Reviews

This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nordik Windows & Doors has 4 locations, listed below.

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  Nordik Windows & Doors

  1365 Bonhill Rd Mississauga, ON L5T 1M1

  
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  Nordik Windows & Doors

  556 Bryne Dr Barrie, ON L4N 9P6

  
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  Nordik Windows & Doors

  353 Arvin Ave Stoney Creek, ON L8E 2M6

  
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  Nordik Windows & Doors

  10 Estate Dr Scarborough, ON M1H 2Z1

  

Review Details

• Review fromAri S

  Date: 29/08/2022

  Completely regret spending my hard earned money with this company. Installation was done April 2021(the better word to describe the installation is Butchering), and we are now August 2022 and am still waiting for deficiencies to be completed! They have been in and out of my house several times, to fix some of them but have yet to come with a proper trim for 1 window(of which they have measured at least 4 times!) and a screen for another window(which they have also measured at least 4 times!). I understand the world was not normal the last 2 years, but this is now gotten to a point of Incompetency! The sad thing is, they were paid in full! We get automated emails once in a while stating that they have not forgotten about us....What is it going to take to finish this Job? Some of the people who have come to service the deficiencies have been great, but even they don't understand why our job is not getting completed! Their Customer service is something to be desired as there is no explanation as to why this job isn't getting completed. We have over 20 more windows to change in our house, am I going to award the business to them????

• Review fromDeede L.

  Date: 28/08/2022

  We had 11 windows and sliding doors installed, and waiting for the front door to arrive in a month. The front windows were installed in a day and they turned out beautifully. The team we had was professional, friendly and courteous, they were experienced and cleaned up afterwards. The back windows were installed by a different team, made up of an inexperienced person training a new staff member. The back windows and sliding doors were a mess, bad caulking, dented capping, window not centred, window installed upside down. My husband dealt with the office to arrange the original team to return and fix the shoddy work. A date was made and the original team Scott and Darcy, came and saved the day! Thanks guys you are the best :) I was disappointed the back was done poorly, but very pleased that the problem was resolved quickly.

• Review fromItalia D.

  Date: 24/08/2022

  Best Service ever. They are with you every step of the way. Very professional. We placed our order early June and was told the doors would not arrive till December. Our door did not close properly so we were very worried about safety and losing heat in the winter. Our salesman Chuck informed the manufacturer about our situation but no guarantees. He continued to call the mfg to push the order through and we received our patio doors mid August and installed. The techs were professional and the workmanship was excellent. Quality of doors are top notch. ** ****** ********* ****. Thank you to the Nordik team and especially our salesperson Chuck.
  

  Nordik Windows & Doors

  Date: 03/10/2022

  Thank you so much for sharing, we are very pleased to hear you are happy with the new doors and the service received from Chuck and the rest of the Nordik team!

• Review fromLorna S.

  Date: 20/08/2022

  It was an absolute pleasure meeting and speaking with Katiely. I really appreciate her transparency. The information she provided to me was extremely relevant and helpful to guide me to make the pertinent decision as required. She is easy to talk to and was simple the best of all the other agents. * **** *** ******** ** ********* *** *** *** *** ******
  

  Nordik Windows & Doors

  Date: 29/09/2022

  Hey there! thank you for the fantastic feedback from your time working with Katiely! We are thrilled that you were able to work together and find the right window solution for your home!

• Review fromZiad S.

  Date: 18/08/2022

  Very pleased with the work done by Mr Tommy A. regarding the installation of our back door. Very professional.
  

  Nordik Windows & Doors

  Date: 28/09/2022

  Hey thanks for the great review and for letting us know how pleased you were with Tommy's work!

• Review fromKristina J

  Date: 17/08/2022

  We put our order in with Nordik Windows and Doors for a new front door last November to be told install would be May. Understandable as I am well aware of supply chain issues. Come May we were told September was the new install date. But if we paid for a more expensive door, we can get it installed by august which we did as we wanted this done. We ended up getting a call in June that the door was ready to be installed. On install date, we noticed a manufacturer issue where they measured and cut wrong so the side light window is crooked. We're told someone would come back the next day to fix it... it's been 2 months. And because the original installers thought it would be fixed immediately, they didn't seal the outside of the doors and yellow jackets decided to make a nest inside. Husband ends up getting stung in the face, and we had to stop using our front door. Followed up almost every other day and we kept getting the "we're working on it" or "the manufacturer isn't getting back to us". Frankly, that's not my problem. Oh, and to top it off, they cashed my Cheque for payment on a door that's NOT done. Now, it's in the "CEO's hands" and we're waiting to hear. Never using this company again *** **** **** ******** ** ***** ***** ** *****

• Review fromGlen G

  Date: 15/08/2022

  This is the third time trying to put in this complaint. Contract #*** ***. Condensed version. Ordered windows in Aug. 8-24 Installed Feb 9-11, Feb 9 install was canceled because of installers flat tire. They showed upon the10 and 11 and started the install but only got the inside done. Feb 13 they booked for service for Feb 18 and demanded money. Feb 18 cancelled because of weather. Rebooked for Feb. 22 ccancelled because of icy conditions. March 28 salesman told me he orsered new windows because he told me the windows were defective Mar 30 booked for Apr 2 and payment was demanded. I sent pictures of defects, installer also took pictures of defects they were well aware of all the issues for 2 months. The outside of the house has been exposed all this time. The installer showed up in the afternoon obviously not prepared to finish the job but to demanded payment. We have yet to see a printed bill. The office called to say the installer told them I refused to let him do the job. Not true the house has been exposed for months now with woodpeckers pecking at the frames every morning. We're talking 13 windows. April. 6 the manager was going to inspect the windows. I was feeling well and was afraid I had covid. Understandably the manager decided not to enter the house. April 14 2 managers showed up, one from stoney creek and one from kitchener. The mangers agreed there were defects with the windows and decided reglazing would fix the problems. April 21 office called to cancel the outside capping because it was raining. April 30 installer was guilted into showing up to finish the job. After he was done I noticed there were a lot of windows not cocked properly and the finish wasn't what I ordered, again asked for money but no bill. The contract states I ordered full frames on the windows and spect I got inserts but how do I know without seeing a bill? They are suppose to show up tomorrow for the repairs, we'll see how that goes. To sum up 4 months in and still waiting

• Review fromAlice A.

  Date: 15/07/2022

  The experience from the date of contract is your nightmare begins , the salesman not confirm the installation date, unneeded to keep calling for the date for installation. The installer came to break your drywall and installed 2" trims can't covered your existing trim marks , he did half of the job and forced you to pay on that night, otherwise he can't leave your house as per their rules . When you call to complaint must be waiting for an hour . I waited another week for the installation but the installer didn't showed up without notice . Then I made up my mind to change the other installer , one of the window with incorrect measurement needs to wait another 3 weeks . Finally , my job has been tortured for a month in messy condition. Even though the salesman is not responsible for the job after signed . The first installer isn't professional to perform his job and did a lot of damage to all drywalls, I did appreciated to Jennifer Craig helped me to solve the problem and the second installer fixed the damaged drywall.
  I couldn't sleep once this contract was signed till the job has been finished . This Company's name is unforgettable in my life. *************************************************************** ************************

• Review fromWilliam A.

  Date: 16/06/2022

  Sales associate (Tony) was prompt, professional and even offered advice outside of the scope of his product/service. If this is an indication of their service then I look forward to providing a review after the project completion. My only concern is the long lead time for providing the window, hopefully this can be improved to expedite the project.
  

  Nordik Windows & Doors

  Date: 29/06/2022

  Hello there! Thanks for the very nice comments and feedback from your ordering process with Tony. We're very pleased to hear he was able to find the right fit at the right price for you. Production lead times are certainly longer than they used to be, we wish they were quicker as well, but at the same time we want to provide you with the most accurate and realistic timeframes so that you can plan accordingly.

• Review fromChad C

  Date: 15/06/2022

  We had 2 (very large) windows made and installed by Nordik Windows. The old ones were original to the house and were drafty and severely outdated. Our new Nordik windows are not only stunning, but we are already noticing that our air conditioning is running less and there are no more drafts. The installers Matt and Paul were fast, thorough, polite, cleaned up after themselves and just simply did an amazing job. The trim and capping are flawless. We look forward to having Nordik replace the rest of our windows and doors in the near future
  

  Nordik Windows & Doors

  Date: 23/06/2022

  Hey Chad, thanks for the great comments and feedback from your window replacement! We'll be sure to let the installers know how pleased you were with their work, we're sure they will appreciate the shout out. We are looking forward to working with you again when you're ready to take on your next project. Thanks again, enjoy the new windows.