Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  

  For your information, Insight completed the initial treatment as scheduled.  However, we are still awaiting their response regarding the termination of the contract without penalty.

  
  ract due to:
  
  - Failure to complete the initial treatment.
  - Repeated rescheduling and no-shows.
  - Inaccurate and conflicting information regarding treatment duration.
  
  Additionally, we have not received a response from Insight Pest Solutions to resolve this issue.
  
  Desired Resolution:
  
  We request the termination of our contract without penalty and the completion of the initial in-home treatment as originally agreed. We are thankful for your assistance in resolving this issue promptly.
  
  Contact Information:
  ***** Orr
  (506) 3*******

  Business Response

  Date: 02/07/2024

  For your information, please see the attached subsequent communication regarding the completion of the initial treatment and our request to resolve/terminate the contract without penalty.

   

  Thank you for your assistance in this matter.

   

  Sincerely,

  Business Response

  Date: 23/07/2024

  Hello *****! I will refer you to my previous message through this platform that indicates that we complied with your request on June 27th (to terminate the account without penalty) and that the follow up service to complete a singular treatment was scheduled promptly and provided without incident on July 3rd, 2024.

  You emailed our office on 06/26 advising that you were providing a timeline of 5hrs for resolution/response (6:28am is the timestamp on the email). We did provide an update within that timeframe (response sent at 11:18am) advising that the account was being processed in accordance with your request and that the follow up service to complete the initial had been scheduled for you; however you responded back stating that you had already filed your complaint with the BBB (14:34 pm on 06/26)  - effectively closing our direct line of communication; therefore no further direct email communications were thought to be needed.

  In an effort to reduce the duplication of time and effort spent on a closed case and a concurrently running investigation, I provided your requested confirmation in my BBB response as opposed to a direct email as this is the preferred method and platform of communication that you chose. I apologize for the confusion. 

  Customer Answer

  Date: 24/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21904449, and find that this resolution is satisfactory to me.

  I received the following message from Insight Pest Solutions confirming that they’ve complied with our request to terminate the account without penalty.

   

  So, we can close the file on this complaint.

   

  Thank you for your help.

   

  Sincerely,

   

  ***** & ******* Orr