Reviews

This profile includes reviews for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Glass 2020

  355 E Warner Rd Ste 4 Chandler, AZ 85225-0930

  
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  Auto Glass 2020

  10801 N 24th Ave Ste 115 Phoenix, AZ 85029-4712

  

Review Details

• Review fromTerry S

  Date: 04/30/2025

  Auto glass 2020 makes promises to its customers that it does not follow through on promises made throughout the replacement process. I would not trust this business for any windshield replacements. They still owe me a reimbursement check for work completed three months ago.

• Review fromMichelle P

  Date: 03/28/2025

  This company is a scam. They promised me a rebate, and four months later, I still haven't received it. Repeated attempts to get answers have been met with silence, vague excuses, or outright ignoring me. They refuse to let me speak with a manager, which tells me they either dont care or know theyre in the wrong.Its clear their strategy is to string customers along until they give up. Absolutely unacceptable. Save yourself the headache and take your business elsewherethis place is dishonest and completely untrustworthy.

• Review fromJeannie W

  Date: 02/06/2025

  I have used these guys before and really liked them. I called again and replaced my windshield really counting on the incentive. This was weeks ago and still nothing. It put me in a bind. I'm so mad because I feel like they could have been honest and I could have gotten the same amount elsewhere. And had the money I was really and still am really counting on. I almost sent a couple of friends their number. Thank God I was suspicious immediately after my windshield was installed and he didn't have the check.
  

  Auto Glass 2020

  Date: 02/07/2025

  Hi *******, Thank you for reaching out and sharing your experience. We truly appreciate your past business and are very sorry to hear that this situation has caused frustration. As a family-owned company, we deeply value honesty and transparency, and we never want our customers to feel misled.We understand how important this incentive is to you, and we sincerely apologize for any delay or miscommunication. Please know that we are actively working on this and will make sure that every promised incentive is paid. Your trust means everything to us, and we want to make this right.If you have any additional details youd like to share, please dont hesitate to reach out. We appreciate your patience and the opportunity to make things right.

• Review fromAngela O

  Date: 01/22/2025

  They promise you things to get your windshield replaced after you get your windshield replaced they give you the runaround to get your incentive and tell you that the company has had to file bankruptcy
  

  Auto Glass 2020

  Date: 02/07/2025

  Hello Ms. ******* We apologize for the delay in your incentive and we do not want you to feel misled. We have already started the process and you will absolutely still receive your rebate.A manager has been notified and will reach out as soon as possible. Thank you for your understanding while we get everything taken care of.

• Review fromJeffrey E

  Date: 06/23/2024

  Spoke with ***** regarding having windshields replaced on two vehicles. Upon our initial conversation he stated there was up to a $300 rebate for the windshield replacement, but would need to wait till he was in the office. Upon his call back ***** stated that it would be a $200 rebate for the vehicle and he would see about doing the tint thats on ****** on the windshield as well. I was waiting to schedule while balancing being out of town and busy, in which time ***** called and texted multiple times about setting up the replacement. I was finally back in town and scheduled the replacement with ***** and 2020 Auto Glass. Today they replaced the windshield after first dispatching to the wrong address. The tint on the windshield is a strip that the installer told me he just noticed moisture under upon arrival and said if it didnt correct after a few days, I would need to reschedule or bring it to the shop to fix. When asked about the rebate, I was told to contact the office manager ***** as ***** wasnt in the office today. When I called *****, he was rude and condescending from the start. He stated that ***** didnt set up a $200 rebate and wouldnt. That my vehicle is so old that it didnt really qualify for anything. When I told him about the conversations with *****, he just kept repeating that for a 2005 4Runner that it was way too old of a vehicle and that ***** would have never even told me about a rebate because how old it was. After trying to get off the phone multiple times, he was just getting more disrespectful. The company is lying to customers to get windshield replacements, even alter I received a text from ***** stating that if newer vehicle that needs calibration Im allowed to give top $165. From a company offering up to $300 for replacement, this was even started while I was on the phone with ***** the office manager.
  

  Auto Glass 2020

  Date: 07/24/2024

  **************,Thank you for bringing your concerns to our attention. We apologize for any inconvenience and frustration you experienced during your recent interaction with our company. We take customer feedback seriously and aim to provide transparent and satisfactory service.I would like to address the key points of your complaint:Rebate Information: Our promotion states "UP TO $300 cash back," which is contingent on the year, make, and model of the vehicle, which safety features it has an so forth. Unfortunately, your 2005 4 Runner did not qualify for the maximum rebate due to its age and lack of ADAS. While ***** initially tried to get a $200 rebate, further review revealed that the vehicle did not meet the criteria for this amount. We regret any confusion this may have caused. Scheduling and Follow-up: We understand that balancing schedules can be challenging, and we apologize if our follow-up calls and texts felt excessive. Our intention was to ensure your service needs were met promptly.Tint Installation Issues: We apologize for the inconvenience caused by the moisture under the tint strip. Please do not hesitate to contact us to reschedule a correction or visit our shop.We strive to maintain a respectful and courteous communication environment. Your feedback will be used to address this internally to prevent such incidents in the future.In summary, we are not lying to customers about our promotions. The "UP TO $300" rebate is clearly based on specific vehicle criteria. We apologize for any miscommunication and inconvenience you experienced. Please contact us if you need further assistance or clarification. We truly value your business and hope to provide a more positive experience in the future.

• Review fromStephen W

  Date: 06/20/2024

  6/19/2024 - Appointment made to have my glass replaced and tint strip on top of windshield replaced between 12-5 PM. Technician (*********) calls me at 1:42 PM and says he only has a four inch tint strip. I said the strip I have is 6 or 8 inch. He said he had to purchase it but would arrive at 8:00 AM to complete the work on 6/20/2024.6/20/2024 - 8:20 No show no call. I contact office (*****) she says he will arrive in 45 minutes. 10 minutes later technician (*********) calls me says he over slept and he would not be here by 9:20 which was the 45 minutes. I tell him not to bother coming. I text office (*****) and ask '"Does anyone there want to replace a windshield?" She tells me she will send the owner today to give her 10 minutes. Technician *********** texts me apologizes and says he will fix it. I say OK come this morning bring 8 inch tint strip. Technician *********** never responds and no shows. Office (*****) never calls me back in ten minutes. I call back 3 hours and 24 minutes later and ask if she forgot about me. She said she was going to get someone out here. I said never mind. If this is the service you want use this company. I looked up their BBB rating and it is an abysmal at 1.67 stars out of 5. I am a pretty easy going customer if something comes up just make it right. They could not even do that!
  

  Auto Glass 2020

  Date: 06/21/2024

  This work was not done by us. Those two employees were actually FORMER employees who were let go for those exact reasons. We understand how upsetting that experience must have been but please now that it was not our company and we would greatly appreciate if this was taken down.Please feel free to contact our shop directly at ************

• Review fromChris L

  Date: 04/25/2024

  Awful experiencestick around for story.Install Tech ****** on the side of my house - photo attached Install Tech broke the trim piece on windshield after install and and scratched my car in multiple spots - photos attached They could not calibrate after install and said it was due to an update required.GM called and was so embarrassed and admitted he called so I wouldnt leave a bad review online. I said if they made it right I wouldnt, which they did not.Took to *** to calibrate. Turns out install tech broke a camera that is going to cost me $3700. ******** refused to fix saying it could have been like that before they arrived and that another installer could have done it.I gave them 3 weeks to have the owner or GM call me to make it right. No call after 4-5 attempts to reach them They did 2 other vehicles of ours on different days and reschedule all 3 vehicle installs at least twice and was never on time for an appointment

• Review fromTina R

  Date: 04/12/2024

  I have asked them to stop calling me. They have called 6x this week and sent 2 text messages. This is harassment.
  

  Auto Glass 2020

  Date: 06/21/2024

  We put customers on a DNC list if they request it or there is the option to UNSUBSCRIBE at any messages sent by our company.We have also made note of your request, thank you.

• Review fromVitaliy D

  Date: 03/03/2024

  They did terrible work on my car. Left lots of prices of glass on my dashboard and inside dashboard speakers. Twice trying to replacing my windshield and 5 times calibrate it. They used first cheap glass, not OEM, and s**** up camera. After spending 5 day of time with them, thy told me go to dealer.I went to the dealer and they said whoever work on that before, s**** up camera. So I call them many time. They stop pick up the phone. It was very hard to reach them. But when i got reach them they for while tell me " let me figure out what is goin g on and call you back. And it never happened. So later when I reach they, they start saying alway different story like: "when we start work on your car, it has already 40 error codes" - "your camera didn't work" before. Or if I get different person on the phone, they start blaming dealer, like they s**** up camera, talk to them. And basically told me there did their job and now they not responsible anymore. Case closed. It was going on for hole month like that.So dealer just finally fix and calibrate my camera. And gave me report: ........ coding for front camera has been removed, no basic setting on car, al 000code for 00A5.So they input new SVM coding for camera and ran calibration after. At least you could do, is to reimburse me my detectable. Thank you.

• Review fromShea S

  Date: 11/22/2023

  Horrible customer service. Wont stand by warranty and windshield leaks and my Jaguar wipers removed and not replaced. Dont do it. Beware of this company. Rude and hard to get anyone on phone. Go elsewhere, bad bad bad company all around.