Reviews

This profile includes reviews for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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goeasy Ltd has 367 locations, listed below.

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  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
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  goeasy Ltd

  155A - 499 Main St S Brampton, ON L6Y 1N0

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  easyfinancial Services Inc.

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

  
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  goeasy Ltd.

  124 920 36 St NE Calgary, AB T2A 6L8

  
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  goeasy Ltd

  16, 1500 Cranbrook Street N Cranbrook, BC V1C 3S8

Review Details

• Review fromRandy W

  Date: 15/03/2023

  Fantastic group of people , very helpul in every aspect . Especially when i had my heart attact , they cleared the loan for me because of my extra coverage .

• Review fromJuma M

  Date: 21/01/2023

  ************* ** * ***** I dealt with Lawrence branch, I paid all my money and they didn't want to update my account. They are very expensive
  **** **** **** **** ************* **** **** *** **** ****** **** ********

  goeasy Ltd

  Date: 12/05/2023

  Easyfinancial is part of the goeasy group of companies and has helped millions of Canadians on a path to a better financial future. We apologize there was a small delay in processing the payment, to address this, the payment was backdated to the effective date and corrected. We are happy to see that we were able to help you with multiple loans when the bank was not an option and wish you continued success in repairing your credit.

• Review fromSarah R

  Date: 21/10/2022

  Working in the past with them it was ok, but now I’ve been left completely in the dark for months. They won’t return my calls or emails to give me my debt consolidation loan application status, and I think that’s Terrible for customers to be left so in the dark. I’m frustrated not knowing as they did say I was approved so I’ll be trying a different company.

  goeasy Ltd

  Date: 20/01/2023

  We appreciate the feedback regarding your experience and apologize if we failed to deliver the best customer service experience. We see that you have decided to trust us once again and have proceeded with a loan recently. We appreciate the 2nd chance to help provide you with relief.

• Review fromPam D

  Date: 07/10/2022

  They add services you don't want. Know that you're in a vulnerable position and now even though I've paid over the amount borrowed they say I still owe half. Got a breakdown and many months they applied zero to my principle balance. That makes absolutely no sense. Have been trying to reach my home branch for months and they won't call you back. Although I'm sure if I skip a payment they will.

  goeasy Ltd

  Date: 06/12/2022

  We appreciate the feedback and the review, we are sorry that you are experiencing frustration with your loan, services are discussed and not included in the loan without consent from our customers, and then signed for in the loan agreement. A loan balance will be affected by missed or late payments, as interest accumulates daily, if a missed payment is not made up in a timely manner the loan will be subject to further interest accumulation, please see the terms and conditions section of your loan agreement, for further understanding our customer care team is also available to help you with your questions, give us a call at ###-###-####, we're here to help.

• Review fromCarm H

  Date: 18/08/2022

  Easy Financial will not share my account information with me after numerous requests over a two month period. They claim to offer me a new repayment plan and act as if they are negotiating with me only asking me to make a good faith payment - yet they keep shuffling me to a new agent who threatens me of legal action because I have not made a payment during this time. But they are GoEasy is the reason I have not made a payment - not telling me how much or when to pay. Easy Financial has offered me a new repayment plan but will not clearly present the terms of this plan to me. I have asked them many times to send me the terms of their offer and the details of my account so I can consider whether to pay the whole account off in one lump sum or if I would rather take their offer of a new repayment plan. They just will not send me these details so I can make an informed and appropriate decision. They wont give me the details of my account nor the terms of this plan they are offering and this runaround is the only reason I have not made any other payment. Also, every time I request information about my account they don't respond and then a new agent contacts me starting from the beginning all l over again threatening me with legal action again and acting as though I am late on paying and will go to collections but they are causing the late payment status by telling me that they want to get me on a new repayment plan and have only asked me for a good faith payment at this point. They are passing me off to a new agent every time i request any information about my account or their supposed offer to me. It has been impossible to have them share any clear details with me and instead of presenting info to me they send me a contract to sign with a 48 deadline with no advance notice that will show up in my inbox while i am camping out of internet range so even if i wanted to sign a contract I would not be able to. **** *** ****** *********** ** ******** **** ****** ***** *******

  goeasy Ltd

  Date: 23/09/2022

  easyfinancial wishes to thank the customer for reaching out with their concerns and apologize for the frustrating experience they have faced. As each account is unique and the customer's reason for delinquency or payment issues varies, there is many options for account solutions. This can lead to multiple offers being provided to a customer but this is meant to be provided in effort to support the customer but can be overwhelming at times. It can be confirmed that all the customer's questions and concerns were answered with detailed communication and interactions with the Manager of the goeasy Resolutions Department. All adjustments have been made moving forward and the customer has confirmed they are comfortable with the loan agreement and obligations going forward.