Reviews
This profile includes reviews for Bragg Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
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Review fromLarry H
Date: 16/08/2023
Eastlink has terrible customer service have been on hold for 3 hours each day can’t get ahold of any bodyReview fromJames G
Date: 08/08/2023
Another case of can't reach ANYONE to talk to. It's been close to a month, hours on hold, no response to online chat, no call back. I filled out the online form to submit to the billing department and again no response. I shipped back all my equipment and notified by letter that I was cancelling service and am still be billed for service that I no longer have. This is the worst customer service that I have ever experienced.Review fromJohn A
Date: 07/08/2023
I discontinued my Eastlink phone, internet, and television services as of July 12, 2023. Despite this I have been billed for the services for July 21 to August 22, and from August 3 to September 2. Upon receiving the first bill I tried for 3 or 4 days to contact Eastlink via phone and their chat line. I finally left a call back number and got a call from them days later and spoke with a rep who did not seem to understand that I was no longer an Eastlink customer. He said they had not been notified of the cancellation and had no record of it. I read him an email from Eastlink Customer Service dated July 11 where the person explained how to return the Eastlink equipment. He seemed to insist that I still owed for some portion of the bill, but finally agreed to send me a repayment for part of the latest bill. Now today I received a bill for $60.89 from Eastlink. I had paid my bill covering June 22 to July 21 on July 10, 2023, so in fact Eastlink should be reimbursing me for the 9 days I was no longer an Eastlink customer. PLEASE STOP SENDING ME BILLS THAT I DO NOT OWE.
Bragg Communications
Date: 08/08/2023
Mr. Arsenault, I do see that your new provider requested that your services be cancelled, which was done effective August 2, and on your current bill you will see a credit applied for services that were billed from Aug 2 through Aug 21, leaving the balance due that is on that bill. I also see that you called on August 3 and the agent at that time applied a credit as a goodwill gesture, so please do not pay any outstanding balance showing. Once they are approved you will not have a balance due. I apologize for the delay and the unnecessary worry this has caused.Review fromG & D B
Date: 05/08/2023
Eastlink is doing everything in their power to assist us in reaching the decision to switch providers. The CORUS debacle was bad enough but we’re informed of a workaround through the use of STACKTV coupled with their TiVo Streaming Service. Still sceptical I asked a good many questions related to being able to remotely access the Guide and Recording Scheduling as we had with the Follow Me TV App. I was assured that their Eastlink TiVo APP would seamlessly replace this function. Well imagine my surprise to learn I was completely and deliberately misled. Unable to get the App to sign in for days, I waited the proverbial ungodly amount of time to get in touch with a service rep only to be told that in fact their TiVo App is not intended to work with their streaming service, and further, they had no plans to rectify this issue. We have been loyal customers for over twenty years and were out and out lied to. Once we are able to figure out how to migrate our existing email portfolios, we will be switching to a reputable provider in the greater Vancouver area.Review fromJenelle C
Date: 03/08/2023
I have called multiple times today for two hours. I also had the chat open for two hours and no one answered. I don’t know how on earth you can justify billing me when I’ve been trying to cancel my cable for two weeks…also thank god I don’t have a job because I can spend hours and hours calling/on hold.Review fromLorne T
Date: 26/07/2023
I have been trying to cancel my eastlink services for 3 WEEKS!!! Called multiple times, on hold every time for over 45min. Requested a call back 3 times!!! No return calls. I have yet had a conversation with a real person?!?! I’m starting to think they are doing this on purpose to drag out peoples services???? This is horrendous customer service!!! Last time a requested a call back I was told it is no longer available!!! What can I do? If I can’t talk to someone? Eastlink is ********.Bragg Communications
Date: 27/07/2023
Mr. Teatero, thank you for taking the time for your comments. We apologize for the difficulty you've had reaching us, we have been experiencing a higher than expected volume of calls and are working hard to get to everyone. I am pleased to see that you were able to connect with us last night, and I will follow up with an email to you with some added details. Thank you.Review fromRa K
Date: 20/07/2023
One of the worst businesses to communicate with, and they won’t fix the mistakes they make! When setting up my wifi in late March, I was quoted at $86.19 per month. I agreed to this promotion. I received my first bill and was charged $115+tax I paid the initial bill and said moving forward I want the promotion fee. The following two months I am billed $310 then $327!! I spoke to a lady for 1 hour 46 minutes and she was so stressed out and said she couldn’t help me. I have since tried contacting the company several times (waiting on hold for 1+ hours at a time) and have not reached anyone yet to clear up their mistakes on my bills. I would never recommend EastLink for East coast internet/phone services. I am so fed up. And currently waiting to speak to their customer service so I can cancel services with them!Bragg Communications
Date: 25/07/2023
Good afternoon, thank you for taking your time to submit your review. If you haven't connected with a team member please reach out directly at 1-877-737-2525 and we'd be happy to review your services and billing and will help however possible.Review fromJeana O
Date: 18/07/2023
This is a ***** business. I broke my phone and I have a warranty on it but was told I had to pay for it. Waited 3 hours to speak with someone. Still didn't get to talk with anyone.Bragg Communications
Date: 24/07/2023
Hi Jeana, thank you for the review. If you haven't connected with a team member please reach out directly at 1-877-737-2525 and we'd be happy to help however possible.Review fromRaj K
Date: 18/07/2023
I don't know what's going on . Delta Cable (Eastlink) used to have phenomenal customer service. Now I can't get a hold of anyone after waiting hours on the phone. Did the online contact form for a call back. Got a call 2 weeks later. She said she'll transfer me to their loyalty department. Was then transferred and put on hold. Estimated wait time an hour and 45min. I think I'm done and would like to cancel my service but do I have to wait hours on hold to do this? This company is done. If you're a customer than get out now. It's most likely going to get worse and might not get any better. The BBB needs to change that A+ rating now to and F if they want to remain credible! Thanks, ***.Bragg Communications
Date: 24/07/2023
Hi Raj, thank you for the review. If you haven't connected with a team member please do not hesitate to dial 1-877-737-2525 and we'd be happy to review your bundled services.Review fromMarty P
Date: 10/07/2023
********! ********! ********! With the Corus debacle, have attempted to cancel our TV package for 2 days now. Previously I hung up after being on hold for 90 minutes. Today I hung up after being on the same hold for exactly 2 hours! Eastlink your customer service is nothing short than TERRIBLE! Pity I cannot leave a minus 10 score!Bragg Communications
Date: 11/07/2023
Good afternoon, thank you for reaching out. I apologize for the trouble you have had trying to contact us to discuss your account. We have been experiencing higher than normal call volumes and our wait times have been quite long. If you would like to respond to us here, at [email protected], with your account number, or the phone number associated with your account I would be happy to have one of my team reach out to you to assist directly. Thank you, Andrew MacVicar Manager Customer Experience Eastlink
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