Reviews

Review Details

• Review fromMarvina O

  Date: 12/05/2024

  Too expensive, for 1 hour of work , plus disposal $ 600 !!! I'm a retired person on social security with heart issues.. very discussed!!!
  

  Benjamin Franklin The Punctual Plumber

  Date: 12/06/2024

  Thank you for taking the time to share your feedback. We understand your concerns about the cost and want to clarify our pricing process.
  At Benjamin Franklin Plumbing, we provide upfront pricing before any work begins, so our customers can make an informed decision. Once the estimate is presented, its entirely up to the customer to proceed with the service or explore other options.
  We strive to offer quality work with a focus on reliability, professionalism, and lasting results. While our prices may sometimes be higher than expected, they reflect the expertise, tools, and warranty that come with our services.
  We regret that you were dissatisfied, and we hope youll reach out if youd like to discuss this further.

• Review fromDALE H

  Date: 12/01/2024

  Horrible service, called to have my tankless water heater looked at for an intermittent problem. Technician came out and the first thing he said was that we needed a new water heater that ours was to small. Funny how it was never a problem when we had five people living there and now there was two of us it can't handle the load ? So after my wife called me and told me that I drove home to see what was going on. The technician told me that the unit is working fine at that time and that there were no codes (red flag) I had already checked the codes and there were two in the system, so I wanted to see where this was going. He said that he flushed the heater and that it was full of sediment and that he recommended a larger unit and wanted to know of we wanted to set up a time to replace it. Of coarse I declined. after a $260.00 service bill of which I was told $79.95 he left. I did some research on the codes and replaced the igniter and the flame rods,plus pulled the blower motor out and cleaned, guess what , have not had an issue since. Also i decided to flush the system again and found the inline filter to be 3/4 restricted, so did he even really flush my unit????
  

  Benjamin Franklin The Punctual Plumber

  Date: 12/04/2024

  Thank you for taking the time to leave your feedback. Were sorry to hear you were dissatisfied with the service, and wed like to address your concerns.
  While your tankless water heater may currently be functioning, its important to note that "working" does not always mean "working efficiently." An undersized unit can lead to intermittent issues, even if it seems to meet the demand some of the time. Our technician likely explained that you could invest in repairs and maintenance on your current system or consider putting that money toward a properly sized unit for greater long-term efficiency and reliability with a brand new warranty.
  As for the codes in your system, its possible they cleared during troubleshooting. Codes on these units come and go often and it is not uncommon for us to show up to a home and the unit can't replicate a specific code at the time of the appointment. 
  We always strive to provide transparent pricing, but it appears there may have been a misunderstanding regarding the $79 dispatch fee versus the full cost of the service performed. We would be happy to review your invoice with you and clarify any discrepancies.
  If you'd like to discuss your concerns further or revisit the situation, please dont hesitate to contact us. Were here to ensure your satisfaction and address any unresolved issues.

• Review fromAdam F

  Date: 08/24/2024

  I will start by saying I have a pretty extensive background in this trade as a journeyman sprinklerfitter (commercial fire protection). *** is extremely overpriced and some of the worst craftsmanship Ive seen. The quote and work were performed the same day, I had requested to have a water filter and conditioner relocated in the garage. The total distance is about 15 of piping, this was a relatively simple task. **** provided the quote that was well over what I expected, but I was pressed for time and needed this done. He clearly stated that he would be monitoring the project (definitely not the case). The crew was ill-equipped and trained to say the least, they did not have required tools or materials to perform the work. I supplied the wood to mount the pipes, a level (he couldnt find his), had to modify the bracket for the filter housing (again not equipped for that) and re-mount the bracket they installed (it was pulled off the wall, had to ask them to come back inside as they were leaving). The water lines are up against the gas vent for the water heater and a fitting was left installed cross-threaded. The craftsmanship is some of the worst Ive seen.
  

  Benjamin Franklin The Punctual Plumber

  Date: 08/28/2024

  Thank you for taking the time to share your feedback with us, and we sincerely apologize for the issues you experienced. We understand how frustrating this must have been, especially given your background in the trade.
  To address your concerns, we had our operations manager visit your home to thoroughly assess the work that was done. We have identified a few areas where improvements are needed, and we are committed to fixing these to meet the quality standards we strive for.
  We understand the importance of doing the job right, and were taking steps to ensure this situation is resolved to your satisfaction. We truly appreciate the opportunity to make things right and would like to assure you that we are fully committed to delivering quality craftsmanship and service.
  If theres anything else youd like to discuss, please dont hesitate to reach out directly. Thank you for bringing this to our attention, and we hope to regain your trust.

• Review fromSole J

  Date: 10/06/2023

  ***** was quick to identify what the problem was and fixed it. He also gave excellent recommendations on ensuring that my water system in the house is optimal. I'll recommend him anytime

• Review fromMahi R

  Date: 09/22/2023

  Very quick response and good knowledge, explained about the problem and also regular maintenance of water heater.

• Review fromJulie G

  Date: 09/19/2023

  I don't normally do reviews, but I am so thankful for this service. We had a DIY project go bad and spring a massive leak under our sink. *** Franklin sent **** and he was very nice, got it done right the first time, and was a heck of a lot more affordable than an emergency weekend call should have been. Very impressed.

• Review fromRandal Y

  Date: 09/09/2023

  Had mystery water damage in our kitchen. Technician was very helpful and professional. Was able to come out day after I called. Price is never fun, but it was what I expected. Benjamin Franklin is the first place I call when I have an issue.

• Review fromCal I

  Date: 06/04/2023

  They are very good at emergency response but it is too pricy.

• Review fromScott E

  Date: 03/24/2023

  ***** was prompt and efficient, and the price was reasonable.

• Review fromRobert F

  Date: 02/01/2023

  One half hour work 390.00dollars. Thats ****** an hour. Cant afford rest of work that needs done. I provided material. Strictly labor