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Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purolator Inc has 58 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 118 Customer Reviews

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    Review Details

    • Bassam S

      Date: 06/12/2024

      ************ They Picked up my order on Nov 30th - Estimated Arrival December 9th . No updates till Today and the update is “ Delayed in Transit Due to a missed connection “ Tried to call them email them text them no one replies. They are very unprofessional. Waited on the phone for 2 hours for the Customer service agent to pick up the phone and hang up the same moment. I am really frustrated and disappointed. **** * ******* ** ****** **** ****** *** *** **** *** * ****** ******** ******* *** *** **** ******** * **** ** ***** **** ******* ******** ** ******* ****** **** ** * ***** ** ****** *** *** ******* * ****** ** ***** **** ********* *** ******* **** **** *** *** ** ***** **** ******* *** *** **** ******* ** how to reach to a representative? How to file a complaint? If I don’t get my package by the expected delivery date * **** **** ******* ******** ********** *** **** **** ** ** ********* ******* *** ** *** **** **** **** *** ************ **** ********* **** ******* **** *** **** ** ***** *** *** *** ********* ** ** ******** ** **** ********* **** ********* *** ***** ******* **** *** *** * *** **** *** * *** ****

    • David A

      Date: 06/12/2024

      Package was supposed to be here well over a week ago, shipping from Burlington Ontario to Bright Ontario,tracking never left facility and agents keep disconnecting me when I request an update. No feedback, nothing. ** * ***** **** ** **** * ******

    • Charlene S.

      Date: 05/12/2024

      IMPORTANT- MEDICATION DELIVERY!! Package delayed by several days. Conversation with manager Aleesha (sp) was frustrating and didn't resolve in resolution. Parcel sent on Monday and had all my medications in it. Delay resulting in not having meds to take that I MUST take daily and haven't taken in 3 days now due to Purolators inability to ship on time and being told is due to the sheer volume. When a Customer tells the manager it is regarding IMPORTANT MEDICATIONS that are a late and are a MUST HAVE hearing about sheer volume is unacceptable. I am now on day 3 without them *** ** ******* ******* *** **** ******* ** *** ****** ****. Letter sent to Purolator. While I type this I am on hold again and fear they will not make it on the truck again today. Again this is unacceptable! Please contact me asap with resolution and assurity they will arrive today! Given the nature of the shipment and the lack of care regarding the contents, please note this will be brought to the attention of the media and a formal public complaint will be filed. It is also ******* unacceprable to know the meds went from London to Etobicoke them to Owen Sound ( 1 hr from me!!) resulting in them sitting in a cold truck for days thereby affecting their effacacy. ******! As I write this on their ******** "contact us" I receive this......"Hello ********, thank you for reaching out and our apologies for the situation. We have reached out to the depot to request an update on this and unfortunately this is not out for delivery today. We do advise you contact the shipper and/or your healthcare provided to make alternate arrangements at this time. Our apologies for any inconvenience the delays have caused. - ****"

    • Richard C.

      Date: 26/11/2024

      **** ** *** *** ** ***** ******** ******* * **** **** ***** ****. I have two shipments that were supposed to be here yesterday, according to tracking they were here but then left and kept going. ***** ****** *** ******** ******* Not tracking doesn't say when I will get it, i can get a hold of anyone. I would never use this company on my own. ****** * *** **** **** * ******* ** *** *** ***** ********* * **** *** ***** * ********* ******* * ******** **** ***** *** ** *** ** *****

    • Munir M

      Date: 22/11/2024

      Bad service, you have to wait the whole day waiting for the package, because they don't give you a window for delivery **** ******. And if you missed it the package will go to the main warehouse not the local pick up spot, so will have to wait to 2 days to pick it up from the pick up spot

    • Rod I

      Date: 18/11/2024

      *** ***** ******** ******* ** ******* Delivery personal always use the same tactic and leave a delivery attempt notice when there is a large package. To avoid handling oversize packages, drivers leave a notice asking you to pickup your shipment at their sort facility. Nothing new... I've done this many times when expecting a shipment from Purolator. So a few days ago it happened again, I drove to their sort facility, BUT no one was able to locate the package. I left the facilitry with the promisse someone would take care of that and reschedule a delivery AND nothing has happened since then. Contacted customer service but no willingness to resolve the issue from Purolator's end.

    • Gilbert D

      Date: 18/10/2024

      *** **** ****** ******** ******* **** btw Oct 16 17 18 push to 21 maybe Deliver ****. Thurs. Day we're supposed to delivery my package just 16 at the end of the day I receive another notification telling me it's gonna be the 17. On the 17th, ****** **** ******** *****. The driver just knock on the door it's a house The doorbell is on the door frame Like not ninety nine percent of the time on On? The door why the ****** driver didn't ring the bell. Now we just left a document saying. I have to pick up my package, but I. T pay for delivery. I call back, they *** assure me. It will be delivery today, the 18th of October. I call back just to be sure. It will and the right hand doesn't do what their left hand it will not be delivery today. It's gonna go to Monday oct 21 ****** *** **** ******* **** *** **** ****** ********

    • Aaron L

      Date: 08/10/2024

      Had an espresso machine shipped from Vancouver to our home and it was very obviously dropped along the way. The tray beneath the machine is bent on about a 22 degree angle on one corner, the pump no longer works and it has a real nice wobble. The cost to ship this item was over $300 and we even paid for the additional insurance. However even though you can purchase the additional insurance you are not eligible to make a claim because it's a "Shippers Risk" on a personal item. This is stated on page 31/46 in the terms and conditions pages if any one ever bothers to read them. Hard lesson to learn and hopefully the company that did the maintenance can help us out but Purolator has been the biggest waste of time and most unsupportive company I've ever dealt with.

    • Jeff G

      Date: 04/10/2024

      ****** I give my own experience with Purolator **** **** ******* * **** ****** *** **** **** ** **** **** **** ** *** ** ***** ***** *** ****** ** ******* ****** ** ****** * ******* ** **** ****** **** ***** ********* *** ****** **** * **** ******** ********** ******* Sellers should always be held to account for their decision to use a crummy shipping service. If you've had to pay for a purchase that you never received. . . ** **** ** *** ******** *** *** ** *** **** **** ***** **** *** ****** * ********* * * * *** ** *** ** ***** **** ** *** ***** ***** **** **** **** * ******* ***** ******* *** ********** *** **** *** ****** ***** ********* *** ********* ********** ** **** ** ***** *** *** **** ******** ******* ** ************** ************* ** ************** ************ ** ************** ****** ** ************** ********** ** ************** ****** ** ************** ****************** ** ************* *** *** ** *** *** *** the Canadian seller used Purolator. In my case, my gripe is that Purolator's online tracking page did not: *** Tell me when ***, its US partner, got my package; *** Tell me what the new, *** tracking number was (so that I could take advantage of ***' superior tracking information); or *** Give the option of receiving EMAILS to update me on the parcel's status (including "out for delivery" and "delivered"). ****, ***, *** **** *** ******** ***** *** *** ***** ***** *********

    • Don F

      Date: 11/09/2024

      There website shows that same item arrives at sort 3 times in 1 day . Won't deliver due to road closure won't take detour. 3 excuses for why wasn't delivered . Took back to city 3 days later . **** * ******** ******** *******

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