Reviews

This profile includes reviews for Joe Hudson's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Joe Hudson's Collision Center

  1318 Pike Rd Pike Road, AL 36064-2264

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  Joe Hudson's Collision Center

  1190 Wendy Ct Spring Hill, FL 34607-3940

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  Joe Hudson's Collision Center

  7989 Cottage Hill Rd Mobile, AL 36695-4125

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  Joe Hudson's Collision Center

  4400 Valley Rd Birmingham, AL 35235-2198

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  Joe Hudson's Collison Center

  11400 Westport Rd Louisville, KY 40241

Review Details

• Review fromMarcia n

  Date: 04/10/2025

  After I picked up the repaired car, the engine light came on, and the temperature gauge for the engine coolant was indicating hot. If I had not stopped and parked the car, it wouldve done serious damage. I was told somebody forgot to put coolant in the car which cools the engine! Huge mistake. They were lucky that I even looked at my dashboard and that I even knew to pull over as soon as possible. What if I had gone on a trip? Or had to be somewhere? It was inconvenient for me and two other people. Im on crutches and had to go up and down the stairs extra times. They also postponed the repair twice. They sent you a text letting you know when it will be ready and I had to keep calling to ask. Some of their labor is subcontracted, which means not so high-quality mechanics. Many insurance companies use *** ****** (I didnt have a choice) but if you have a choice, do not go to *** ******. Even if you do have insurance telling you to go to *** ******, maybe go to another garage because *** ****** only warranties for 90 days for Travelers. There could be something wrong with what they did after 90 days and then I have to pay but if I go to a good garage, maybe the repair would be of a better quality! Robemans in ********** ******* ********** staff deserves more stars, but when your car doesnt work when you get it back or even down the road, what is politeness worth - nothing!

  Joe Hudson's Collision Center

  Date: 04/15/2025

  Thank you for the opportunity to respond to this customers concerns. We appreciate their patience throughout the repair process and would like to provide some clarity regarding the situation.The repair timeline was impacted by a delay in sourcing a necessary part that was on backorder. Once the part became available, we expedited the remainder of the repair process to ensure the vehicle was returned as quickly as possible.Following delivery of the vehicle, the customer contacted us to report that it was running hot and that a warning light had appeared on the instrument panel. In response, we immediately arranged for the vehicle to be towed back to our facility at our own expense in order to assess the situation.Upon inspection, we confirmed that the check engine light was illuminated. A full vehicle scan was conducted, and the associated diagnostic codes were successfully cleared. We then reinspected all prior repairs, verified the integrity of the work performed, and topped off all fluids as a precautionary measureeven though the coolant had, in fact, been replaced during the initial repair. We did note that the tire pressure warning light was active; however, this is the result of a dead battery in one of the tire pressure monitoring sensors and is unrelated to the damage or repairs completed. At this time, all issues related to the original loss and subsequent repair have been thoroughly resolved.We sincerely regret any inconvenience the customer experienced due to the initial repair delay and the need to return the vehicle for follow-up. We are pleased to report that there have been no further issues since, and we remain committed to delivering quality service and ongoing customer support.

• Review fromLaura T

  Date: 04/06/2025

  As I write this complaint , my car with moderate front end damage, has been in this shop over 8 weeks. Today is April 6. My original date for completion was March 21. Since that date I have gotten a new date of completion every week that comes and goes. Their updates are done by a computer text which the office secretary tells me are not valid.When I call to find out what the problem is I get a run around that they can not get parts, they are still welding ( this has gone on for one month). It is fairly clear that they either do not know what they are doing, or they work on projects that bring in more money and my car gets put on the back burner. Neither of these options are very good. It appears I will probably have to get an attorney to get my car finished. I write this review to warn others about this business and to choose another repair shop for their car

  Joe Hudson's Collision Center

  Date: 04/14/2025

  Thank you for the opportunity to respond to this customers concerns. The repairs to the vehicle indeed took longer than we originally anticipated, and this understandably caused her ongoing frustration. We understand the resulting inconvenience, especially given the extended timeline and the multiple revised completion dates. We have prioritized these repairs and are nearing completion, however there is still a front bumper mounting bracket that we have been unable to obtain. This part is necessary to install the front bumper cover which must be completed prior to vehicle delivery. The bracket has been ordered from multiple suppliers and we will utilize whichever bracket arrives the earliest. In the meantime, we have completed all repairs that can be performed without the bumper cover installed to ensure the vehicle can be delivered as soon as possible. To address the customers concern of increasing rental vehicle expense, we have committed to paying 100% of the rental vehicle costs beginning March 31st until the repairs are completed. We value every customer, regardless of the size or cost of the job, and we are committed to completing this customers vehicle with the same level of care and quality as any other repair.

• Review fromTrish V

  Date: 02/01/2025

  We never did have any issues with this place when it was A&E, but I had side rear damage on my truck. They took their sweet time fixing it and not communicating with myself or the insurance company at all. If I ever needed an update I had to call. They were not responding to my emails, and hardly giving me any updates even when I called. This repair took 6 weeks for a 3 week job. My truck sat there for over a week "ready"... My tool box was not put back on my truck and they had to find it, and they killed my battery. If I wouldn't have turned my truck off in the parking lot to make sure it started when I left then I would've been getting a new battery. They knew the day before it had to be jumped, and had to jump it to put the tool box on, and that's why I shut it off because I saw that. a simple pickup and go took 3 hours due to all the issues.

  Joe Hudson's Collision Center

  Date: 02/07/2025

  Thank you for the opportunity to address this customer's concerns. **************** has worked with her to ensure her complete satisfaction. As part of the resolution, we are providing a new battery with an applicable warranty. Customer satisfaction remains our top priority, and we are pleased to have reached a positive outcome for this valued customer. We sincerely appreciate the customer's patience and cooperation throughout this process.

• Review fromLester H

  Date: 01/22/2025

  Very poor quality of work when you reach out to corporate they ignore you once they receive your money. They're done with you 2 months now and still my car is messed up. Good luck with this corporate body shop.

  Joe Hudson's Collision Center

  Date: 02/10/2025

  Thank you for the opportunity to address this customer's concerns. Our store and field management teams have worked closely with Mr. ********** to ensure his satisfaction. **** has provided multiple options to resolve his concerns, including inviting him to bring his vehicle to any **** location for service or allowing him to choose a non-JHCC facility, with **** covering the cost. Additionally, we have offered to cover a rental vehicle for his convenience. Mr. ********** has informed us that he will be taking his vehicle to a non-JHCC facility in ************, **, for the necessary repairs, which **** will fully cover. Customer satisfaction remains our top priority, and we are pleased to have reached a positive resolution. We sincerely appreciate Mr. ************ patience and cooperation throughout this process.

• Review fromLance H

  Date: 11/30/2024

  Terrible experience as I received zero communication from their staff, as well as, an initial estimate of ***** then. Days later it went to over $16,0000. I went to simply get my vehicle to go somewhere else and when I arrived I found my front windshield busted, parts missing and my key fob broken into pieces. DO NOT use this company.

  Joe Hudson's Collision Center

  Date: 12/05/2024

  Thank you for the opportunity to respond to these customer concerns. The Area Manager has since spoken with the customer to personally address these issues. The customer will return his vehicle to the shop, where we will replace his key fob, windshield, and corner trim at our expense. The required parts are currently on order. Our Area Manager is working with the customer directly to ensure these concerns are resolved to his satisfaction.

• Review fromLeslie M

  Date: 11/29/2024

  Should have looked deeper into the reviews. Received my car with more problems than before.

  Joe Hudson's Collision Center

  Date: 12/04/2024

  Thank you for the opportunity to address the concerns raised by our customer.Our team performed repairs on the left quarter panel and left rear door, the extent of the accident-related damage. Upon the customers arrival to pick up the completed vehicle, they reported that it would not start and displayed a no key detected message on the instrument panel. It is important to note that this unrelated issue was already present when the vehicle was received for repair, as documented in the pre-scan diagnostic report and a photograph taken at the time of intake. This warning message typically indicates that the battery in the key fob is low and needs ************** assist the customer, we provided guidance on a workaround to start the vehicle by placing the key fob directly onto the push-button start. The vehicle started successfully, and we advised the customer to replace the key fob battery as soon as possible.Subsequently, the customer contacted us to inform us that attempting to manually unlock the drivers door by removing the key from the key fob did not work. In response, our shop manager visited the customers residence to further assess the situation. After evaluating the vehicle, the manager determined that it should be taken to the dealership for a thorough inspection.Upon inspection by the dealership, it was determined that the exterior door lock cylinder had been damaged due to an apparent attempt to force entry using a screwdriver. Additionally, the key fob was found to be inoperative. Importantly, this damage was unrelated to the accident, nor were any repairs performed by our team. As such, the repair costs associated with these issues were deemed ineligible for coverage under the customers auto insurance claim.While these issues were pre-existing and unrelated to the repair work performed, we made every effort to assist the customer. We provided guidance on starting the vehicle, visited her home, and arranged for the vehicle to be towed to the dealership at our own expense for further inspection.We value our customers and take their concerns seriously. We hope this response clarifies the situation and demonstrates our commitment to providing the best possible service.Please don't hesitate to contact us if you have any further questions or require additional information.

• Review fromDonna R

  Date: 11/05/2024

  Car came back with problems it didn't have before drop off. They refused to take responsibility. Immoral company. Please be careful using this franchise.

  Joe Hudson's Collision Center

  Date: 11/06/2024

  Edit - the car was brought in on 9/6, not 11/6 as previously noted.

  Joe Hudson's Collision Center

  Date: 11/06/2024

  The truck came in on 9/6. Was a Farm Bureau repair. The car was pre scanned (pre scan document available upon request) and had no codes. We did repairs to the rt front door , rt rear door, rt bed side. once the car was completed, we did the final scan (post scan document available upon request) and all the lights were cleared and no lights were on. The car was picked up on 9-20. The customer came back stating that the airbag light was on. We re scanned the system (rescan document available upon request). The code was for the passenger seat sensor. We had W&M come out on 9/24. They looked at the car and scanned the system. They found the airbag light blinking but no codes in the system. They recommended to the dealer for checkout they believe is the airbag control module. They stated that every time they have come upon this issue, they ended up replacing the control module. I got with the insurance company, and they requested it to go to the dealer as well. Let the customer know will need to go to the dealer for check out. If we can relate it to the damages the insurance company will pay for it. If not, the customer would be responsible for the check-out and any repairs done. Have not heard back from anyone on the claim since then. The customer called yesterday stating that we need to pay for it since was not on at the time of repairs and is on now after the repairs. Let her know we need to have it checked out and if they can relate it to the claim, we can get the insurance co involved. If they relate it to something the shop did, we will pay for it. The customer does not want to take to the dealer for check out because it may cost her money for the check out. Let her know without the checkout we cannot authorize repairs. I would need to show the company why we would be paying for it. She ended the call after that.

• Review fromMs. M

  Date: 10/01/2024

  I took my car to them because my insurance company USAA had them as a nearby shop to where I work. I dropped the car off to them in late June. I had a rental the time my car was getting repaired. When they told contacted me to informed me that my care was ready, I went in paid and told they I'll come back to pick it up. Well, it was the weekend, so I returned on Monday morning pointing out to them the flaws in the repair and *** stated then that he would get the correct bumper since the after-market wasn't fitting correctly and the bumper is wavy. I reached back out no bumper. I stopped by a few weeks later no bumper. *** stated that he was waiting to hear from **** in which they had already approved to correct the issue on 8/16/24. I called and spoke to *** on 9/6/24 @ 11:22 am and he had stated that the bumper was coming from *********, and it should be in next week. When it gets in, they'll paint it and call so they could proceed to fix it. Well, I stopped by there today on my lunch break, spoke to *** again and no bumper. He then tried to tell me the that the bumper is coming from *** ******, and it should be in in about a week. If I could dispute this claim with my bank I would but it's been over 30 days and *** knows pretty much time has lapsed. It does not take 4 months to get a bumper. They were paid $7,000 I want my car fix correctly or reimburse me. I have my pictures as proof as well. *** ****** can fix my car correct or I 'm taking the next step because I document everything.

• Review fromDonna O

  Date: 09/05/2024

  I had an accident regarding the bumper on my car on May 24, 2024. My ins required estimates. I got two estimates, one for $7300 and one for $2700 and sent them in. Unfortunately, my ins required an estimate from *** ****** Collision. *** ****** required an appointment to give me the estimate. On the day of the appt, *** ****** gave an estimate of $1600 and I was told the repair would take about a week, so my ins recommended this body shop. The soonest appt to start on a Monday was July 29. On July 29, *** ****** did another estimate of $7300 and said it would take weeks for the repair. I questioned the difference in estimates and was told the first estimate was for pictures only and that they had to take the bumper off, essentially taking the car apart for the estimate. The other two estimates did not do this but gave estimates on the spot. When my ins received this new estimate, they totaled my car, a 2013 Buick Lacrosse. I chose to retain the vehicle as the damage appeared minor.. When I asked to pick up the car, I was told it would take a couple of days to put it back together and I needed to pay $200 for that. I did pay the $200 and picked up my car later which was August 9. Today I received notice from my ins that they had paid *** ****** $210. I assumed this was for the $200 I had already paid, as I had already met all deductibles. I called *** ****** and was told that the $210 was for them to take the car apart and the $200 I paid was to put it back together. This has been the craziest experience. I felt like this was certainly a scam to get more money. The damage to my car was the bumper and quarter panel. Actual operation of the vehicle was not altered. *** ****** put a s**** in my bumper. The other estimates were from reputable companies with excellent BBB ratings and neither took anything apart to give the estimates. I found *** ****** Collision very difficult to work with, as they chose not to return my calls.

• Review fromElizabeth B

  Date: 08/13/2024

  Picked my car up, no one looked it over with me. Battery was dead. Let me pick my car up unfinished. (Apparently a part didnt come in until AFTER they had me pick my car up.) One of the covers under my hood came up missing. Said it probably got thrown away. ******** that worked on my car quit and was blamed. I didnt realize there wasnt any accountability from the business in an auto shop. *** had to call twice about them ordering the cover part; each time ive waited two hours for a call back. Both times i ended up being the one to call. Maybe by the end of the week i can waste more of my time and get this officially done with. It sincerely feels like no one cares, that its just another day- and honestly with all the complaints on ****** ive seen about their total lack of communication with others, yep. Just another day to them.