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Business Profile

Apps

TextNow

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TextNow's headquarters and its corporate-owned locations. To view all corporate locations, see

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TextNow has 3 locations, listed below.

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    • TextNow

      420 Wes Graham Way Ste 200 Waterloo, ON N2L 6R2

    • TextNow

      1 Sutter Street, Suite 800 San Francisco, CA 94104

    • Text Now Wireless

      1 Sutter Street, Suite 800 San Francisco, CA 94104

    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Samran I

      Date: 18/04/2023

      I recently had the misfortune of trying to use the live chat support for Text Now to address login issues, and I must say that I was extremely disappointed with the experience. The support team was ******* ***** ** ********, failing to provide any meaningful assistance or resolution to my problem. The first issue I encountered was the long wait time to connect with a support representative. I had to wait for more than 30 minutes before I was finally connected with someone, which was frustrating and time-consuming. Once I was connected, the representative was unhelpful and appeared to lack any knowledge or understanding of the issue at hand. They seemed to be following a scripted response rather than attempting to engage with me to understand the problem and offer a viable solution. Despite my attempts to explain the login issues I was experiencing, the representative was unable to provide any meaningful assistance. They offered a few basic troubleshooting steps, but none of them worked. When I pressed them for more assistance, they simply repeated the same steps again, as if they were reading from a script. ******** ** ********** **** *** **** *** **** **** ******* *** * ******** ***** ** ***** The representatives were unresponsive, unhelpful, and lacked the knowledge and expertise to address my login issues. * ***** *** ********* ***** ******* ******** ** ****** ** **** ** ********** **** *** ****

      TextNow

      Date: 08/11/2023

      After reviewing the case, it appears that the account was being leveraged outside of TextNows' supported areas. Therefore we are unable to re activate the account at this time.

    • Lisa R

      Date: 09/08/2022

      Worst company ever, live chat is a joke. Ordered a SIM card 8-2-22, 8-8-23 they send me a email saying activate the new sim. Even my text now account says this. I have not received any SIM card. Tried three days to live chat, day three I got someone, then told my name doesn't match the account. How is that possible, I only have one name. Incredibly frustrating, this company is awful, no way to contact support except "live chat". I want my acct deleted, I will never use this again.

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