Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 341 Customer Reviews
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Review fromLinda B
Date: 14/04/2025
ABSOLUTELY TERRIBLE!
We bought from Canadian Appliance Service {CAS} at Kenaston Blvd when going into the store no one could be bothered to get up off their chair to help us .
If we hadn't been in a hurry as our fridge freezer had just quit on us, we would have walked out then but they were the quickest delivery we could get.
When the fridge was delivered they said the front door had to come off which has never happened in the past. They took the door off and asked if they needed to take their shoes off
to which we said as long as you wipe your feet well and don't walk mud in it was okay.
They did walk mud though and we were told they would hook it up etc; which they said they couldn't do. They never put the handles on or took any of the bigger packing out from inside the fridge.
By the time we signed the the delivery paper I went to ask them something and they had already gone in the truck, and left us with the front door leaning up against the stairs where they put it.
** ******* ** ** ** we had to struggle to get the front door back and secure. Not at all impressed won't buy from them again the quick delivery just wasn't worth it.
Canadian Appliance Source
Date: 22/04/2025
Dear ***** ********* ,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not greeted and made feel welcome upon arrival.
According to our records, you received a quote over the phone before visiting our store on the same day to place your order. Your salesperson then assisted you with ordering the refrigerator and scheduling its delivery for April 4th.
Regarding the handle installation, our delivery team was informed that you would be handling this yourself.
Additionally, the delivery team did not install the waterline because your existing water piping is copper. Please note that our delivery and installation policies prevent our team from connecting to copper pipes.
We apologize for any inconvenience this may have caused.
Sincerely,CAS
Linda B
Date: 23/04/2025
Yes, we did call the store about the Fridge freezer and said we would be over to take a physical look at it before ordering it, but when we got there you never had the one we had talked about in the showroom.
We never said that we would install the handles , we did ask them but they refused. So, we had no choice but to do it oursselfs.
Regarding hooking up the water line, we were told they would , no mention of copper water line when we bought it. If they had told us that we would have been prepared with the appropriate water line kit already installed for them.
Our annoyance over the front door was not with them taking it off which we under stood but the fact that they left with the door propped up against the stairs where they left it, and left. If they take it off they should put it back.
Regarding how you see it , it wasn't what happened. ** * **** ****** ** ******* ** ** *** we had no choice but for both of us to struggle to re-install it.Review fromWayne L
Date: 10/04/2025
We purchased a portable dishwasher and a refrigerator from CAS in Montreal, both arrived damaged, we filed a report within 24 hours. We have left messages with our sales representative, ***** ******* It has been 5 days and no one has responded!!!!!Canadian Appliance Source
Date: 16/04/2025
Dear ***** ********* ,
Thank you for reaching out to us. We regret to learn that your refrigerator and dishwasher arrived with minor cosmetic imperfections.
We can confirm that you reported the damage to us on April 6th, and a member of our Aftersales Team contacted you on April 7th.
We have offered compensation for both appliances and have remained in contact with you since then to find a mutually agreeable resolution.Sincerely,
CAS
Review fromBonnie F
Date: 07/04/2025
Renovated our kitchen one and a half years ago. Bought new high end fridge, dishwasher, microwave and oven.
Our sales rep has disappeared and we have literally had to call for appliance repair every 3-4 months for one of the appliances. Not sure where they get their appliances but **** ******** We bought in winnipegCanadian Appliance Source
Date: 11/04/2025
Dear ****** *******,
Thank you for contacting us to share your concerns. We see that your appliances were delivered in July 2023.
We regret to inform you that your salesperson is no longer working with us.However, our customer care line remains available to assist all customers during business hours. The contact information can be found on our website, as well as on your invoice.
We are sorry to hear about the issues you are experiencing with one of your appliances.Please contact our After Sales Team at **********@*******; they will happily follow up with the repair company on your behalf.
Kind regards,
CAS
Review fromJared T
Date: 04/04/2025
Despite having a large selection, competitive posted prices, and positive reviews, I would not recommend CAS. We purchased a fridge, washer and dryer **** *** at their Dufflaw location, leaving satisfied with his advice, our decisions, and believing we were getting the best deal. Upon further review of CAS website pricing later that day, the online price total was actually $35 cheaper than what *** quoted me in store with his all of his discounts applied. Even though this difference is not a lot of money, it was still surprising as their website tries to drive traffic into the store to deal with their reps.
Furthermore, there were several different offers and promotions being shown on their website at the time (ex $150 off 2 appliances with washer/dryer counting as 1 unit for this promotion and the fridge the 2nd, 2% cashback paying on ****, advertised sale/promo prices without negotiation), which I further questioned. ***** manager provided support stating various conditions why some don't apply. I found their pricing terms to be confusing, nuanced, peppered throughout the website etc, so I think there is an opportunity for CAS to make their pricing easier to understand and more transparent.
Lastly, *** also asked his manager if he should just cancel our order as I was pressing for answers for what I thought were very reasonable questions as my calculations were showing a difference of almost $300 (a lot of money!). I found this to be quite unprofessional. Even though *** apologized and was empathetic, we still canceled our order.
************ I would exercise caution dealing with CAS for your appliance needs from my experience, and would strongly recommend doing your homework first before visiting a store ** * ***** ******* ***** **** **** **** **** ******** ** ****** *** ** *** **** *********** * ******** ***** ******* **** **** **** * ***** **** **** ** *** ****** ********* ***** ** * ***** ** *** **** ** ***** ** ** *** ****Canadian Appliance Source
Date: 09/04/2025
Hello *****,
We appreciate you contacting us about your order. We are sorry to hear that the price did not meet your needs.
Offering the most affordable prices to our clients is our goal at Canadian Appliance Source.
Please be aware that the pricing our sales agents offer might not match those seen online, and that these costs might also vary by provinces.Changes in item availability and the beginning or end of manufacturer rebates may be the cause of these discrepancies.
As was explained to you, we provide customers the choice to cancel their orders if they're not entirely satisfied.
We attest that on April 7th, your order was successfully canceled and refunded.
Warm regards,
CAS
Jared T
Date: 10/04/2025
***** ******** ** ** ****** ** *** ** **** ******* ** ***** ******** ** ** ****** ** **********. ** I have added additional information in response ** *********** ********* *** **** **** ******** ********* ***** ******* **** **** ** ** ******** **** ***:
Fact #1: I have never said their prices did not meet my needs or weren’t competitive (which is my first sentence in my review). I am questioning how they present their pricing where I believe there is an opportunity to be clearer and more transparent, as well as questioning their sales practices.
Fact 2: product availability and/or beginning or end of manufacturer rebates is irrelevant in this case that may have caused pricing discrepancies as I provided screenshots from their website on the same day as when we purchased in the store in the same province (Ontario). The online pricing and availability of my selected items also had not changed throughout the week as I tried to work out a solution with *** about his quote and CAS online pricing.
Fact 3: I fully initiated and requested to cancel the order, which took a total of 11 days/7 business days to process (requested on Mar 27 and refund initiated on April 7). ** ** **** * ****** ******** **** customers can choose to cancel an order for many reasons (including dissatisfaction), but confirming there was never a conversation nor was it “explained to me” that customers can choose to cancel if they are not fully satisfied. *** simply fulfilled my request, albeit very delayed.
While these points above may not change the context of my overall experience, the reason I am making them is to question the *********** ** CAS as their responses seem scripted and frankly contain inaccuracies. ************ ***** *** **** ********** ***** ******* *********** ****** ********* ********* ***** *** *** ******* ******* ********** ***** **** ******* ********* ** **** * ***** ********* **** *********** ********* ******** ***** ****** *** ****** ** **** ****** ******* ** *** ** ** ******** **** ****Review fromG. A.
Date: 04/04/2025
********** ********* ********.
*At the time of submitting this review, it's been 13 days and counting to resolve this defective brand-new dishwasher. Technician concludes there is irreparable damage to the dishwasher and was very likely dropped given the extent of the damage within.*
**Sharing my note to CAS Teams (10 days in receiving a damaged 'brand-new' product)
CAS Team,
Its been 10 days since Mar 22nd when your team delivered a defective dishwasher to us (cracked 3rd rack, flooding from strong leaks during testing).
Weve expedited this request given the need ******* ******** ********* ******* and this has caused more distress on our end just waiting for you to help resolve your lack of service.
I consider myself a patient person and I have to say this is ridiculous despite whatever your CAS return/exchange policy says. Your team were great in selling, and then abandon your customers after the sale is done. Without you saying it, you clearly send the message youre on your own.
It shouldnt be such a hassle to deal with defective products that you eagerly sell.
I was a returning customer of CAS and based on this horrible experience with you, this will definitely be the last. *** * ******* **** ********** ************ ***** * **** *** *** ***** ** ** *** ***** ********* ** **** **** **** ** ********** **** horrible aftersales experience.
*** ******* ****** ***** * ****** **** **** *** ** ******** *** ********* ******* **** ***** ********* ***** **** ********** You really get what you pay for.
Cost savings at the expense of this stress.
* **** ******* *** ** ** ********* *** ******* ****** **** ***** *************** *** ******* ** *** ****** **** * ** ********* *********** *** *** ******** ***** ******** ******* ****** ****** **** *********
Wish I can say its been a pleasure doing business, rather its been the extreme opposite.
Looking forward for this brand-new dishwasher from CAS to be useful and functioning.Canadian Appliance Source
Date: 08/04/2025
Dear ****** *****,
Thank you for sharing your concerns with us. We regret to hear about the issues you are experiencing with your appliance.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
We can see that a service call was assigned to ******* **** Appliance Centre on March 27th. The assigned technician has ordered a drain pump.
Our Aftersales team have been in contact with you as well as the manufacturer with regards to the defective dishwasher. Your file was escalated on April 07th.
Kind regards,
CAS
G. A.
Date: 08/04/2025
Correct - CAS has been in contact mainly to apologize for the inconvenience.
In glad to hear this matter has finally been escalated after 16 days since Mar 22 and to this day, I am still stuck with a damaged “brand new” dishwasher with no resolution in sight.
I don’t understand what the delay is to diagnose and process the return. I need this appliance as soon as possible.
***** * ****** ** **** ******* ******** ****** *** been using office hours to get on the phone with the manufacturer and attending to the technician (visited twice already).
Looking forward to a resolution on this.Review fromSylvia M
Date: 03/04/2025
We have been getting a run around regarding delivery of a fridge, stove and dishwasher. Delivery was slated for today, April 3rd, and we spent a fair bit of effort cleaning our current appliances so they could go to people in need. Then no delivery arrived. When we called customer service, we received a ****** reply. We then called the local store manager, who promised to get to the bottom of the issue. Instead we received another phone call from a customer service manager who said they would look into the issue and get back to us. That hasn’t happened. * ***** ** ****** **** ****** ** *** ******* ****** ****** **** ********* **** *** *****Canadian Appliance Source
Date: 08/04/2025
Dear ****** *******,
Thank you for reaching out to us to share your concerns.
We regret to learn that your experience with CAS has not met your expectations. We always strive to deliver appliances promptly. However, occasional delays may occur due to circumstances with the manufacturer.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Thank you kindly,
CAS
Review fromT. H.
Date: 02/04/2025
******* ** I recently purchased a new fridge that was sold to me as a floor / showroom model (meaning new). When it arrived, did not work, I got redirected to after sales serve team who then redirected me to contact manufacture (warranty). Turns out (this fridge had already been registered) -- so it was sold to someone else and had already been deemed as non repairable by the manufacture. CAS has not addressed this issue in that they resold a unit that had already been returned and deemed non repairable... and CAS has not even responded with any sort of solution to address this (can't even escalate to some sort of manager...) -- I've been without a fridge now for going onto 3 week... ******* ** ***** ********* no one cares at all with how after sales is done...Canadian Appliance Source
Date: 08/04/2025
Dear **** ********,
Thank you for bringing your concerns to our attention. We are sorry to hear about the difficulties you are encountering with your Frigidaire refrigerator.
Please note that Canadian Appliance Source does not manufacture the appliances it sells; as such, any functional issues fall under the manufacturer's warranty and are their responsibility.
We can see that our After-Sales Team is in contact with you and the manufacturer. Your file has been escalated to the manufacturer.Kind regards,
CAS
T. H.
Date: 09/04/2025
To clarify, The issue that I have highlighted is that this unit had already been sold, had issues / repairs done to it (deemed as none repairable) and then (most important point) , it was sold again to me as a new unit (open box) but only recently moved from the showroom / display floor. I view this as squarely a CAS sales issue in that it was sold not as a repaired / refurbished unit. The manufacturer has been responsive and pretty good but it's the CAS team (whatever team would like to solve this) that seems to not want to take ownership of this false claim on this specific unit. The after sales communication and/or follow-up has been dismal and to be frank, very unhelpful (which is very unfortunate).Review fromAudrey S
Date: 02/04/2025
I spent nearly $10,000 on appliances from CAS, and this experience has been beyond frustrating. After months of waiting for my freezer to arrive, it was finally delivered—but left locked. The delivery team didn’t unlock it, and I have no way to access it. I don’t know if they took the key or if it’s inside the freezer, but either way, it’s completely unusable.
To make things worse, they also disposed of my old freezer, leaving me with no way to store my frozen food—which resulted in hundreds of dollars in food loss.
When I tried to reach customer service through multiple phone numbers, no one answered my calls. I finally got through via live chat, only to be told I’d get a call in 24–48 hours. When I eventually spoke with three different people, every single one insisted that I hadn’t removed the tape blocking the freezer door, completely ignoring the fact that the freezer was locked. The customer service was ****, unprofessional, and refused to take accountability. Mistakes happen, but how a company handles them matters—and CAS completely failed.
For the amount of money I spent, I expected far better service. Instead, I got months of delays, a non-functional appliance, and zero urgency in fixing their mistake. ** ****** *********** ****** **** **** *******, be warned—if anything goes wrong, you’ll be left dealing with it on your own.
Rather than waste any more time with CAS, we are paying a third-party appliance repair company to open the freezer—just to avoid dealing with them again.Canadian Appliance Source
Date: 04/04/2025
Dear ****** ******,
Thank you for bringing your concerns to our attention. We regret to hear of the difficulties you have experienced with CAS, as we always aim to provide the best possible service to our customers.
According to our records, a Resolution Case Manager contacted you on April 02, 2025, to address these issues, and we understand the matter has been resolved.As a gesture of our goodwill, the Case Manager has offered you $100.00 in compensation for the inconvenience you experienced. Please do not hesitate to contact us should you require any further assistance.
Kind regards,
CAS
Review fromS. R.
Date: 01/04/2025
Customer Service Non-Existent – ****** *******
I ordered a new range and ventilation hood from Canadian Appliance Source. While the range was delivered on time, I immediately discovered that the cooktop wasn’t working. I requested a replacement, and now it’s been five days with zero progress.
The issue? Their sales team, delivery team, and "customer support" all operate in silos — completely independent of each other. This might be convenient for CAS, but it’s a complete nightmare for the customer.
Their so-called “customer support” is nothing more than a call center. The agents are clearly not informed and have no authority. All they can do is direct you to email **************************************.ca — and then you wait. Calling the support line (option #3) is entirely pointless and offers no resolution.
If you're considering buying from CAS, ** ****** — once they have your money, you’re on your own.Canadian Appliance Source
Date: 08/04/2025
Dear ******** *****,
Thank you for sharing your feedback with us.
Please accept our sincere apologies for any inconvenience you have experienced with your Frigidaire stove.
While CAS does not manufacture the appliances we sell, we understand your frustration when functional issues arise, even in new appliances.According to our records, our After-Sales Team contacted you on March 29th to request a photograph of the serial tag on the range to facilitate a replacement.
We received this information on March 31st, and our After-Sales Team promptly responded to schedule the new stove's delivery for April 2nd.
We are pleased to confirm that the exchange has been successfully completed.
Kind regards,
CASS. R.
Date: 09/04/2025
Yes, the item was eventually replaced. But your customer service support isn't truly one. They have no clue about the issues that I complained about nor able to provide me an update from the system. They are just a bunch of poor souls hired to front for the guys behind. Their response are consistently 'send an email to aftersales and wait for the response'.....can you tell if this is CAS's idea of customer support?Review fromK. H.
Date: 28/03/2025
It clearly states on their website that when installing a new washer they will unstack old units, for this reason alone I went with this company. Once I paid it stated that all units must be unstacked for haul away. I have no one to unstack for me. My order was cancelled because they don’t do this even though it’s clearly listed as a highlight of the company on their website. Now I have no money to purchase a different unit from another business as my money is tied up for 4-5 business days. Customer service was no help and didn’t see an issue with this at all. **** **** ***** *** Would not recommend this company. They will be nice and tell you what you want until they have your money.Canadian Appliance Source
Date: 07/04/2025
Dear ****** *******,
Thank you for contacting us and sharing your concerns. We regret to hear about the difficulties you have encountered.
Please note that our team was informed that your previous washer and dryer were stacked.As only the washer's removal was requested, while retaining the dryer, we must inform you that our delivery personnel are unable to unstack appliances due to potential liability concerns, including the risk of damage.
Your order was successfully canceled and refunded on April 7, 2025.Sincerely,
CAS
K. H.
Date: 08/04/2025
My point is that your website clearly states that you unstack washes and dryer but you don’t. Not only that I was told my refund would be in my account in 4-5 business days. Yesterday (6 business days later) I received an email stating my refund was processed and I should see my refund in up to 7 business days! So we are talking up to 3 weeks to get my refund which is unacceptable, especially when I was told 4-5 business days
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