Reviews

This profile includes reviews for Bragg Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bragg Communications has 28 locations, listed below.

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  Bragg Communications

  6080 Young Street, 8th Floor P.O. Box 8660, Stn.A Halifax, NS B3K 5M3

  
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  Bragg Communications

  133 Church Street Antigonish, NS B2G 2E9

  
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  Bragg Communications

  75 Peakview Way Bedford, NS B4A 4H6

  
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  Bragg Communications

  519 Westmorland Road Saint John, NB E2J 3W9

  
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  Bragg Communications

  5690 Spring Garden Road Halifax, NS B3J 1H5

  

Review Details

• Review fromLynn H

  Date: 10/10/2024

  ******** is the worst company I have ever dealt with. They DO NOT do business in 'Good Faith'. Their treatment of seniors is criminal. Charging seniors for services that are often not working. Providing them with old equipment for a brand new service. Equipment that broke down a week later. Then leaving a week or more before service is fixed. ******** expects the client to call in to receive a rebate for service that is interrupted; even though they have a notification that reports them exactly when you were out of service. The problem is the interruptions are a weekly occurrence. When I call in there is often a 45 minute wait. I have been left a week and half without an essential service, my home phone! When I got through they said they could not get here until the next week. When I asked them to correct the address (2 times) they did not do it which also made it difficult to find the house for the technician and in turn I was waiting around for 4 hours instead of being the first visit as the technician. I believe that because this is a 'Senior' account I do not get the same priority as other clients who may be in school or working.
  

  Bragg Communications

  Date: 20/11/2024

  Hi Lynn, thank you for taking the time to submit this review - we value the feedback and use it to improve our services going forward. I'm happy to see that our Field Operations team was able to visit last month to address the service issues and that our Customer Care team applied a goodwill credit to the account - if you require any additional assistance please do not hesitate to contact us at 1-888-345-1111 or via the online chat on our website. Matt Hunt Team Lead, Customer Experience

• Review fromWendy V

  Date: 19/08/2024

  Moved to Newfoundland and was told that the service would be best suited for our needs, after numerous delays, installation came, installed home phone, and internet and television. When the service technician left he was so brief on using our television service, never gave us the phone number for the land line, and the wifi was poor quality. I cancelled my package and returned all items installed except for power supply as instructed to not remove even if we cancel. I returned all items beginning of July, and as the end of August approaches we have not been reimbursed for payment of services. I have received a bill stating that a hub wasn't returned. My frustration is non refund of my money and never received any information of technical devices being returned. The only proof is the tracking number from Canada Post that I obtained when returning the devices. Calling their number is a commitment to time as it takes over an hour or more for any type of response and then given any excuse of what is happening with my account. Summary, it has been almost 2months and no resolution.
  

  Bragg Communications

  Date: 26/08/2024

  Hi Wendy, Thank you for taking the time to share this feedback. On behalf of Eastlink, my sincerest apologies for the overall experience this has caused. I'm happy to confirm that the equipment in question has been removed, and that we'll be issuing a refund cheque for the credit balance on the account. Thank you, Matt Hunt Team Lead, Customer Experience

• Review fromSteven B

  Date: 17/08/2024

  August 17/2024 To start off, I am an eastlink cable customer; only cable and nothing else. As of this date, for the past two months I have noticed more and more on that the tv guide has been incorrect and has not matched in any way the shows being provided. Also, on the channels of oln, game show network and teletoon,, the tv shows and movies provided have been repeated almost daily; by that I mean from one day to the next you will see the same shows repeated, if not at the exact same times, then (at times) twice daily over the course of that same day. Then it is repeated the next day and the next and the next and etc. With the same thing as described previously, the tv guide descriptions either not matching the shows being provided or just a generalized description so vague that it sounds like a horoscope. It is being shown that as a business, you cannot take pride in your service to your customers .
  

  Bragg Communications

  Date: 21/08/2024

  Hi Steven, Thank you for taking the time to share this feedback. We do not control the content on each network, and simply provide what the network airs; short notice change from networks can sometimes affect the channel guide. If you have any additional questions or concerns please do not hesitate to contact our Customer Care team at 1-888-345-1111 or via the online chat. Sincerely, Matt Hunt Team Lead, Customer Experience

• Review fromGEOFFREY B

  Date: 25/07/2024

  We accepted home phone, TV and internet service from Eastlink in March. One aspect was international long distance(UK and Eire) for 18c/min .In May we had a huge bill with that charge applied at $1.65/min. Spoke to an agent by telephone who agreed to reduce the bill in accordance with 18c/min instead of the $1.65/min. Our part of the deal was to open a mobile phone account including a phone and associated package with international long distance added. The phone was to be picked up at the Eastlink store the next day. Approval of the changes would take a few days. When I arrived at the store I was publicly refused the phone because Eastlink claimed I owed over $700 for non-return of equipment for a home service in 2011 at an address on Duncan St. in Halifax. I have never resided there although my son did. Eastlink claim someone informed them I would take over his account when he vacated that address, later changed to taking over only his phone. This is obviously nonsense since I was living in this house(my current address) and never planned to move to his apartment. I have talked to Eastlink customer service on Monday, July 22, requested they provide me with some proof of their claim within 2 days and have received nothing from them . I want a written apology from Eastlink as well as the financial change to my account that was previously agreed. It is notable that I have opened and closed several accounts for home service with Eastlink over the years since 2011 and no dispute in 2011 ( or any other occasion) has ever been mentioned and obviously I passed credit checks for those more recent accounts. Unfortunately trying to talk sense into Eastlink's customer service was a waste of time.
  

  Bragg Communications

  Date: 31/07/2024

  Thank you for the review Mr. Bland, we've received your previous correspondence and will reach back out shortly once we had time to investigate and address the concerns. I appreciate your continued patience in the meantime. Matt Hunt Team Lead, Customer Experience

• Review fromMatthew P

  Date: 23/06/2024

  June 20, 2024, my 90-year-old father received TWO emails from EASTLINK with the subject lines (1) "Welcome to Eastlink" ("thank you for choosing Eastlink and welcome to the family! Here are the details of the services you have ordered:") and (2) "Confirmation of Your New Eastlink Services" ("Your Eastlink services have changed and we wanted to make sure we get everything right"). These deceptive, false and misleading emails were sent implying my father ordered new services (the word ORDERED is even in the emails) despite him having cancelled Eastlink services and changing to ****** *** MONTHS AGO! This prompted him to be worried he was being charged $120 monthly for Eastlink services he never ordered as the emails contain an invoice-like bill with monthly charges and services listed. This practice has been reported to the ***** *********** ******* ****** ** *** ******* ************ ** ******* *** ******** ********* *********** ****** (the two emails also did not have UNSUBSCRIBE links which is legally required under CASL). EASTLINK SHOULD BE ASHAMED OF ITS DISHONEST BUSINESS PRACTICES!
  

  Bragg Communications

  Date: 25/06/2024

  Hi Peter, thank you for taking the time to share your father's experience, it certainly doesn't seem like the type of experience we strive for with our customers. Those emails are generally only generated automatically when an order is placed so I'd like to investigate to better understand what happened here. If you'd be willing to share your father's address with us privately at [email protected] I would like to make sure that there are no issues, or that if there are, we address them right away. If you are authorized on your father's account we would be happy to reach out to you directly as well once we've had an opportunity to review. Thank you again for your time. ****** ******** Manager Customer Experience Eastlink

• Review fromJeremy C

  Date: 06/10/2023

  DO NOT GET FIBRE THROUGH THIS COMPANY! Currently as I write this review it has been 14 weeks since I have order my internet services through Eastlink and I still don’t have it. I am not typically a person to write bad reviews however I feel it may be the only way to be heard as nobody employed through eastlink has listened to me yet. On June 27th we ordered internet through a 3rd party company only to have our request rejected from eastlink stating we need to have a site survey completed, this took 3 weeks, after that we heard nothing, I have been dealing with ******** in the site survey department who informed me that after the site survey the process would take 6-8 weeks. After our 8 weeks of waiting I called for updates to which I was repeatedly told “it’s been processed, I can’t tell you anything else” and that was if I was lucky enough to get someone to answer the phone or to call me back Fast forward an other 4 weeks there has been 6 scheduled technician visits to our house, including a no show. The first 2 visits the technicians were not given the proper information about the fact that this was a fibre hook up, and they were not given the proper equipment to complete the task anyway. Through no fault of the frontier technology technicians visits 3-6 were also unsuccessful. Eastlink refuses to listen to their hire techs and their costumers telling them they need to send an experienced Eastlink fibre tech, with more equipment to the site. Instead they have been sending the same poor guy, who can’t help us any further. I have taken 6 personal days from work to be at home for these site visits, lost 6 days wages (remember, 1 day a tech did not even show up) Eastlink has been rude, short, and very unhelpful on the phone every time I have called. I apologize for the long winded review but I would like to save someone else from a 14 week long headache if I can Again I hate to leave a bad review, so please look this up site survey #169336
  

  Bragg Communications

  Date: 17/10/2023

  Hi Jeremy, thank you for the review. We're working towards making your address serviceable and will be back in touch as soon as we have more information to share - we appreciate your continued patience.

• Review fromAmy M

  Date: 19/09/2023

  Every storm their internet goes out. No updates given on what is going on and impossible to get through to their service lines. Unfortunately, I don't have many other options where I live.
  

  Bragg Communications

  Date: 19/09/2023

  Good afternoon Amy, I apologize for the trouble you've had reaching us, as you can imagine it's been quite busy after the weekend's storm. If you are still having service issues, and would be so kind as to send me your account number or the phone number associated with your account, to [email protected], we would be happy to look at your account.

• Review fromRyan G

  Date: 18/09/2023

  An hour on chat with ‘*****’ for a simple transfer of an esim from one phone to another - he was unprofessional, unhelpful, and ultimately dumped me off to customer service after an hour of nonsense assuring me they were still open when they weren’t. He should be canned. Here’s an example: “ ***** 10:18 pm And you don't have the QR code? RG 10:18 ???? ***** ** *** *** *** ** ***** * ***** ***** ** ***************** ******************** **** ****** ***** ***** **** ****** ***** * ***** ***** ** ****************************** *** **** **** ** ** ** **** **** ** ***** **** ****** ***** *** **** ** ******e is this speak english ***** 10:31 pm I am still here working on your inquiry. Thank you for your patience.
  

  Bragg Communications

  Date: 21/09/2023

  Hi Ryan, thank you for taking your time to share your experience with us. I do see that you have spoken with us since your chat with Macoy and have shared the chat transcript of those two chats as well as the one from the following day, with our agents' managers so that we can improve going forward.

• Review fromKevin S

  Date: 07/09/2023

  Trying for weeks, on hold for endless hours to get a hold of someone to figure out why my bill went up by forty dollars. What started as a billing issue is leading me to cancel the service. This feels illegal it's so bad.

• Review fromPaul B

  Date: 20/08/2023

  Absolutely the worst customer service I have ever received. I have been trying to make changes to my cell phone service for the last 3 months. Calling and waiting on hold, trying in store, only to find wait times of over an hour in store, and not having the time to wait in person. After finally getting ahold of an agent, I made the request to change some of my services. Was told the changes were made. And then I find out two weeks later that no change was made, and my bill is exactly as it was after hours and hours and hours of effort. Who is going to compensate me for MY time Eastlink? Why should I continue to pay you for services I do not want, especially when a request was made to stop those services with an agent of your organization?