Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
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Review fromKara B
Date: 09/01/2022
**************** is a scam that plays on our new Covid era fears. My concert was cancelled and refunded by the venue a month prior to the scheduled show. Fanshield refused to refund a $14 policy (that in essence protected nothing) over semantics as it was over 72 hours since I bought the policy. Read the small print and save that money for a beer at the show. If they are going to death grip my few dollars, I cant believe that they are a reputable company that will go to bat for you if you cant make it to the show. I will be reaching out to the venue and the band to ask them to find a better insurance provider.
Protecht Inc
Date: 09/08/2022
****, We are sorry to hear that your experience with our service did not meet your expectations so far. We really appreciate you taking the time to provide your valuable review, as we take our customer feedback very seriously. As mentioned in our email, we are still open to discuss your situation if you decide that you would like to speak with us.Best RegardsReview fromKimberly D
Date: 09/01/2022
I purchased a $2000 trip for my fianc and I and purchased insurance coverage from Fanshield for the trip. Three weeks prior to the trip, she pinched a nerve in her back and, after the doctors appointment was told she could not drive the 10 hours, was not supposed to do any lifting, bending, pushing or pulling for the next three weeks and was prescribed three weeks of physical therapy three times a week. Obviously we were not able to make the trip. Fanshield initially seemed like they were willing to work with us and I got the appropriate information to them including a doctors note. Then, they began asking questions about our relationship Questions that I dont feel wouldve been asked of a heterosexual couple but that were designed for a same-sex couple. After many questions about our relationship, they told me that her trip would be covered and they would reimburse the thousand dollars but my trip would not be and that they were separate policies. In booking the trip, I was only offered one policy for the entire trip, not separate policies for each of us. This is a scam company who looks for outs wherever they can find them. If fanshield is offered I would absolutely refuse to use them as an insurance company.
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