Reviews
This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
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Review fromBen R
Date: 26/05/2025
I had all my windows and doors installed by Nordik. It was a pretty big project and some issues can ultimately be expected. All of my concerns were completely taken care of to may picky satisfaction. I can definitely say that customer service is pristine at Nordic and would definitely recommend them.Review fromTom D
Date: 23/05/2025
I met with ***** this morning regarding purchase and installation of a Patio Door at my residence. I found ***** very professional and informed about the product I was interested in. I placed the order this afternoon and look forward to the supply and installation. *** *******Review fromDenise F
Date: 20/05/2025
Subject: Complaint Regarding Installation Service and Follow-Up I am writing to express my dissatisfaction with the installation service I received from NORDIK WINDOWS AND DOORS. The caulking work around the windows and doors was poorly done—bubbly, overly thick (at least an inch), and visually unappealing. When I raised this issue, I was told that this was the best that could be done, which is unacceptable given the product’s quality and the price paid (over $34,000!). I requested a different installation team, yet the same team returned. They were unprofessional and **** during their visit. Additionally, communication throughout this process has been extremely frustrating. Responses to my questions were significantly delayed. Despite my request that all future communications be directed to my husband (provided his contact number), I continued to receive the calls myself, oftentimes weeks after the questions were posed. We expected a resolution to the substandard installation work and lack of professional handling of customer communication, however, this was not the case. We now need to hire someone else to come in and redo the caulking at our expense (over $2000). ** ******** ********* *** ** *** *** ****** ******* *** ***** *** **** ******* *** ****** ******
Nordik Windows & Doors
Date: 26/05/2025
******, Thank you for sharing your concerns. We’re sorry this experience didn’t meet your expectations, and we acknowledge your frustration with both the caulking and the communication throughout the process. That said, we remain confident that the installation was done to industry standards, using the correct method to ensure long-term weather protection—particularly on rough, wide brick where a broader caulk bead is necessary. This was explained during the follow-up. We understand you didn’t find the finish visually appealing, and we regret that the resolution offered wasn’t satisfactory to you. Your feedback has been noted, and we’ll use it to continue improving how we communicate and support our customers.Review fromPam F
Date: 26/03/2025
Great experience so far. Booked an appointment online, and met with sales consultant ****, who was a big help in ordering my window. Communication by **** and the company has been excellent. Follow up emails received after the appointment was made, and after I ordered the window, were very helpful to keep me informed on next steps. Just waiting on delivery and installation.Nordik Windows & Doors
Date: 27/03/2025
Thank you for sharing your experience! We’re glad to hear that Levi and our team have made the process smooth and well-communicated so far. Keeping our customers informed every step of the way is a top priority. We appreciate your trust in us and look forward to delivering and installing your new window soon!Review fromRebecca W
Date: 19/03/2025
I had a very positive experience with Nordik and the technicians who installed a replacement window. ****** called ahead and let me know what time he would be arriving. ****** arrived with **** and in no time the replacement was done. They were efficient, courteous and knowledgeable. Would recommend. ******* *Nordik Windows & Doors
Date: 20/03/2025
Thank you, *******! We’re glad to hear that ****** and **** provided efficient and professional warranty service for your replacement window. Clear communication and quality work are what we strive for, and we appreciate your recommendation!Review fromLen N
Date: 17/03/2025
It took me several months to decide which company I was going to have replace 2 bay windows in my house. I am very happy that I decided on Nordik. The sales person, ***** ******, clearly explained the quality of the windows and took initial measurements with a follow up for more specific measurements before production as well as to confirm the price on the quote. Nordic kept in touch with me during this initial process. The installers who came were very professional. I was impressed with how organized and careful they were in removing the old windows and how meticulous they were with the installation including the trim on the new windows. We were more than impressed with the quality of these windows and that they were so expertly installed. I would absolutely recommend Nordik to anyone based on our very positive experience. *** *********Nordik Windows & Doors
Date: 18/03/2025
Thank you so much for sharing your experience, Len! We're thrilled to hear that from the initial consultation with ***** to the installation process, everything went smoothly and met your expectations. We’re so pleased you’re happy with your new bay windows—they’ll not only enhance the charm of your home but also greatly improve its energy efficiency. We truly appreciate your recommendation and look forward to continuing to serve you in the future!Review fromDenise H
Date: 16/03/2025
I would highly recommend Nordik windows. The 2 gentlemen that came to the house were professional and courteous. They did a great job of installing all the windows. They were also very clean and tidy. I would highly recommend Nordik windows!Nordik Windows & Doors
Date: 18/03/2025
Thank you so much for your kind words! We're thrilled to hear that our team made the installation process smooth and professional for you. We take pride in our work, and it's great to know that the crew met your expectations. We hope you're getting excited for your new door to be installed soon too! If you need anything else, don't hesitate to reach out.Review fromRoxanne C
Date: 05/03/2025
Not only has Nordik windows provided fantastic Windows throughout my home but almost two years later when I had a crack in the window the process was seamless to have it replaced - no hassles whatsoever. To make an already great situation better the gentleman that were sent out to replace the window were not only professional they were courteous they were clean and tidy and did a fantastic job. Would highly recommend Nordik windows!!Nordik Windows & Doors
Date: 07/03/2025
Thank you for your kind words! We're thrilled to hear that your experience with our warranty service was smooth and hassle-free. Providing top-quality products and service is our priority, and we're glad our team delivered. We truly appreciate your recommendation!Review fromCatherine L
Date: 03/03/2025
I purchased a new front door that I absolutely love from Nordik in Sept 2022. Recently I noticed a draft coming from the bottom of the door. I called and was really impressed by the speed and effectiveness of their warranty service. The sweep had warped and has now been replacedNordik Windows & Doors
Date: 04/03/2025
Thank you so much for your feedback! We're thrilled you love your Nordik door and happy to hear our warranty service was able to quickly resolve the draft issue. We appreciate you bringing it to our attention, and we're committed to honouring our 25-year service commitment to you.Review fromO'Neil B
Date: 19/02/2025
Thanks to the Nordick team Kate C. and Trish A. for making this a great shopping experience, I am very happy with my new windows, the both of them were very professional and knowledgeable, I recommend Nordik to anyone looking to buy windowsNordik Windows & Doors
Date: 20/02/2025
Thank you for the amazing feedback! We’re thrilled to hear that Kate and Trish made your experience so enjoyable. Their professionalism and knowledge truly make a difference. We’re glad you’re happy with your new windows and appreciate your recommendation!
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