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Business Profile

Apps

TextNow

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TextNow's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TextNow has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TextNow

      420 Wes Graham Way Ste 200 Waterloo, ON N2L 6R2

    • TextNow

      1 Sutter Street, Suite 800 San Francisco, CA 94104

    • Text Now Wireless

      1 Sutter Street, Suite 800 San Francisco, CA 94104

    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Carlo M

      Date: 23/11/2024

      I purchased TextNow $5 sim card. It worked for a couple of days then it stopped. No info in the app on what happened. Back and forth with reps (via email after I complained ** *********) yielded no results. No information on why my service was stopped. As a resolution I was told to start the entire process again using a different email account for service. Why, so we can go through the same nonsense once more? No explanations, no refunds.

    • JENNIFER A

      Date: 30/08/2024

      Disabled my business phone # without warning and cannot rectify (through appeal) in less than 5 days. I have no way to know if any patients are trying to contact me. I've tried reaching out to the number and I'm getting no feedback that a call or text was placed. How is this legal???

    • Suesana D

      Date: 29/07/2024

      This service is Horrible. I am being charged for services I never authorized. Online customer service is not helpful at all. I was online holding for over 45 minutes to chat with a "customer agent" that provided no assistance at all.

    • Timothy S

      Date: 04/04/2024

      **** *** ********** * ****** Many companies based in the USA will NOT ACCEPT the phone number they assign to you, (the company is based in Ontario Canada) They ALSO do not delineate in their billing statements which credit and debit cards they accept. They ALSO have an encyclopedia of fine print about what they can be used for and how they are to be paid, which they do NOT share BEFORE you sign up. I'm waiting for a refund from them NOW. ** * **** *** ** ** ***** **** **** ****** ***** **** ** **** * **** **** ** ***** *** **** ** *** ******** ***** ******* ** ***** ** **** **** ********* **** *****

    • Jonathan W

      Date: 16/02/2024

      Yet another long-term Text Now user dissatisfied and ********* disconnecting. ** ****** *** I are yet two other individuals that have encountered problems with TextNow allegedly claiming violations of their TOS or terms of service agreements when nothing of the kind has even happened. This is very arbitrary and capricious and extremely unfair of Text Now to do this. We are now at the point where we cannot even use TextNow service to text each other or even call. Text now has lost my loyal customer service to them because of their nonsense and **  tactics. Text Now get it together ****** *** **** **** ****** ******** *****  ** *** *** *** ** **** *** ******** **** *** *********** *** **** **** ***** ********* *** ******* *** *** **** ** *** ** ********* **** ******* **** ******** ***** If there are no TOS violations you need to stop *****. Or **** your artificial intelligence mainframe server systems that monitor and fabricate false evidence against your customers. Enough is enough. ** ****** *** **** ** ****** ********* **** **** ******** ******* *** ** ** ***** ******* *** ***** ** *** ** *** **** ** **** **** *** *** ** *** ** *** ***** *** **** **** ** **** ****

    • Anthony K

      Date: 24/11/2023

      After my payment period is up I won’t be renewing the app. I was texting my buddy about guitar kits we were working on and sending him links to companies I’ve ordered from . I then get a text my account was disabled and I was breaking the rules. Nothing ******* except sending links so he can order another kit to purchase. Then after we can’t even text each other. Customer service is also between 10 am and 530 pm only so no resolution can be worked out!

    • Lisa H

      Date: 05/11/2023

      THIS APP IS ************ ALLOWING PEOPLE TO STEAL MY ******* PHONE NUMBER AND CALL & TEXT OTHER PEOPLE HARRASSING THEM! **** ** ******* *** IM CONTACTING A LAWYER!!!!!!

    • Theresa R

      Date: 12/09/2023

      After 3-4 they randomly disable account for no valid reason ***** ******** ******* ** ****** **** **** *****. I lost irreplaceable pictures and conversations.

      TextNow

      Date: 08/11/2023

      After reviewing this case, it appears that the account is currently enabled, and is being used by the case owner.

    • Adam Y

      Date: 12/09/2023

      * ****** **** ******* ** ********. Customer service is ran by cold shouldered reps that don't care about the customer. They will disable your account for no apparent reason. Don't use this APP it is complete garbage!

    • Howard S

      Date: 15/05/2023

      * **** **** ******* ************** ******* *******!

      **** *** **** ***** *** *** ****** *** ***************

      They have purposely and deliberately Removed My Account and Phone Number
      for No Legitimate Reason back on Sunday, May 14th, 2023 and when You
      contact their Disgusting, S..T Customer ** Service Department, they will
      Always Send You A Form Letter Falsely Telling You That You Violated
      Their Terms Of Service!

      However, they Never Show You Exactly What You May Have Done Wrong
      ******* **** *** ***** *** They Just Want To Encourage You To Make The
      Same Mistake, Over And Over Again Until You Give Up On Using Them!

      That Is What Happened To Me!

      You Will Never Speak To Anyone In Their ****** *** *****, Customer
      Service Department because they are Not Here To Help You!

      Their Customer Service Department Will Never Reverse A Closed and/or
      Disabled Account Once

      They are Only Here To Allow You To Make Repeated Mistakes Without Ever
      Knowing What Your Mistakes Are!

      ******* ***** ** **** **** *******

      If I Go Speeding On The Freeway and Get Stopped By The Cops, the Cop
      Will Tell Me How Much I Have Gone Over The Limit which is Complete
      Honesty in which TextNow is Lacking Drastically!

      They have Removed My Account And Phone Numbers About 4-5 Times By Now
      and I have had More Than Enough With Their Games!

      Mr. Derek T., Chief Executive Officer ****** ** ******* *** *** * *** *** *** ***** ***** runs the company, however, ** ** ****** ** ** ***
      Never Responds To My Messages!

      **** * ******

      He does Not Care About His Customers At All *** ** * ****** *** * ********* **** *** **** ***************

      ********* ** *** ************ ****** **** * **** ** *** ****** **** **** ****** ****** **** ******* ******** ******* ********** ******** ** **** **** *** **** ********* *** ******* ******* Thank You.

      Thank you.





      ****** **** *****
      Angry, Upset *** ****** *** Ex-Customer Of TextNow

      *** * ***** ***** ********* **** ******* ** ******* *** *** ***** **** ******** **** ******

      TextNow

      Date: 08/11/2023

      After reviewing this case I can confirm that the account has been renabled for use.

      Howard S

      Date: 13/11/2023

      i have no idea what that means? renabled for use for ME or for who?

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