Reviews

This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sunwing Vacations Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sunwing Vacations Inc

  27 Fasken Dr Etobicoke, ON M9W 1K6

• 

  Sunwing Vacations Inc

  7785 Cote-De-Liesse Quest Saint-Laurent, QC H4T 1G3

• 

  Sunwing Vacations Inc.

  15957 84 Ave Surrey, BC V4N 0W7

• 

  SellOffVacations.com

  843 Red River Road Thunder Bay, ON P7B 1K3

• 

  SellOffVacations.com

  559 8th Street Unit 1 Brandon, MB R7A 3X8

Review Details

• Review fromL. S.

  Date: 28/01/2025

  ******* ******* ** ** ***** We purchased an all inclusive, direct flight to a 4 star hotel in Montego Bay. They changed our flight from a direct to a stopover in Calgary, after we paid for direct, did not have any food for purchase on flight and the ******* flight attendant tells us they begged Sunwing to provide food for sale. On the plane for 9 hours with only pretzels and cookies. The 4 star deluxe oceanfront room was filthy, **********, moldy, burnt out lights in the bathroom, the shower was filthy and water only came out of about 4 holes in the shower head, there was no mini bar as promised, had to change rooms since it was so bad and the next room was just as bad but at least it didnt stink. Sunwing is impossible to get a hold of, they offered us each a 75.00 travel credit but who would fly through them again **** **** ******* * ********** ********. We want cash back so we never have to deal with Sunwing again but so far they are sticking to their offer of a $75.00 credit...as if we would book with them **** ** *** ******* again, fool me once....The customer care number they provide on their website does not get answered and i have now left 14 messages in the last 2 weeks and no word back. **** **** *** **** ******* *** even though ******* has purchased them, they will not help us as they tell us that Sunwing is under a 'different umbrella and therefore they have no access to your booking number"...very convenient for them I guess then they don't have to take responsibility for Sunwing's ********** activities.

  Sunwing Vacations Inc

  Date: 03/02/2025

  Dear Ms. *****, We are sincerely sorry to read of your recent experience. If you can provide us with your Sunwing booking number, we will have someone contact you directly. Sincerely, Sunwing Vacations

  L. S.

  Date: 03/02/2025

  We have tried with Sunwing, they don’t answer their customer care phone listed on their website and Sunwing offered us a 75.00 travel voucher. We responded with no thanks we want our cash back as we are not going to fly with Sunwing. ** ****** ******* *** **** ** *** ******* **** **** ** **** ********* ****. All we want is for them to do right by us now and reimburse us for all the extra money they charged us.

• Review fromRostislav S

  Date: 26/01/2025

  I had a flight Toronto -- Cancun and Cancun -- Toronto with Sunwing. Both flights were delayed because a sudden airplane repair was required. Later my friends told me that they had exactly the same case with Sunwing. That looks like either Sunwing uses exhausted airplanes or exploits them in a wrong way. ****** **** ****** ** ** ******** *** **** ******** *************

  Sunwing Vacations Inc

  Date: 02/02/2025

  Thank you for sharing with us your experience. We understand how frustrating and concerning these types of flight delays can be for our customers. Safety is number one for Sunwing and can assure you that our aircraft go through regular inspections and maintenance. If you have any outstanding concerns relating to your flights, please contact us through sunwing.ca and our Post Travel Team would be happy to provide you with answers to any specific questions you have. Sincerely, Sunwing Vacations

• Review fromFelix D

  Date: 23/12/2024

  We bought a package to the ***** ********* ***** ***** in Mexico. When we arrived we realized Sunwing had not disclosed that the hotel was going through a MAJOR remodelling. The pool was closed and so was the lagoon and most of the resort. It was essentially a construction zone and it was borderline dangerous to cross the areas with an infant to go to the restaurants. We talked with Sunwing every day and were not offered to move anywhere else. And still no compensation to this day. Will never fly with them again.

  Sunwing Vacations Inc

  Date: 02/01/2025

  Dear *****, Thank you for contacting us through the BBB. We sincerely apologize for the disappointments and for the closures that you encountered on your stay at the ***** ********* White ***** in Mexico. It is equally disappointing to hear that you were not assisted by our destination team. These concerns must be properly investigated by our Customer Relations Post Travel Team. Please open a case by going to sunwing.ca and clicking on Contact Us. If in the event you have completed this step and are unsatisfied with the response, please ask that your case be reviewed again as you remain unhappy. Sincerely, Sunwing Vacations

• Review fromAndrew Buchan

  Date: 20/12/2024

  My recent experience with Sunwing and the *** ********** resort was nothing short of appalling. What was supposed to be a dream family vacation turned into a nightmare due to substandard accommodations, poor customer service, and severe health and safety concerns. Upon arrival, we discovered our room had not been properly cleaned—the pillows smelled of sweat and perfume, and one even had a blood stain. Despite repeated complaints, only some were replaced, leaving dirty pillows in our room for the duration of our stay. The resort was overcrowded due to oversold day passes, making it impossible to enjoy the facilities. We had to wait in long lines for meals, and the so-called "gourmet" dining options were unavailable for days. When we finally got a reservation, the service was appalling. My son was served ***** in a chipped glass with sharp edges, and on another occasion, he was served raw chicken—completely unacceptable for a 5-star resort. The lack of basic hygiene at the resort was alarming. Sanitizer dispensers were empty throughout our stay, and the poor food quality and unclean surfaces ****** *********** ** ** *** ******* *** **** ***** ****** *** *** *********** The on-site doctor caused him significant distress with her handling, leading us to seek alternative care elsewhere. The ordeal extended our stay, resulting in substantial additional expenses. To make matters worse, Sunwing offered minimal compensation and failed to address my concerns adequately. Their communication was dismissive, and it came to light that they shared my son’s confidential medical records without consent—a ***** violation of privacy. This trip, which took us three years to save for, left us with debt, stress, and bad memories instead of joy and relaxation. I cannot recommend Sunwing or the *** ********** resort to anyone seeking a quality vacation. ***** ** *** ******

  Sunwing Vacations Inc

  Date: 02/01/2025

  Dear ****, Thank you for contacting us through the BBB. We are truly sorry to hear about your experience with Sunwing and the *** ********** resort. We apologize for the frustration and disappointment, as we understand full the effort and anticipation that went into planning your vacation. Your experience is truly not indicative of the services we and our travel suppliers strive to provide. We apologize for any upset. We would encourage you to open a case with our Customer Relations Team, through formal our complaints process. Please visit sunwing.ca and click on the Contact Us page. Sincerely, Sunwing Vacations

  Andrew Buchan

  Date: 03/01/2025

  Thank you for your response to my review. However, it seems that the content of my review may not have been thoroughly read, as I had already outlined my contact with Sunwing. Unfortunately, my experience throughout the process, including the appeal stage, was disappointing and felt dismissive. At this point, my only remaining option is to share my experience across various review platforms to inform and educate potential consumers about the significant health and safety risks, as well as the incredibly low standards, associated with your services. If you are truly committed to addressing this issue, I am open to having a constructive conversation.

• Review fromRyan S

  Date: 18/12/2024

  Absolutely terrible. Just got home from a vacation to Cuba booked through Sunwing. The resort, ********* ***** *****, which is not affiliated with Sunwing, was amazing. Every single piece of our vacation from the booking, to customer service, to the flight itinerary, EVERYTHING Sunwing related was terrible. Flights changed with no indicating, sunwing reps giving wrong information. When trying to book a private transfer to the airport, the Rep said "I'll be with you in 5 minutes" then walked away from over half an hour. She told us everything through her must be done by credit card, but suddenly the private transfer was Canadian cash only with no warning. Try and find a Canadian bill ATM in Cuba... Our flight got changed from a direct flight to a layover, but we were given no new landing times or anything, we had to call Sunwing 4 times before anyone could give us the information, and even then they didn't seem sure. * *** ********* **** **** ****** ** ******* **. They were just going to drop us off in an unknown location, at an unknown time in a country that isn't or own. I could go on but I'm starting to run out of characters for this review. ** * *** **** *** *** ***** ** ******* ***** ******* ** *** ******

  Sunwing Vacations Inc

  Date: 24/12/2024

  Thank you for contacting us through the BBB. It is always disappointing to read when our customers are less than satisfied with our services. Cuba, as a popular tourist destination, does have limited resources and strict regulations in place that can affect the overall experience, especially for international travelers. As stated, while you enjoyed the resort, this was overshadowed by poor customer service. Your comments will be shared with the appropriate persons however, we encourage you to share your feedback by submitting a formal complaint to Sunwing by going to sunwing.ca - Contact Us link. Detailing each of the issues you encountered, particularly regarding flight changes, misinformation, and the private transfer confusion will assist us improving in our service in future. Sincerely, Sunwing Vacations.

• Review fromJames T

  Date: 10/12/2024

  Sunwing use to be really great. In 2013 we booked a flight to Cuba. You had food to eat included in your price. They gave you a glass of wine and there was a movie to watch also included. Now sad to say but there is none of that included. You have to pay for everything you get.

  Sunwing Vacations Inc

  Date: 14/12/2024

  Dear *****, Thank you for contacting us through the BBB. It is unfortunate when a company changes its service offerings, especially when it was once known for providing a more inclusive and enjoyable experience. Sunwing, like many airlines, has shifted its business model over the years, particularly in terms of in-flight services. In 2013, the all-inclusive amenities you mentioned—like complimentary meals, drinks, and entertainment—were part of the overall package, making the flight experience feel more premium. However, over time, many airlines have moved to a "pay-per-service" model, where everything from meals to entertainment and even checked baggage is an additional cost. This trend has become more common in the industry as airlines aim to keep base fares low while charging for extras. It can be disappointing for frequent flyers who remember the more inclusive experiences. While the cost may be lower upfront, many feel that the extra charges for meals, drinks, and entertainment can make the flight feel less comfortable and even more expensive in the long run. Hopefully, the industry may find a balance in the future where some of those services return without significant extra charges and you will continue you choose Sunwing as your travel provider. Sincerely, Sunwing Vacations

• Review fromJill V

  Date: 23/11/2024

  We purchased a vacation package to ***** ***** Resort, Costa Rica through Trip Central Nov. 4-Nov. 15, 2024. We are so impressed with how we were treated when an unexpected ******* Airport shut down occurring for necessary repairs on an unsafe runway. We stayed at our original resort for 2 extra days before we were transferred to the airport which had reopened. We were about to board to return to Toronto when the airport was closed again. Sunwing behind the scenes arranged coaches and accommodations to transfer us to a resort to stay overnight seamlessly. The following day the airport reopened and Sunwing transported us back and gave us meal vouchers for an airport restaurant while we waited for our flight. Before boarding the airport closed again for more runway repairs. Sunwing again arranged for coaches and accommodations and transported us to the resort for another night stay. A Sunwing rep accompanied us on all of the trips to the airports annd back, and the arrangements all happened seamlessly behind the scenes. Also behind the scenes decisions were being made about next steps which was to bus us to SAN Jose airport and depart from there. The next morning we boarded a bus to SAN Jose with a Sunwing rep joining us for a 5-6 hour trip through the mountains, arrived at the airport where all our boarding tickets were already printed with another meal voucher from Sunwing. We immediately boarded our airplane and the pilot played a game before taking off to get us laughing. The crew were fabulous. They also were affected by the up to 5 day delay in getting home to their families. Throughout our 4 day delay, **** ******* was updating us with each change that affected us. There was no out of pocket cost to us whereas other Canadian airlines required their guests to pay upfront and make a claim upon returning home. **** *******, Sunwing, ***** ***** ******* ****** ********* *** *** *** 5*s for such great service for a huge problem beyond their control!

  Sunwing Vacations Inc

  Date: 14/12/2024

  Dear Ms. *****, Thank you for contacting us through the BBB. Thank you for your thoughtful review. It is greatly appreciated and will be shared with the appropriate team members. In today's travel industry, challenges can arise unexpectedly, and with limited time and resources, making changes quickly to minimize disruption for our customers is not always easy. We are committed to doing our best to ensure a positive experience despite these obstacles. We look forward to welcoming you on board another Sunwing vacation in the near future. Sincerely, Sunwing Vacations

• Review fromJocelyn T

  Date: 15/11/2024

  We purchased a Sunwing vacations through . The flights were supposed to be to the new Tulum airport. However, Sunwing changed this to Cancun, without our consent, but this is because they are NOT authorized to fly to Tulum. I am requesting the maximum compensation for this botched vacation.

  Sunwing Vacations Inc

  Date: 18/11/2024

  Dear *******, Thank you for contacting us through the BBB. We understand how disappointing these types of changes can be. Please understand that these decisions are not made lightly and there can be various reasons why we must make these decisions. Operational changes can occur which may result in the need to reschedule or cancel flights. Please contact your travel agent who can assist you with any outstanding concerns you may have. Sincerely, Sunwing Vacations.

• Review fromAsh F

  Date: 26/08/2024

  ***** ******** ******** ******** ********* *** * ***** ******** ******** * ******** Check in: August 5 Check out: August 12 Room * ***** * ***** I am writing to express my utter discontent and regret booking with Sunwing Vacations and the trip to ******** Cuba and below are the reasons.Sunwing flights were late both ways outbound and inbound. For those of us who had to resume work on August 14th, it was impossible to work and therefore had to take the day off which lead to an unnecessary loss of a vacation day. There was no compensation given at the airport in the form of food vouchers which we have availed of in the past when there have been delays with other all inclusive vacation providers. On arrival at the resort we went to the 24 hour “Snack Bar” as it was the only place open at that time of the night for food. There were very limited options to select from. Some of us were offered small meat ball size croquettes which were absolutely not a croquette and had no meat in it. The pasta was a plain white runny rue with 2 or 3 very tiny pieces of meat. Just a few managed to get a sausage in bread. The unlucky ones were told they have run out of food. ***** **** ****** **** *** ****** *** **** ******* *** *** **** ***** *** **** ** *** ****** ***** *** ******** *** never cleaned the rooms or changed the towels but marked them as cleaned ** *** ***** ******* **** ****** towels were changed after 5 days and this happened only after complaining numerous times to guest services. Sheets were often ripped. We have visited guest services at least twice a day and spent precious vacation time correcting issues **** ****** **** ***** ******* ** *** ***** *****. Sunwing has advertised this resort as Sunwing favourite award winning resort with 4.5 stars. This advertising on your behalf is ******* ********** ** *** ******** *** is false advertising .The resort is no more than 2 stars at the best. Sunwing refuses to take any responsibility for any information on their website

  Sunwing Vacations Inc

  Date: 03/09/2024

  Dear ***, Thank you for contacting us through the BBB and taking the time to write a review about your recent visit to Cuba. This resort is typically received well by our customers, the complaint factor percentage is less than 2% overall of the total rooms booked through Sunwing. Please continue to communicate with our Post Travel Team, as that is the best avenue to seek resolution. Sincerely, Sunwing Vacations

• Review fromAnne L

  Date: 08/08/2024

  I booked a vacation for my family of 4 ******** ******** * ***** **** *** * *** **** - My flight was scheduled for July 27 @16:45 - 1st Delay to 21:45 that same day (5 hours later) for staffing issues - 2nd Delay to 08:00 on July 28 (one day later) for safety issues Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another. To make matters worse: - After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour - After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am. - We were required to be back to the airport the following morning by 4:30 am (per your employees). This meant that we got 3 hours of sleep (at most). - We finally got on the flight but upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. It was another 2 hours until we were situated in rooms. As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone. After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all.

  Sunwing Vacations Inc

  Date: 22/08/2024

  Dear ****, Thank you for contacting us through the BBB. It is always disappointing when our customers are less than satisfied with our services. We understand how disappointing and frustrating flight delays are for our customers. We see that you have been in communication with a Resolution Agent. We encourage you to continue to communicate with the Agent with any outstanding concerns and submit receipts for any outstanding expenses incurred during the flight delays as requested. Thank you. Sincerely, Sunwing Vacations