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Business Profile

Web Hosting

NameCheap

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see

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NameCheap has 2 locations, listed below.

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    • NameCheap

      4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

    • NameCheap

      4600 E Washington St #305 Phoenix, AZ 85034-1908

    Customer Complaints Summary

    • 142 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/*****,I would like to bring to your attention the irresponsible response provided by the *** provider Namecheap.Please note that this company is targeted by many complaints as hackers/scammers are using their platform to create domains in order to perform their illegal hackings/scamming. However, no significant action against them has been undertaken so far by any government authorities.The black hats/scammers love to use Namecheap providers since they are accepting Bitcoins/cryptocurrency as payment from Sep 2020 onwards. Moreover, it is cheap and can be registered anonymously.Their irresponsible response towards the victims clearly demonstrates that they are not seriously taking ownership of the scam originating from their platform. The public suffers because of the total lack of vigilance/care of the Namecheap team. They are under the government regulations/legal obligation to combat any cybersecurity crime; they do not seem to have that predisposition in my case. This behavior is in line with the negative reviews. They indicate that the incidents originating from their platform are worsening day by day and are prejudicing more and more people.FYI:I would like to get some guidance for an email phishing incident. I have contacted the *** provider Namecheap. I did ask them to provide me with the country name for which the *** record was created in order for me to set up a monitoring probe on the traffic coming from this country as it will help me to be extra vigilant in case of future attacks. The hacker used the Namecheap domain for this email phishing activity.Namecheap has the responsibility to provide all the required information while complying with Privacy laws. In this case, Namecheap is refusing to release the country name while this is not covered by any of the Privacy laws. If it does, then they should have presented with facts. They are not even letting me know what their legal process is to obtain these details. Please see below the reply from Namecheap, very raw and they didnt even bother to answer with facts having the level of details that I provided them. Many people are extremely prejudiced because of their lack of ethics, as Namecheap is not taking seriously this type of incident and simply send statements without referring to any facts. I would like to escalate this matter regarding this company, I would sincerely appreciate it if the BBB could take a step forward toward Namecheap business as usual handling. Yours faithfully,******************************************-18146168

    • Initial Complaint

      Date:02/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting charged for an autorenewal for an account that someone else owns. As a result I am unable to remove my credit card from the file and keep getting charged. I would like to have the credit card removed and future charges blocked. Username patriciaxjlee

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting 10/31/22 I have requested my account on namecheap to be cancelled because I didnt want the service, need the service and had no plans of using the service. they continue to charge me even though I have asked several times with replies and proof to show it. as of january 28th they are charging me again. their are over $300 in charges that I have asked to stop. I can send all my emails asking them to cancel.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My website domain was down for a week. I setup my domain with Namecheap in November, I hadn't even logged in since then. I contacted support about this, this fixed the issue, but they refused to apologize or explain what happened (in English). They refused to credit me back missing days of service or accept ANY kind of responsibility.I also wanted a sorry and a week credited back. It's nothing to them, but they have way too much pride.Somebody broke my domain and if i didnt see this, it could have been down for weeks or months.

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased email services back in October, I wasn't able to get it up and running, I contacted their support chat several times, I've gone through their instructions multiple times and it still wasn't working, today I dug my heals in to finally get it working, 3 MONTHS later. It's working now, I want an extension of 3 months of the services I was supposed to have! If they don't want to extend my services by 3 months, a refund for those 3 months will suffice.

    • Initial Complaint

      Date:01/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to get in touch with a supervisor or a manager from namecheap's domain department regarding few issues with my ******. But I believe an operator named '***************************************' has red flagged my entire account that restricts me from getting in touch with a supervisor or a manager. I was repeatedly harassed and bullied by your operators for over three hours to an extent where I believe these operators together with the support from namecheap's executive office will put all my domains in jeopardy. I couldn't get my issues solved because of the continuous nature of bullying and harassment by the chat operators, for over three hours. This is totally shocking and unacceptable.Few weeks ago a supervisor came on the chat and told me that the operators should transfer the chat to a supervisor when asked by customer without asking for detailed explanation. I spoke with a supervisor earlier today on chat, but when there were more issues operators kept telling me supervisors don't respond in chats, for over three hours. ********* and bullying a customer repeatedly for three hours, just shows the cheap mentality of the *** of this company. This company is sick. I have been able to save some of those operator's names: ************************************* ************************** **************** ****************, *****************************, and few others It is impossible for a human being to take on so much of harassment and bullying from operators for hours and hours. Please release locks on all my domains, so I can get them transferred to another provider.

    • Initial Complaint

      Date:01/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am posting here because of the lack of support from Namecheap.com to stop illegal phishing and spamming by their customers to my mom who is 70+. At this time I have submitted 181 abuse reports to Namecheap.com and forwarded them copies of the emails to their legal and abuse department at ******************************* ***************************************** *************************************** AS of this report the domains are active and I am still not hearing back from Namecheap about the illegal activity by their customers. I am receiving over 20 phishing emails a day. Below are the top active domains as of the moment.I have contacted support daily. They keep telling me someone will get back to me and no one does. I have asked to escalate the problem daily and they ignore that request. I have logged all my chats since 1/8/23...So now I will try social media and other avenues to try to stop this illegal activity that they are protecting.HOW DO I STOP THIS ILLEGAL ACTIVITY BY NAMECHEAP CUSTOMERS????HOW CAN I ESCALATE THIS ISSUE WITH NAMECHEAP???HOW CAN I STOP THIS ILLEGAL ACTIVITY TARGETING THE ELDERLY????earthraciers.co PHISHING REPORTED 12 TIMES m-motionflawn.one PHISHING AND SPAMMING - REPORTED 2 TIMES undertt.com PHISHING - REPORTED 22 TIMES skyfreshring.co PHISHING - REPORTED 11 TIMES d-allforyou.store PHISHING AND SPAMMING - REPORTED 25 TIMES 3rbw.com PHISHING - REPORTED 10 TIMES galaxybetter.com PHISHING & SPAMMING - REPORTED 8 TIMES helindrotikonatinton.com PHISHING (most recent domain)I tried to report all the tickets but there is not enough characters.... here are the most recent #JES-994-41758 #ITL-749-81646 #GXH-567-44121 #GQM-422-45745 #AQF-588-95249 #WKC-892-92539 #NCZ-850-19960]#JBU-722-58802 #WAA-387-39438 #JBU-722-58802 #WAA-387-39438 #FOU-756-29676 #PHC-958-69085 #LAC-217-84768 #JVE-616-77120 #ZYU-878-79772 #DWK-322-17039 #XPS-525-76811 #UVW-689-54383 #YNW-317-52547 #AIL-260-41305 #DJC-826-58237 #SNB-182-12447 #EPQ-903-91708 #VOT-754-10263 #RWS-336-63120 #***-514-39297

    • Initial Complaint

      Date:01/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CheapName,This website hosted under you ************************** is selling my illegal data without permission. I have tried to contact them but their contact page does not work. I need all my data removed from this site as they don't have permission to sell it or have them shutdown. This is a written letter to you to request and ask the host to take action on this.My info posted on their site is of:**************************************************, ** ************, ** ************** ***************************** 45 ************, **

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