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Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purolator Inc has 58 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 117 Customer Reviews

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    Review Details

    • Wayne D

      Date: 21/09/2022

      I had a package "safe dropped" by a purolator driver while I was at work. This was witnessed by my neighbor who , after the driver left, collected the package to keep safe until I got home. Purolator claim to require a signature. I at first thought my package was missing and filed a complaint. When they got back to me they claimed I signed for it. Impossible as I was working in a different city. My neighbor witnessed the drop. This means the driver fraudulently signed for me. The company emailed me backing up this fraudulent action. ** **** ** *** ********* ** **** ******* * ***** ********* *** ***** **** ******** 

    • Stephanie J

      Date: 21/09/2022

      Awful experience. Did not receive package and upon calling the customer service, **** **** **** *** 2 customer service representatives essentially yelled at me. They punched my address into the computer and yelled "it has been delivered". Even after I continually said "I know it was not delivered, I was home at the time of the delivery time". After a third attempt, the representative finally sent my case to investigations. A week later, purolator is on my doorstep with my package as they had delivered it to the wrong house. What I had been telling them all alone. No apology either. Will never order with this company again.

    • Colton S

      Date: 02/09/2022

      Purolator is beyond brutal with customer service, their staff goes through the motions via phone calls on updates saying as little as possible with super van time lines. I am a business that order's 1000's of dollars of inventory in a week and constantly packages are lost and or miss sorted going to completely wrong area(latest package started in Ayr On then to brantford sorting facility after that on the day it was to arrive to us on location its miss routed and in barrie??? we are a niagara region company BEYOND RIDICULOUS. Also if your company does make a mistake(Purolator) maybe own it and be respectable on the customer service call. I know next season for my business we will be taking all of our shipping needs to another company either *** or another small shipping company. ******** ********* ****** ** ** *** **** ** ***** *** ***** ******* *** ****** **** ** **** * **** ***** ***** **** **** ** ** **** ** * ****** *** **** ** ********

    • Andrew R

      Date: 30/08/2022

      Excellent service. Package arrived on time and with good tracking info along the way.

    • Gustavo F

      Date: 25/08/2022

      In my case, they always gave me misleading information. They lied about my request to refuse the delivery (after ten days with no package delivery at all). They said they tried to deliver my package, but there was no note of them on my door (another lie?). ***** ******** ******* ***** *** ****** *******. They didn't do what I asked. They ended the chat out of nowhere when I mentioned I was trying to solve the issue before taking legal action. They didn't give me any email or phone number of a superior. Horrible experience with this company.

    • don h

      Date: 20/08/2022

      **** **** * **** ** ********* they will not deliver to rural areas, they hand off to ****** ****. ****** **** will not deliver large packages requiring us to drive to the post office 20km away to pick up the packages. Might as well shop at ******** since I need to be in town anyway. Tracking is useless.

    • The Angry V.

      Date: 15/08/2022

      Extremely **** service reps and tracking information is not updated. ****** *********** ** ** ********** ****** ****** ** **** *******. If you pay extra so the shipping you are wasting your time and money. ** **********

    • John W

      Date: 13/08/2022

      every time ****** uses them to deliver my product and i ended up picking up myself at a Purolator store closed by or cancelling my order if is far. they have my buzzer number but they never use it, they only put a piece of paper by the front door and said they missed me that i wasn't home, but the fact is i work from home and expecting the package, and i have double checked if my buzzer was working properly and is perfectly fine. this has happened so many times and i am sure it has happened to others as well but the question is why are they still in business? they should be out of business or bankrupt! there are so many carrier companies out there and why people still using them? are they much cheaper perhaps?

    • Jillien V

      Date: 12/08/2022

      **** **** **** ******* * ****** ***** The drivers doesnt care. Unlike the drivers of other carriers, they have the initiative to call the customers. Purolator doesnt. And when I called customer service, they didnt care at all that the drivers doesnt care. They just repeatedly told me that they dont give out phones to the drivers. The thing is, I am expecting a delivery today. My mom is the one in the buzzer code. My mom told me that it rang once, not even the whole duration, one ring and then they turned it off. Who can answer a phone call in one ring? What's the use of a phone number listed if they're not gonna call? And their customer service is useless. They wont do anything. And if you ask them questions, they'll hang up. Im even surprised businesses use them as carriers. They're the only ones I know that doesnt call when they cant find the address, or know the buzzer or anything. They dont even leave a notice unlike other carriers. Such a disgrace.

    • Dianne C.

      Date: 05/08/2022

      Purolator, when I lived in Winnipeg, was fine but in the small town I live in now, the sorting facility an hour away needs better people with common sense. Constant missed connections, even when my packages have been there several days.

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