Reviews

This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Early Warning

  5801 N Pima Rd Scottsdale, AZ 85250-2635

  
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  Clearxchange

  150 N College St Fl 8 Charlotte, NC 28202-2271

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  Early Warning

  16552 N 90th St Scottsdale Az 85260 Scottsdale, AZ 85260-1619

  
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  Early Warning

  8745 W Higgins Rd Ste 240 Chicago, IL 60631-4020

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  Early Warning

  275 Sacramento St San Francisco, CA 94111-3810

Review Details

• Review fromMichael G.

  Date: 08/05/2022

  If this is Zelle theyre such a waste of time. Terrible service and hasnt listened to feedback for years.
  

  Early Warning

  Date: 08/09/2022

  Dear *************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 5, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience.We understand that the situation regarding enrollment may be very frustrating. Its important to advise that Zelle has over ***** participating banks and credit unions across *****************, and we are always adding more participating banks. A list of current participating banks and credit unions can be located on our webpage at: https://www.zellepay.com/get-started. If you have additional questions, please contact our Support Team at our toll-free number: ************. Zelle Support is available seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

  Michael G.

  Date: 08/09/2022

  Youre also TAKING AWAY BANKS THAT HAVE BEEN USED FOR YEARS AND NOT NOTIFYING US. I have called and I have emailed, etc. Do you have a solution, or again, just a bad service and bad customer service? This only proves my point more.

• Review fromJohn B

  Date: 07/30/2022

  Zelle as a service often works fine, but when it doesn't their customer service is lousy. They hide behind the banks that front the transactions for them -- saying that we must contact the bank directly to resolve the issue or answer the question, and they don't give the bank enough information to do anything. I have so far never lost money using Zelle, but * nobody can explain why certain transactions are delayed (even the same dollar amount to the same recipient that where the transaction processed immediately before), and * nobody can tell me how long to keep retrying when I keep getting the error message "Oops, we've hit a snag! Hmm, something's not working right now. Please try again later." In this case, my bank reports that Zelle says "something changed about your account" and that the transaction should eventually work, but they have no idea how soon.
  

  Early Warning

  Date: 08/02/2022

  Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 30, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. Additionally, Zelle is unable to view transaction activity or information when enrollment occurs via a participating bank or credit union. All payment records regarding your profile and payments made using Zelle are maintained by your bank or credit union. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromKimberley S

  Date: 07/25/2022

  Zelle needs to be used with caution. I had an error message that the payment didn't go through, and so I gave the merchant my credit card info to pay. Then a while later the Zelle payment went through anyway, and there's NO WAY to get that money back... (the good news is the merchant refunded the credit card charge). So WAIT for at least a few hours if you get an error saying the payment didn't go through. Be really sure you trust whomever you're sending money to, and realize it's like pulling cash out of your wallet and handing it to someone... someone who's not likely to give the cash back.
  

  Early Warning

  Date: 07/26/2022

  Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 25, 2022. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.Both Zelle and its participating banks and credit unions look for opportunities to educate and remind consumers on how to use Zelle safely. For example, we advise consumers within the Zelle App, on our website, and in the Zelle ******************** Agreement that ********************** is intended for sending money to friends, family, and others they trust. If a consumer doesnt know the person or arent sure they will get what they paid for, we recommend they do not use Zelle for these types of transactions, which are potentially high risk. For more information on using Zelle safely, please visit our website at https://www.zellepay.com/financial-education/pay-it-safe. If you have any additional questions and are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromIv T

  Date: 07/22/2022

  I have used zelle for years. Yesterday I found out that I was restricted and zelle would not tell me why. Their sorry cisronwr service just said i violated the user agreement. How did i violate? They refised to tell me. Told me they weren't allowed to. Zelle is total b.s. They basically told me to use venmo or cash app. Their customer service is horrible. I hate them.
  

  Early Warning

  Date: 07/26/2022

  Dear I D Tu,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 7, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that when enrollment occurs with a participating bank or credit union Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromJolene T

  Date: 07/18/2022

  They are horrible! Dont even care if you get scammed! Out $800 using Zelle through my banking institution. They protect scammers and wont refund your money lost. Will tell everyone I know not to use them.
  

  Early Warning

  Date: 07/21/2022

  July 21st, 2022 Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 18th, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromJackie E.

  Date: 07/05/2022

  I tried to pay a super nice man for working on my home.He worked super hard he didnt realize that with a recent phone number change he wouldnt be able to access his money. I contacted my bank to dispute it and they said they cant give me the money back because Zelle said no. According to the man the money is just lost because it didnt go into to his account. And they think they can keep my hard earned money. Unbelievable I am so upset-terrible unfair business practices. Have a heart these are real lives you are affecting.
  

  Early Warning

  Date: 07/08/2022

  Dear ***********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 5th, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. Additionally, when a dispute is filed with a bank or credit union, the financial institution investigates and provides the outcome to their customer.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding federal holidays. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromJames B

  Date: 06/21/2022

  Some stole $998 from my ***** Fargo account linked to Zelle on 6/19/22. You need to do more than existing as a haven for criminal activity and scams.
  

  Early Warning

  Date: 06/23/2022

  Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on June 21st, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell ** about your experience and understand that the situation may be very frustrating.Zelle takes reports of this type of activity seriously. We work with our participating banks and credit unions to investigate reports of improper use of Zelle.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. It is up to the bank or credit union and their terms and conditions with their users regarding the reimbursement of any payments.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call ** for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding federal holidays. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromTraci K.

  Date: 06/18/2022

  I found out that my identity was stolen and a bank account opened, the bank was great about shutting it down and doing their part but they said since all the transactions on the account were Zelle payments I should call them to get that account shut down too so the criminals could not just go to another bank and do this again. I called Zelle, talked to 3 different people including someone they said was a supervisor and was told they couldn't do anything even though I of course have my personal info and the fraudulent transactions numbers. I spent 45 minutes on the phone and their suggestion was I call every bank ( I asked in the whole world) and keep checking if any of them get an new account in my name. I explained my concern for my name being linked to what is clearly illegal financial transactions and was told well we can't do anything about it.
  

  Early Warning

  Date: 06/22/2022

  Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on June 18th, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very concerning. Zelle takes reports of this type of activity seriously. We work with our participating banks and credit unions to investigate these matters.When enrolled on the Zelle App, a profile can be located with the consumer's name, mobile number, and email. We can confirm there are no Zelle App profiles associated with your information.Zelle is unable to access or view profiles, bank accounts, or payment transactions within participating banks and credit unions. If the bank or credit union (where the account was opened with your personal information) participates with Zelle, the profile/enrollment would need to be deactivated by the bank or credit union.Given your statement of being a victim of fraud or identity theft, we recommend you contact one of the nationwide credit reporting agencies and place a fraud alert on your credit report.Equifax Experian TransUnion For more information on fraud alerts, you can visit the ****************** Protection Bureau's website (https://www.consumerfinance.gov/learnmore/).Sincerely,Zelle Support

  Traci K.

  Date: 06/22/2022

  As I said about 100 times to your customer service representative I obviously do not know the email or phone number that the criminal who stole my identity is using as it would not make sense for them to use mine and have me notified when a transaction happened using your app would be of no use to me. As a financial institution you should have policies in place on how to handle these situations other than telling me to figure it out myself.

• Review fromKristin C

  Date: 06/15/2022

  This has to be the most absolute joke of a company. I recently used it for the first time upon request from a buyer for an item I was selling. Grudgingly, I did and now I know why I had that gut feeling not to. She is out $425.00 and I am out $100.00 due to Zelle denying to cancel a transaction, stating I have not sent the $100 certificate fee; however, a screenshot of said payment was sent to them on two separate occasions. Still, neither of us have our refund and Zelle is telling me the only way to cancel the transaction is to do what? Send more money!!!!! They have to be insane!!!! This is not how a business should operate, they should be ashamed taking money and/or refusing to cancel transactions. This is fraud through and through. They are steadily refusing to cancel the transaction. I can't pay my child's daycare **** because they refuse to cancel the transaction for me to receive my $100 refund. I work in a law office and this is just shady and misconceiving as I have ever seen. I will exhaust all of my efforts to get my money back, because it means that much to me. I have been going back and forth with what seems like a third grade customer service representative and this is literally their response to one of my e-mails asking about my refund.... "We have nothing to do about it that how we work follow the instructions that all" - This is a nightmare company, DO NOT DO BUSINESS WITH ZELLE, ZELLE PAY, EARLY WARNING ****, EARLY WARNING ZELLE PAY WHATSOEVER!!!! THEY ARE FRAUDULANT AND STEALING PEOPLES MONEY!!!!
  

  Early Warning

  Date: 06/16/2022

  Dear *******************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on June 15th, 2022.We are sorry to hear this and understand that the situation must be very frustrating. Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience.It is important to note that Zelle does not request money from consumers in order to receive money. To receive a payment, a recipient needs only to enroll their mobile number or email address the payment is being sent to. Once the sender confirms the payment and recipients information, the payment is typically delivered to the recipient within minutes. Additionally, Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call ** for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding federal holidays. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support

• Review fromSylvia K

  Date: 06/13/2022

  Zelle has the absolute worst customer service. My parents bank through PNC bank, my parents are elderly and my father is ill and has trouble ambulating. In an attempt to transfer money through Zelle and PNC, we have met nothing but obstacles. Including having to drag my father out of the house to contact Zelle from inside of the bank with the bank representative and thinking this problem was resolved. To trying to transfer again weeks later and still having trouble then calling them back and them saying that we needed to have my father return back to the bank again and call with the bank representative AGAIN. Why should we have to do this twice. All that the representative kept saying was I'm sorry but at this point you have to go back to the bank and have the bank representative call from the bank while you are there. No matter how many times we said that we did that already. Don't you all have record. Then when we asked to speak to a manager they said they did not have one available to talk and she would escalate the call and they would contact us. All of this took place after waiting an hour on hold to talk to them. This was not the only issue, this was just the most taxing issue. The fact that they made me add my name to the account, which was not a problem, but they still would not talk to me on the phone because I am not the account holder. In addition, this was the 4th or 5th time we had called regarding these issues. I am so fed up with Zelle and PNC at this point. I dont know if other people are having the same problem but I have never dealt with a more ridiculous company than Zelle.
  

  Early Warning

  Date: 07/14/2022

  Dear *******************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 11th, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that when enrollment occurs with a participating bank or credit union Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled.We recommend contacting your bank or credit union regarding a resolution to this matter.Sincerely,Zelle Support