Reviews
This profile includes reviews for University of Phoenix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJessica S
Date: 02/21/2025
Complete scam!!!! They somehow found a way to disperse funds on my federal student loan despite my having never registered for this school. A police report has been filed. We call the university and explain the situation but they wont freeze the account nor will they reroute disbursements to me. So the fraud continues and at this point I feel they are complicit in the scam!!!
University of Phoenix
Date: 02/24/2025
Thank you for reaching out to University of Phoenix. The Office of ***************************************** Aid Compliance is committed to protecting your personal information, and we take reports of identity theft very seriously. If you believe someone has fraudulently used your identity to create a student account at **********************, submitting a claim by completing and returning an Affidavit to us is the first step. If you believe you have been the victim of identity theft, please visit our website at **************************************************************** for information on completing an ID Theft Affidavit.Review fromThomas M
Date: 01/10/2025
WORST EXPERIENCE EVER! I am a current student and I have gotten my B.S. and am three classes from getting my masters but for the last 6 months they have been making it impossible to finish. I will never recommend this for anyone. Tired of the terrible education and all the money I have to pay for this terrible experience. But the help and support will always tell you that they understand. Even if they don't understand. They told me I was on probation but I didnt know this for almost a year. So i have to turn in a paper explaining why an assignment didnt get turned in. They have a ghost panel that keeps telling me they need more information. I have given them everything that they have asked for. But they want some information that has nothing to do with the issue. Wish I could go back in time and tell myself not to go with Phoenix.University of Phoenix
Date: 01/13/2025
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to continue addressing any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process. University of Phoenix ******************* **************************************************************************************************** ***** *********************************************Review fromLaCreasha J
Date: 12/29/2024
The school instructors purposely inform you you are doing well to get you to complete work after you do everything you are asked to correct only to fail you to charge you more money for the class. This could be because of the lack of online instructors to support the over ******* online students. They are fraudulently scamming students out of their money for lack of educational instructionUniversity of Phoenix
Date: 12/31/2024
Thank you for taking the time to submit a review related to the University of Phoenix. To protect your privacy, we are unable to respond directly to the review comments, but we would very much like the opportunity to address the outlined issues with you directly. The University has a dedicated department to assist students, and we invite you to contact ******************* by email at ********************************************* to begin the process.Review fromWilliam S
Date: 06/29/2024
I was deceived by this University and owe for nothingUniversity of Phoenix
Date: 07/01/2024
Hello *******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromTayler P
Date: 06/20/2024
I am pursuing a master's degree through the University of Phoenix, and it has been one of the most frustrating experiences. It started off with them attempting to use a guilt trip to persuade me into taking out an obscene amount of student loans although I did not need them. Then throughout the program continuously contacting me saying they did not have a voucher on file and had pulled me from my classes although I received an email from them that had the financial voucher attached to it days prior. Overall, I would save the trouble and pursue a degree through a different school.University of Phoenix
Date: 06/21/2024
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromCathy P
Date: 05/15/2024
Incapable of actually doing anything I complain several times that certain classes like there zy book were not compatible with my computer I even explained to them that the teacher was nice enough to actually to actually give the answer to the problem and still didnt take the answer. Instead of giving me a different class to complete they make me retake the same class I had issues in already know I could not finish it there answer are scripted when asked for help from the teacher because they themselves didnt even know the answers so *** net wants me to pay for a school loan for a fake schoolUniversity of Phoenix
Date: 05/16/2024
Dear Student, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromJenni L
Date: 05/07/2024
Will tell you one thing, but do another. Will send you emails saying that your schedule is "ready" but it never is!! demand loads of unnecessary paperwork but only if your are a certain color.University of Phoenix
Date: 05/10/2024
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromShawn H
Date: 03/05/2024
I'd give 0 stars if I could. I enrolled and started with 1 class, during week one I realized it wasn't for me and decided to drop and withdraw. It took them 2 weeks to even get the drop and withdraw to happen. Then I got notified that I'd still be responsible for paying the tuition. I literally attended 1 week and that's it. What a scam of a school! Fast forward a year later, I find out the used some of my Financial Assistance to pay for the course, filed taxes on it, and now submitted the remainder to collections!University of Phoenix
Date: 03/06/2024
Hello *****. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services 4035 ********************* Phoenix, ** ***** Email: *********************************************Review fromDamonica C
Date: 12/28/2023
This school is horrible! It took so long to reenroll. And I accepted my loans the full amount and the financial aid office decided to change the amounts on their own without disclosing this information. Once I am done with these last 2 classes I will never return here. Its hard to get in contact with my enrollment rep. *** process to from beginning to end has been horrible. It took so long for them to accept my classes from another college. I honestly believe I paid for classes I did not have to take.University of Phoenix
Date: 01/02/2024
Hello Damonica. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review fromSi G
Date: 12/21/2023
I applied to this university in early October. I have encountered countless predatory behavior. I had my transcript sent to the school in a matter of two days. It is now the end of December and my credits have not been included into my account. However, I was signed up for class without my consent and marked absent for a class that I did not even sign up for .I have been transferred from person to person with no real solution to my problems. It is absolutely unacceptable that it would take this long to enroll a student properly into a university, and absolutely predatory to encourage a student to use do the new student course, knowing that you would be charged for it and force to move forward in the program without your transferred credits. Im super disappointed in this process and its sad how predatory this school is coming off. Its very unorganized and unprofessional.University of Phoenix
Date: 12/26/2023
Hello Siqueria. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.