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Business Profile

Property Management

On Q Property Management

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for On Q Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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On Q Property Management has 4 locations, listed below.

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    Customer Review Ratings

    3.93

    Average of 87 Customer Reviews

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    Review Details

    • Molly R

      Date: 06/12/2024

      I have been a tenant with On Q property management for almost a year now. When we moved into our home initially, there were multiple issues that had to be reported and fixed within the home including an ** unit that was not working properly, sprinklers that were broken, a dishwasher that had to be fixed and garage doors that we have had to have people out to fix 4 different times since living here. Up until this point, all of our issues have been taken care of timely and with great professionalism and urgency. Despite the consistent issues that arise with this home, we renewed our lease because we are at least well taken care of by the company.We had a change in property managers back in March. The previous property manager was attentive, she responded to emails and phone calls quickly and was very invested in creating a positive experience for us. On April 22nd,2024 reported an ** outage with our nest thermostat. We had a vendor sent out that was not able to identify an issue with the ** unit and advised that with the current nest thermostat we have its likely we need a new one and that Nest is one of the worst when it comes to connection errors and actually being able to identify and fix them. We were then emailed by ON Q and advised no issues were found and essentially nothing could be done. Meanwhile, in ******* it has only gotten hotter and the hotter its gotten the longer I am losing ** in my home. I have submitted multiple maintenance requests, I have sent in pictures of the error code and advised the company that I am losing ** for 7-8 hours a day, now, with temperatures 110+ home reaching above 90 degrees. I was contacted this week by a company they are asking to come and take a look again. This company advised they will likely not be able to fix. I have called ON q every week for the last 5 weeks. No call backs, no one answers the phone ( at all) emails are rarely Awful experience with new management ***************************** and overall company experience

    • Shiloh E

      Date: 06/11/2024

      As a tenant, we always felt like ****** had our back! Very quick to respond to questions and concerns. She definitely took care of our family during our transition between owning homes. Thank you to all their staff, we appreciate yall!

    • Stephen L

      Date: 05/01/2024

      ******* knowledge and professionalism made the entire leasing process a breeze

    • Ileana G

      Date: 02/29/2024

      I want to thank ***** and especially ****** for her great customer service.

    • Zachary U

      Date: 02/29/2024

      *********************** and the rest of the office were ?? awesome! Highly recommend using On Q!

    • GIDR S

      Date: 02/28/2024

      Working with a great Realtor is key in ensuring that as a contractor we share the importance to showcase the propertys features and have it looking its best. Our company shares the same goals as ****** and OnQ Property Management. Ensuring the tenants happiness and securing the quality and maintenance of the home owners investment.

    • Kathleen W

      Date: 02/28/2024

      ************** was so kind and courteous during the home inspection today. Very efficient and even offered to change the air filters. A true professional!

    • Aldy A

      Date: 02/26/2024

      ****** and her team are professional from start to finish. OnQ is the game changer of property management in *******. Highly recommended!

    • Leah P

      Date: 02/22/2024

      Forester was kind, quick, and efficient with our home inspection. He is a great representative for On Q

    • Annie P

      Date: 02/22/2024

      ******** did our rental inspection today and he was super friendly and helpful! He went above and beyond changing our filters! He was very thorough making sure everything is functioning well in our rental home. We so appreciate his attention to detail and the time he took to answer all my questions. Youll be so lucky to have him if he does your inspection!

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