Complaints
This profile includes complaints for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 147 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it is nor resolved to my satisfaction I will be following up on this matter.
Regards,
***************************
Business Response
Date: 05/06/2024
Dear ******,
Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further.
We sincerely appreciate your input.
Thank you,
FanShield/ProtechtCustomer Answer
Date: 05/23/2024
Reference complaint #********. The bsiness was supposed to contact me with a resolution. They declined to refund my money even though I didn't get to go to the event and was charged for ticket price ($61.56) and insurance (-$7.98) payments posted to my account on 4/8/2024.Customer Answer
Date: 05/31/2024
I did not recieve a refund for my tickets. This company is a scam. Airlines and hotels are glad to refun with insurance. Apparently this insurance company has had other complaints on the internet.Business Response
Date: 05/23/2024
Hello ******,
We appreciate you reaching back out. One of our dedicated agents has reached out again to offer assistance. We look forward to speaking with you.
Best Regards,
FanShield/Protecht
Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/11/24 created a hotel reservation through protecht Inc. Itinerary #H8273937 . The reservation was canceled that day related to car trouble. Hotel was contacted and cancellation #******** was given. Submitted my refund request and supporting document 4/12/24. The only way to contact a service representative is through email. A voice option is not possible. The emails send you a link that send you in circles and claim a representative. Will contact you in three days. After three weeks I still have had no contact from this company, and no resolution to my refund request .Business Response
Date: 05/03/2024
Dear ******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldInitial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Protecht Refund Protection Plan is a Scam! April12,2024 made reservations at *********** in ** for two nights. Believing we were on the actual Hotel website we made and confirmed reservations which came with Free cancellation up to the date of arrival. After receiving email confirmation we realized there was a problem. Special fees of $175.74 and a Refund Protection Plan for $39.84 that was not noticed when making reservations. We cancelled this reservation within two hours of original reservation. Statement showed credit of all but the Refund Protection Plan. Went to Protecht website and went through the ridiculously long process of requesting our money back. They require uploading of your original reservations (which they obviously have) and then make you choose a reason for cancellation, non of which are simply Cancellation. They offer Death, Pregnancy and other odd reasons. After multiple emails, Refund Advocate RaaS states that they still need documentation for cancellation. On top of ridiculous Fees this Protection Plan should not be allowed without complete transparency. Similar to the old ***** Maintenace Agreements. Everyone should get their money back!Business Response
Date: 04/26/2024
Dear *******,
Thank you for providing this information. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,Protecht/FanShield
Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought tickets to a show. I bought the extra insurance because I never been to ***. I got injured a week before the show. I asked for a refund because I paid for the protection plan. They refuse to refund my money because I don't have a doctors note. I am 47 years old. I don't need a doctors note to proove I'm injured. That's 1 of the reasons I paid for the protection plan. They refuse to refund my tickets. Thank you.Business Response
Date: 04/25/2024
Hello *******,
Thank you for providing your feedback regarding your experience with us. We've addressed this matter and will communicate with you directly via a private channel.
Best Regards,
Protecht/FanShield
Initial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase Tickets for Foodieland event in ******, Tx on Saturday April 20 2024.In the purchase, I added a FanShield protection package. Just in case anything happens as ex (Sick, Death in the family, Extreme weather or etc...)In the ***, we experienced a major thunderstorm/flooding all over the DFW metroplex.Several roads and highways were flooded or closed.I myself located in the grapevine/flower mound tx area and had to drive to downtown ****** during that time. It was a heavy thunderstorm that was being warned on the local news and even the weather channel. I was not able to reach the event location because some of the roads around the area were flooded or were blocked due to car accidents. near the ********* area. I request for a refund from this company and they refuse to process a refund and want more information on why I' m requesting a refund. I explain due to extreme weather conditions. This is public information and I just want my refund for an event that I couldn't subject myself and my family due to harsh weather conditions. Thank you.Business Response
Date: 04/23/2024
Dear *****,
Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,Protecht/FanShield
Initial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am still pending a resolution with this business. I will accept the response once I feel the appropriate steps have been taken.Business Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/15/2024
Dear *******,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Protecht/FanShieldBusiness Response
Date: 04/24/2024
Hello,
We've addressed this matter and will communicate with you directly via a private channel.
Thank you,
Protecht/FanShield
Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has performed the resolution and this matter is now resolved. I appreciate the BBB for assisting me with this issue. I also appreciate Fanshield/Protecht for their willingness to work on this matter and to come to an effective and fair resolution.
Regards,
***************************
Initial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
ike a spam message all the time. We trust *** site, because its the official site. However, This is like a scam! We would like to get back our money for refund protection plan. we appreciate your cooperation.Business Response
Date: 04/10/2024
Hello ******,
Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns
Best Regards,
Protecht/FanShieldInitial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Business Response
Date: 04/10/2024
Dear *****,
Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further.
We sincerely appreciate your input.
Thank you,
FanShield/ProtechtInitial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased for a refund protection on March 8, 2024. I was injured on 3/15/24. I requested a refund and was told that it was denied because it looks like your refund request was denied due to: The reason preventing you from attending occurred prior to the protection plan being purchased.Business Response
Date: 04/09/2024
Hello *****,
Thank you for providing your review and feedback. One of our dedicated agents will be in contact through a private channel to best assist with your request.
Thank you,
Protecht/FanShield
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