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank where you are enrolled. It is up to the bank and their terms and conditions with their users regarding reimbursement of any payments made. We recommend contacting your banks online banking department to initiate an unauthorized payment dispute.Sincerely, Zelle Support

• Review fromZahra P.

  Date: 09/01/2022

  Unhelpful and rude customer service. The worst company to deal with. Waisted so much of my time.
  

  Early Warning

  Date: 09/07/2022

  Dear ************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on September 1, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that when enrollment occurs with a participating bank or credit union, Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled. We can confirm that there are no restrictions to your information on the Zelle Network. We apologize for any frustrations or confusion this may have caused you. Please re-enroll on the Zelle App, or within a participating bank or credit union.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromRobert M.

  Date: 08/25/2022

  Total scam. This is the worst company to deal with. Zero support of you use this company through your bank. I sent a friend a request for $1,000. He filled the request, showed me his account that it was taken from his account. That was two days ago. It's still "pending". It's not in my account. It's not in his account. My bank can only tell that it is "in process" and that I needed to talk to Zelle. There is no customer service number. The only number is for their app.
  

  Early Warning

  Date: 08/30/2022

  Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 25, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

  Robert M.

  Date: 08/30/2022

  This response is exactly what I am talking about. The member bank says they have no control over what Zelle does with the money. Zelle says they have nothing to do with it. It must just magically disappear from the senders bank, go to Never-Neverland, then (just as magically) reappear at some random time in the future. Seems like a great money maker for the people in Never-Neverland (that DEFINITELY isn't Zelle) to get to use money that isn't on their books at all.

• Review fromKamran M

  Date: 08/24/2022

  Extremely poor customer service. We are a small business using Zelle to get paid by our clients. Recently several of our clients transferred us money through Zelle App, which we did not receive the money sent through Zelle account; even though the payors have receipts, showing the transaction completed by Zelle. We did contact Zelle serval times to check and resolve the issue; however Zelle customer service hanged up 4 times after listening to our issue, without any response or comment. We spent 1 hour and 30 minutes on the phone without any resolve. Based on their on-line recommendation, we also contacted our bank institution, which they said it is the responsibility of Zelle to see what happed to the money they took from our clients. Apparently Zelle took the money and transferred it to unknown recipient(s). Even if we delete/close our Zelle Account, Zelle still would accept the money, but since we wouldn't have an account with them, Zelle without letting the payor know, that the money did not get received by the recipient due to the closure of the account. Zelle would keep the money, Either way we won't get the money!
  

  Early Warning

  Date: 08/25/2022

  Dear ***********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 24, 2022. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromScott C

  Date: 08/21/2022

  Total waste of time. Stupid app would not authenticate me when attempting to sign up with a debit card. **************** was absolutely no help at all. Unless you have a bank account in the Zelle system, this service is absolutely worthless.
  

  Early Warning

  Date: 08/23/2022

  Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 21, 2022 Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience. We understand that the situation regarding enrollment must be very frustrating. Its important to advise that Zelle has over ***** participating banks and credit unions across *****************, and we are always adding more participating banks. A list of current participating banks and credit unions can be located on our webpage at: https://www.zellepay.com/get-started. If you have additional questions or concerns please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromRay H

  Date: 08/16/2022

  I was scammed using Zelle, I submitted a claim and they did nothing to help me. They said sorry the money is gone. DO NOT USE ZELLE.
  

  Early Warning

  Date: 08/18/2022

  August 18, 2022 Dear ***************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 16, 2022.We are sorry to hear this and understand that the situation must be very frustrating. Zelle takes reports of this type of activity seriously. We work with our participating banks and credit unions to investigate reports of improper use of Zelle. If you have not done so already, please report the scam information on our website at https://www.zellepay.com/support/report-scam. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process payments directly.Both Zelle and its participating banks and credit unions look for opportunities to educate and remind consumers on how to use Zelle safely. For example, we advise consumers within the Zelle App, on our website, and in the Zelle ******************** Agreement that ********************** is intended for sending and receiving money with friends, family, and others they trust. If a consumer doesnt know the person or arent sure they will get what they paid for (for example, items bought from an on-line bidding or sales site), we recommend they do not use Zelle for these types of transactions, which are potentially high risk. Examples of these messages can be found at the following locations:https://www.zellepay.com/user-service-agreement https://******************************/support/im-unsure-about-using-zelle-to-pay-for-goods-or-services-from-someone-i-dont-know https://www.zellepay.com/financial-education/pay-it-safe Sincerely, Zelle Support

• Review fromSusan S

  Date: 08/14/2022

  Thanks to Zelle, I have been scammed for $3,500.00. How does that make you feel as a company and as a person? To have a product that the scammers love and can rip the guts out of seniors all in one day. I feel sorry for the Early Warning. It tells me all I want to know.
  

  Early Warning

  Date: 08/18/2022

  August 18, 2022 Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 14, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.Zelle takes reports of this type of activity seriously. We work with our participating banks and credit unions to investigate reports of improper use of Zelle. If you have not done so already, please report the scam information on our website at https://www.zellepay.com/support/report-scam.Both Zelle and its participating banks and credit unions look for opportunities to educate and remind consumers on how to use Zelle safely. For example, we advise consumers within the Zelle App, on our website, and in the Zelle ******************** Agreement that ********************** is intended for sending money to friends, family, and others they trust. If a consumer doesnt know the person or arent sure they will get what they paid for (for example, items bought from an on-line bidding or sales site), we recommend they do not use Zelle for these types of transactions, which are potentially high risk. Examples of these messages can be found on our website at https://www.zellepay.com/financial-education/pay-it-safe.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromCinthya F

  Date: 08/10/2022

  Someone stole $1,050 through Zelle and Zelle made no attempt to help me recuperate my money. **** of America, Zelle and Chase all blamed the other and swept it under the rug. Can you image if the situation were reversed? If I ended up with their money, how quickly they'd find me and hold me accountable? Corporations are greedy and need to be held accountable.
  

  Early Warning

  Date: 08/16/2022

  Dear ***************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 10, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you wish to dispute the payment in question, please reach out to your banks online service department regarding your options. To assist with this matter we have forwarded your complaint to your bank. Sincerely, Zelle Support