Complaints
This profile includes complaints for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 147 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
g for larger vehicles and proceeded to help file a claim. The process was easy until you had a dropdown box to explain the reason why you want a claim filed. Well obviously lack of parking via the venue wasn't on there so he told ** to use maintenance issues. Long story short, we were denied the claim beacuse parking isn't covered. I personally think there should be exceptions expecially since i DID pay for a parking pass via the **** cener than states ON the map Parking Lot 46, NOT Parking Structure 46. So that was deception from the beginning and I was the victim. The ticket price was ****** and $10 for parking. I personally believe I should be refunded because this is no dofferent than *** parking. A venue nor its insurance should deny parking to anyone because of race, creed, dissability nor vehicle type.
Business Response
Date: 05/18/2023
We empathize with you and thank you for this message. Unfortunately, as you noted, the insurance company that underwrites the ticket protection product you purchased only allows us to release benefits for a specific list of situations, as communicated in the ticket protection policy provided to you upon purchase. Nonetheless, we value you as a customer and welcome your feedback. We will reach out to you directly via a private channel to address the matter further. Kind Regards, FanShieldInitial Complaint
Date:04/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Business Response
Date: 04/07/2023
We received your complaint regarding your claim.
We value you and understand your concerns and we will be contacting you directly to discuss this further.
We thank you for your feedback.
Sincerely,
FanShieldInitial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company appears to be in the business of denying claims.
Have filed complaint with ****** regarding them selling ******************** FAKE products attached to their seat sales.
Will be paying a lawyer to sue ******************** to recover the premiums and force payment of claim.
Business Response
Date: 02/21/2023
Thank you for bringing your consumer complaint to our attention. We would like to assure you that we have received your complaint and are taking it seriously. To ensure a swift and satisfactory resolution, we will be working with you directly through a private communication channel. We appreciate your patience and understanding during this process.
Customer Answer
Date: 02/23/2023
Have been in contact with my previously assigned ******* 500 corporate official to forward and discuss with ****************** the need to re-evaluate future business relationships with Fanshield or their corporate owner based in *******.
I see MANY complaints filed against this company for basically similar reasons.
Maybe my ******* Secretary of State can stop them from doing business in *******.
When I file claims with my county Small Claims Court, I will see about attaching the *********** to the complaint as with the State court when I pay a lawyer.
I'm sure NASCAR will not appreciate their type of operations when they learn of this continuing situation.
I own property in ******** **, so I will also see about filing in-state charges / complaint with my county seat there with the ** Secretary of State.
Business Response
Date: 02/22/2023
Unfortunately, no benefits are available in these circumstances as we have described to you directly. If you have further questions or wish to provide additional information, please do so through the private channel provided to you. We value your business and apologize that this experience was not satisfactory to you.Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FanShield was to provide hotel refund if I was unable to attend the event that I had booked the hotel. When my wife came down with respiratory problems and prescribed medication and told to rest which precluded making the trip they essentially made the process to get the refund impossible. Their last correspondence is attached.Business Response
Date: 01/17/2023
Thank you for reaching out *******. We value you and care about your experience. We will be contacting you directly to resolve this issue. Again, thank you for your feedback.
Sincerely,
FanShield
Initial Complaint
Date:11/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Business Response
Date: 11/22/2022
We received your complaint regarding the documentation required for proof of loss .
We value you and understand your concerns and we will be contacting you directly to discuss this further.
We thank you for your feedback.
Sincerely,
FanShieldInitial Complaint
Date:10/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Business Response
Date: 10/27/2022
Hello *******,
We received your complaint regarding your claim.
We value you and understand your concerns and we will be contacting you directly to discuss this further.
We thank you for your feedback.
Sincerely,
FanShieldInitial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was suppose to be going on vacation to ******** and I booked a hotel on the way to stay over night on my wain Columbia S, C. and I took out insurance. Due to the hurricane I had to cancel my vacation and the hotel. Now the insurance on the room refuses to pay even though I had to cancel due to hurricane. They really give some dumb excuses.Business Response
Date: 10/18/2022
Dear ******,
We received your complaint regarding your stopover hotel accommodation.
We value you and understand your concerns and we will be contacting you directly to discuss this further.
We thank you for your feedback.
Sincerely,
FanShield
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