Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the self study CPT course from nasm.org on my mobile device. The course includes one exam attempt. I attempted to schedule the exam online, but it had expired. I called nasm.org and spoke with member services, who informed me that the exam must be scheduled 180 days from the purchase date and that an extension was $199. I tried to corroborate this but could not. I have no record of any expiration date. When purchasing the course online on my mobile device, there is nothing document that the course even expires at all. They could simply put the expiration date in the email confirmation when you purchase the course, but it is not stated anywhere.

  

  Business Response

  Date: 09/22/2022

  Customer opened two complaints for the same issue, we are responding in complaint #********

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the self study CPT course from nasm.org on my mobile device. The course includes one exam attempt. I attempted to schedule the exam online, but it had expired. I called nasm.org and spoke with member services, who informed me that the exam must be scheduled 180 days from the purchase date and that an extension was $199. I tried to corroborate this but could not. I have no record of any expiration date. When purchasing the course online on my mobile device, there is nothing document that the course even expires at all. They could simply put the expiration date in the email confirmation when you purchase the course, but it is not stated anywhere.

  

  Business Response

  Date: 09/22/2022

  A member of management called the member on 9/19/2022 in which a 7 day curtesy extension was given to the member to test. Member was reminded of our extension options for the future should he need more time to test and member was okay with the resolution.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  the customer also has not reached out to me and have made multiple attempts in changing my phone number to the correct one. I do not have any voicemails regarding this. 

   

  Regards,
  
  *****************************
  
   

  
  we have had this issue with. Amongst this all we have requested multiple times for our agreement which have failed to do on their behalf and only receive automated emails with no response, no compassion. We choose not to further continuing the career path that we had hoped for as NASM has made it unbearable to deal with on a month to month basis not able to log in due to the fact their billing has major issues and how their program is setup which is by far really not user friendly and complicate things by not notifying you that they decided to refund your money or at best step into the twenty first century where monthly account withdrawals are a thing and communication is key rather than harassing phone calls are made about account not in good standing. We dont want a refund we would just like to be left be, cancel this agreement and hopefully NASM changes the way they run their business.

  

  Business Response

  Date: 09/19/2022

  A member of management attempted to reach the customer on 9/15/2022 and again on 9/19/2022 via phone and email. However, we have not been able to get ahold of the member. An email was sent on 9/16/22 and on 9/19/22 with a direct phone number and email for the member to call us back for further assistance.